Blog Archives

RESOLVED – (NYC Campus) Network/Internet Issue

RESOLVED (12/9, 5:00PM) –  The network/Internet slowness issue has been resolved and systems are operating normally.


MONITORING (12/9, 2:00PM) – The network/Internet slowness issue has been remediated and performance is returning to normal.  We are continuing to monitor all systems.  If anyone is still experiencing issues, please contact the Help Desk.


INVESTIGATING (12/9, 9:30AM) – We are currently experiencing a network/Internet slowness issue.  Our technicians are investigating and working resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Turnitin Service Issue

RESOLVED (12/5, 11:15AM) – The issue affecting Turnitin has been resolved and all services are operating normally.


INVESTIGATING (12/5, 9:00AM) – Turnitin is currently experiencing technical difficulties.  Students who submit a paper may not receive a “similarity” report.  Turnitin’s programmers are working on the issue and hope to resolve it as soon as possible.  We’ll provide another update when it becomes available.

Posted in System Outages

RESOLVED – (NYC – 33 Beekman ) Cable TV Service Outage

RESOLVED (11/29, 10:00AM) – Cable TV service has been restored at the 33 Beekman Street residence hall on the NYC campus.


INVESTIGATING (11/26, 2:00PM) – We are currently experiencing a Cable TV service outage which is affecting 33 Beekman on the NYC campus.  Our vendor, Spectrum, is scheduled to be on site Wednesday, 11/27 to troubleshoot. We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Blackboard Errors While Performing Tasks

RESOLVED (11/9, 7:50PM): Follow-up testing was completed today with no errors while attempting to submit or grade an assignment or test, or when performing other tasks. Blackboard is operating normally.


UPDATE (11/9, 12:35PM) – Blackboard completed a restart of the servers last night and our technicians are in the process of testing to confirm that the reported errors are no longer showing for system users. We will provide another update as soon as it becomes available.


UPDATE (11/8, 3:00PM) – In order to resolve the performance errors that some users are experiencing, Blackboard has scheduled a rolling restart of the system for tonight from 12:00AM-2:00AM.  This timeframe was selected since it would greatly reduce any impact on system users.  Please plan your work accordingly.


INVESTIGATING (11/8, 11:45AM) – Some users are reporting errors when attempting to submit or grade an assignment or test, or when they perform a task which is user-specific. Blackboard is aware of these errors, and we are working together with their technical support team to restore regular service as soon as possible.  In the meantime, below are two error messages you may experience, as well as a recommended action to try to resolve each one.

Error 1: “An error occurred. Contact the System Administrator.”
Recommended Action: If you receive this error message, please wait a few minutes and try to perform the task again.

Error 2: “The specified resource was not found, or you do not have permission to access it.”
Recommended Action: If you receive this error message, please log out of Blackboard and log back in.  Then try to perform the task again.

Posted in System Outages

RESOLVED – Appsrv Sites Issue

RESOLVED (10/31, 12:00PM) – Our technicians have identified the cause of the issue affecting Appsrv sites and it has been remediated.


MONITORING (10/30, 4:30PM) – All Appsrv sites should be back online.  Our technicians are still investigating the underlying cause.  We will provide another update soon.


INVESTIGATING (10/30, 3:25PM) – We are again experiencing an issue affecting access to sites on Appsrv.  Our technicians are aware and working to resolve the issue as soon as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

Report an Issue

Create a Help Desk ticket by logging into help.pace.edu

Subscribe to Updates

Get email notifications about scheduled maintenance, system outages, and other announcements from ITS!

Learn how to subscribe to ITNotices-L.

Note: By subscribing to receive email notifications from ITNotices-L, you are also agreeing to be included in the Pace ITS text communication channel (SMS code: 91841) and may receive text messages from us during more severe system outages when additional outreach is needed. Messages and data rates may apply.