RESOLVED – Account Updating Delay from Banner to Active Directory

RESOLVED (8/20, 4:00PM) – The issue affecting synching of user accounts from Banner to Active Directory has been resolved.


INVESTIGATING (8/20, 11:30AM) – We are currently investigating an issue affecting the synching of user accounts from Banner to Active Directory.  At the moment, account updates in the Banner system are not synchronizing to Active Directory throughout the day.  A full update is still running overnight, so accounts will be updated once every 24 hours.  Our technicians are investigating the issue and are working to get it resolved as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

Report an Issue

Create a Help Desk ticket by logging into help.pace.edu

Subscribe to Updates

Get email notifications about scheduled maintenance, system outages, and other announcements from ITS!

Learn how to subscribe to ITNotices-L.

Note: By subscribing to receive email notifications from ITNotices-L, you are also agreeing to be included in the Pace ITS text communication channel (SMS code: 91841) and may receive text messages from us during more severe system outages when additional outreach is needed. Messages and data rates may apply.