RESOLVED – Blackboard Errors While Performing Tasks

RESOLVED (11/9, 7:50PM): Follow-up testing was completed today with no errors while attempting to submit or grade an assignment or test, or when performing other tasks. Blackboard is operating normally.


UPDATE (11/9, 12:35PM) – Blackboard completed a restart of the servers last night and our technicians are in the process of testing to confirm that the reported errors are no longer showing for system users. We will provide another update as soon as it becomes available.


UPDATE (11/8, 3:00PM) – In order to resolve the performance errors that some users are experiencing, Blackboard has scheduled a rolling restart of the system for tonight from 12:00AM-2:00AM.  This timeframe was selected since it would greatly reduce any impact on system users.  Please plan your work accordingly.


INVESTIGATING (11/8, 11:45AM) – Some users are reporting errors when attempting to submit or grade an assignment or test, or when they perform a task which is user-specific. Blackboard is aware of these errors, and we are working together with their technical support team to restore regular service as soon as possible.  In the meantime, below are two error messages you may experience, as well as a recommended action to try to resolve each one.

Error 1: “An error occurred. Contact the System Administrator.”
Recommended Action: If you receive this error message, please wait a few minutes and try to perform the task again.

Error 2: “The specified resource was not found, or you do not have permission to access it.”
Recommended Action: If you receive this error message, please log out of Blackboard and log back in.  Then try to perform the task again.

Posted in System Outages

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