Blog Archives

RESOLVED – Kaltura Issue

RESOLVED (3/31, 9:00AM) – The issue with Kaltura performance has been resolved and pages are loading normally again.


MONITORING (3/30, 9:30PM) – The issue with Kaltura performance has been alleviated and pages are loading normally again.  We will continue to monitor the system for any other issues and will provide another update in the morning.


INVESTIGATING (3/30, 5:10PM) – Kaltura is currently experiencing technical difficulties with pages loading slowly. We are investigating and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.


RESOLVED (3/30, 3:15PM) – The Kaltura issue with pages loading slowly has been resolved.


INVESTIGATING (3/30, 12:00PM) – Kaltura is currently experiencing technical difficulties with pages loading slowly. We are investigating and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Blackboard Access Issue

RESOLVED (3/27, 12:40PM) – This morning’s issue with Blackboard access impacting many schools on the East Coast has now been resolved. The vendor has added additional capacity to address the higher usage volume and the system is operating normally.


MONITORING (3/27, 10:40AM) – Blackboard is back online and users are able to access it. We will continue to monitor the system.


INVESTIGATING (3/27, 10:15AM) – We are currently experiencing an issue accessing Blackboard. Our technicians are investigating and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – VPN Connection Issue

RESOLVED (3/19, 4:00PM) – The issue with connections via the Pace Virtual Private Network (VPN) has been resolved. Our technicians have been monitoring the system and all end-users have been connecting to the Pace network successfully from off-campus.


MONITORING (3/19, 1:00PM) – The issue affecting users trying to connect to the Pace network from off-campus via the Virtual Private Network (VPN) has been addressed and our technicians will continue to monitor the systems.  Please contact the ITS Help Desk if you are still experiencing issues with VPN.


INVESTIGATING (3/19, 12:15PM) – Some users are currently experiencing an issue connecting to the Pace network from off-campus via the Virtual Private Network (VPN).  Our technicians are investigating and working resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – (All Campuses) Wireless Connectivity Issue

RESOLVED (3/9, 9:30AM) – The issue affecting wireless connectivity on all campuses has been resolved. There is a new wireless certificate from “InCommon RSA Server CA” that mobile users may be prompted to accept or trust.  If you are still experiencing issues, please contact the ITS Help Desk for assistance.


INVESTIGATING (3/9, 8:30AM) – We are currently experiencing an issue affecting wireless connectivity on all campuses.  Our technicians are aware and investigating the cause.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – (NYC Campus) Network/Internet Issue

RESOLVED (12/9, 5:00PM) –  The network/Internet slowness issue has been resolved and systems are operating normally.


MONITORING (12/9, 2:00PM) – The network/Internet slowness issue has been remediated and performance is returning to normal.  We are continuing to monitor all systems.  If anyone is still experiencing issues, please contact the Help Desk.


INVESTIGATING (12/9, 9:30AM) – We are currently experiencing a network/Internet slowness issue.  Our technicians are investigating and working resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

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