Blog Archives

RESOLVED – Account Updating Delay from Banner to Active Directory

RESOLVED (8/20, 4:00PM) – The issue affecting synching of user accounts from Banner to Active Directory has been resolved.


INVESTIGATING (8/20, 11:30AM) – We are currently investigating an issue affecting the synching of user accounts from Banner to Active Directory.  At the moment, account updates in the Banner system are not synchronizing to Active Directory throughout the day.  A full update is still running overnight, so accounts will be updated once every 24 hours.  Our technicians are investigating the issue and are working to get it resolved as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Pace Homepage Intermittent Loading Issue

RESOLVED (7/25, 5:25PM) – The intermittent loading issue affecting the Pace University homepage (www.pace.edu) has been resolved.


INVESTIGATING (7/25, 4:45PM) – The Pace University homepage (www.pace.edu) is currently experiencing intermittent loading issues.  Our technicians are investigating the issue and working to get it resolved as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – MyPace Portal/Banner Self-Service Access Issue

RESOLVED (7/18, 2:50PM) – The issue affecting access to the MyPace Portal Banner Self-Service pages (Banner SSB) has been resolved.  If you are still experiencing any issues with Banner SSB in Portal, please contact the Help Desk to report it.


INVESTIGATING (7/18, 1:00PM) – We are currently experiencing an issue affecting access to the MyPace Portal Banner Self-Service pages (Banner SSB).  Our technicians are investigating the issue and working to get it resolved as quickly as possible.  We will provide an update with more information soon.

Posted in System Outages

RESOLVED – Intermittent Inbound Calls Issue

RESOLVED (7/17, 3:15PM) – The intermittent issue affecting inbound phone calls from Verizon wireless callers has been resolved.  Our vendor identified the cause in their equipment and their technicians have fully restored service.  All test calls since then have been completed successfully.


MONITORING (7/17, 1:40PM) – Based on our latest testing, the intermittent issue affecting inbound phone calls from Verizon wireless callers appears to have been mitigated.  However, we are conducting additional testing and getting final confirmation.  We will post another update soon.


INVESTIGATING (7/17, 9:45AM) – We are currently experiencing an intermittent issue with inbound phone calls from Verizon wireless callers.  We are aware and working with our vendor to resolve the issue as soon as possible.  Inbound phone calls from landlines do not appear to be affected.

Posted in System Outages

RESOLVED – MyPace Portal Access Issue

RESOLVED (7/10, 1:25PM) – The issue affecting access to the MyPace Portal has been resolved.


INVESTIGATING (7/10, 1:00PM) – There is an issue affecting access to the MyPace Portal.  We are aware and working to resolve it as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

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