Blog Archives

RESOLVED – Kronos Timesheets URL Issue

RESOLVED (6/26, 12:45PM) – The issue preventing the Kronos login URL (timesheets.pace.edu) from working has been resolved and the URL is once again loading the site normally.


INVESTIGATING (6/25, 4:00PM) – There is currently an issue preventing the Kronos Timesheets login URL (timesheets.pace.edu) from working.  We are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – (NYC – 1 Pace Plaza) Network/Internet Issue

RESOLVED (5/14, 5:40PM) – The issue affecting network access on the 4th, 5th, and 6th floors of 1 Pace Plaza has been resolved.  Network/Internet connectivity services are back online.


INVESTIGATING (5/14, 4:00PM) – We are currently experiencing a network interruption on the 4th, 5th, and 6th floors of 1 Pace Plaza.  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Pace Email Issue

RESOLVED (4/21, 9:40PM) – The issue affecting sending and receiving of Pace email for NYC end-users has been resolved.  Our technicians replaced the failed hardware equipment and synchronized the affected email databases.  All email delivery is functioning normally again.


UPDATE (4/21, 11:50AM) – Email delivery should be normalizing for Westchester users. However, there is still an issue with one of the email servers in NYC, which is continuing to delay and/or prevent email delivery for some users. Our technicians are working to resolve it as quickly as possible. We will provide another update as soon as we have more information.


INVESTIGATING (4/21, 10:55AM) – Some users are currently experiencing intermittent issues with sending and receiving Pace email.  Emails are delayed or not being sent/received.  Our technicians are investigating the issue and working to get it resolved as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – VPN Connection Issue

RESOLVED (4/13, 10:30PM) – The issue preventing connection to the Pace network from off-campus via the Virtual Private Network (VPN) has been resolved.  The cause was a temporary disruption with the user validation process, but Pace users should be able to connect normally now.


INVESTIGATING (4/13, 9:30PM) – There is currently an issue preventing connection to the Pace network from off-campus via the Virtual Private Network (VPN).  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Kaltura Issue

RESOLVED (3/31, 9:00AM) – The issue with Kaltura performance has been resolved and pages are loading normally again.


MONITORING (3/30, 9:30PM) – The issue with Kaltura performance has been alleviated and pages are loading normally again.  We will continue to monitor the system for any other issues and will provide another update in the morning.


INVESTIGATING (3/30, 5:10PM) – Kaltura is currently experiencing technical difficulties with pages loading slowly. We are investigating and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.


RESOLVED (3/30, 3:15PM) – The Kaltura issue with pages loading slowly has been resolved.


INVESTIGATING (3/30, 12:00PM) – Kaltura is currently experiencing technical difficulties with pages loading slowly. We are investigating and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.

Posted in System Outages

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