Blog Archives

RESOLVED – VPN Connection Issue

RESOLVED (3/19, 4:00PM) – The issue with connections via the Pace Virtual Private Network (VPN) has been resolved. Our technicians have been monitoring the system and all end-users have been connecting to the Pace network successfully from off-campus.


MONITORING (3/19, 1:00PM) – The issue affecting users trying to connect to the Pace network from off-campus via the Virtual Private Network (VPN) has been addressed and our technicians will continue to monitor the systems.  Please contact the ITS Help Desk if you are still experiencing issues with VPN.


INVESTIGATING (3/19, 12:15PM) – Some users are currently experiencing an issue connecting to the Pace network from off-campus via the Virtual Private Network (VPN).  Our technicians are investigating and working resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – (All Campuses) Wireless Connectivity Issue

RESOLVED (3/9, 9:30AM) – The issue affecting wireless connectivity on all campuses has been resolved. There is a new wireless certificate from “InCommon RSA Server CA” that mobile users may be prompted to accept or trust.  If you are still experiencing issues, please contact the ITS Help Desk for assistance.


INVESTIGATING (3/9, 8:30AM) – We are currently experiencing an issue affecting wireless connectivity on all campuses.  Our technicians are aware and investigating the cause.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Turnitin Service Issue

RESOLVED (12/5, 11:15AM) – The issue affecting Turnitin has been resolved and all services are operating normally.


INVESTIGATING (12/5, 9:00AM) – Turnitin is currently experiencing technical difficulties.  Students who submit a paper may not receive a “similarity” report.  Turnitin’s programmers are working on the issue and hope to resolve it as soon as possible.  We’ll provide another update when it becomes available.

Posted in System Outages

SCHEDULED – Banner Maintenance: Sunday, 12/8: 4:00AM – 10:00AM

DETAILS OF WORK – The Banner Production Database will be unavailable while we apply patches to systems.

SERVICES AFFECTED – Banner Production Database (Banner Admin and Banner Self-Service) and all related third party products (such as MyPace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.)

REASON FOR WORK – We will be applying patches to Banner systems.

Posted in Scheduled Maintenance

SCHEDULED – (WP Campus) Network Maintenance: Friday, 11/22: 8:00PM – 8:30PM

DETAILS OF WORK – ITS needs to reconfigure network connections at the White Plains Law School campus in preparation for power upgrades that are being performed by the Facilities Department next week.  During this time, access to Internet (wired/wireless) and administrative telephones will be intermittent or unavailable on the Law School campus.

SERVICES AFFECTED – Internet Access (wired/wireless) and Administrative Telephones at Pace Law School.

REASON FOR WORK –  This work is necessary to ensure continued network and telephone service next week while the Facilities Dept. completes power upgrades.

Posted in Scheduled Maintenance

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