Blog Archives

RESOLVED – Network Issue

RESOLVED (10/14, 12:30PM) – The network issue affecting various Pace systems and services has been resolved and systems are operating normally.  Our technicians will continue to monitor all performance for any other issues.


INVESTIGATING (10/14, 8:20AM) – We are currently experiencing a network issue affecting various Pace systems and services.  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Appsrv Sites Issue

RESOLVED (10/12, 4:00PM) – The issue affecting access to sites on Appsrv has been resolved.


INVESTIGATING (10/12, 2:40PM) – We are experiencing an issue with accessing sites on Appsrv.  Our technicians are aware and working to resolve the issue as soon as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Blackboard Access Issue

RESOLVED (10/7, 8:15PM) – Blackboard has restored full access to the Blackboard Learn system (https://blackboard.pace.edu) and end-users are able to log in and access their courses normally.  If anyone experiences any other issues, please report them to the ITS Help Desk (Phone: 914-773-3333, Email: pacehelpdesk@pace.edu, or Online: https://help.pace.edu).  For Help Desk hours of operation, please visit www.pace.edu/helpdesk.


UPDATE (10/7, 6:50PM) – The issue is impacting many schools in the Midwest and Eastern U.S. regions, including Pace University.  We are trying to gather more information from Blackboard and an estimated timeframe for a resolution.  Please check back for an update.


INVESTIGATING (10/7, 5:45PM) – We are currently experiencing an issue accessing Blackboard.  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Confluence Service Degradation

RESOLVED (10/7, 6:55PM) – The service degradation issue with Confluence has been resolved and pages for the ITS Self-Help Center, Digital Toolkit, and other internal spaces are loading normally again.


MONITORING (10/7, 5:00PM) –  Confluence has identified the root cause of the intermittent service degradation and have mitigated the problem. Their technicians are monitoring the system and we will continue to update the community accordingly.


INVESTIGATING (10/7, 11:00AM) – Confluence is experiencing service degradation which is affecting loading pages for the ITS Self-Help Center, Digital Toolkit, and other internal spaces.  Their technicians are working to rectify the issue as soon as possible.

Posted in System Outages

RESOLVED – Banner Access Issue

RESOLVED (8/29, 2:20PM) – The issue affecting access to Banner and related applications has been resolved.  If you are still experiencing any issues, please contact the Help Desk at (914) 773-3333.


INVESTIGATING (8/29, 2:00PM) – We are currently experiencing an issue affecting access to Banner and related applications.  Our technicians are aware and working to restore access.  We will provide another update as soon as we have more information.

Posted in System Outages

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