Blog Archives

RESOLVED – (Valhalla) Network/Internet Issue

RESOLVED (9/9, 5:30PM) – The issue affecting Network/Internet connectivity and telephone service on the Valhalla campus has been resolved and all systems are operating normally.


INVESTIGATING (9/9, 3:30PM) – We are currently experiencing a partial network/Internet and telephone outage on the Valhalla campus.  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Banner Performance Issue

RESOLVED (9/9, 11:30AM) – The issue affecting performance for Banner and related applications has been resolved and the system is operating normally.  Anyone who was already logged in may need to log out and then log back in.  If you’re still experiencing issues, please contact the ITS Help Desk at (914) 773-3333.


INVESTIGATING (9/9, 10:45AM) – We are currently experiencing an intermittent issue affecting performance for Banner and related applications.  Our technicians are aware and working to resolve this as soon as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Kaltura Video Playback Issue

RESOLVED (8/27, 12:05PM) – The issue preventing Kaltura videos from playing within Blackboard, Classes, or Mediaspace has been resolved.  Videos have been playing normally, but we will continue to monitor the system.


INVESTIGATING (8/27, 10:45AM) – Kaltura is currently experiencing technical difficulties, which are preventing videos from playing within Blackboard, Classes, or Mediaspace.  Their engineers are working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Blackboard Access Issue

RESOLVED (8/25, 1:25PM) – Blackboard Learn (https://blackboard.pace.edu) support technicians have completed all necessary fixes and restored full access to Blackboard.  They confirmed that the system is operating normally, but some users may need to clear their browser cache in order to access Blackboard properly.  Please review the steps to clear your browser’s cache.  If you still experience any issues, please contact the ITS Help Desk at (914) 773-3333 or at pacehelpdesk@pace.edu.


UPDATE (8/25, 11:20AM) – Yesterday’s issue with access to Blackboard Learn (https://blackboard.pace.edu) appears to have been caused by an equipment failure affecting Blackboard’s servers.  Their technicians have been working since yesterday afternoon to replace equipment and restore access to Blackboard content.  Access was restored as of yesterday evening and the system is currently back online.  We are waiting on a final update from Blackboard support staff and continue to monitor the system on our end.  We will provide another update as soon as we have more information.


UPDATE (8/24, 2:30PM) – Blackboard Learn is reporting that there are intermittent issues affecting multiple schools.  As of now, users may be able to log in, but may experience slow performance.  We will provide another update as soon as we have more information.


INVESTIGATING (8/24, 1:40PM) – We are currently experiencing an issue accessing Blackboard Learn (https://blackboard.pace.edu).  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – (PLV & LAW Campuses) Network/Internet and Email Issue

RESOLVED (8/25, 11:40AM) – Yesterday’s issue with our network/Internet service provider, which affected connectivity and email delivery has been resolved.  We will continue to monitor systems, however, if you’re still experiencing any issues, please contact the ITS Help Desk at (914) 773-3333.


MONITORING (8/24, 10:00PM) – Network/Internet connectivity and email delivery have been stable for some time.  We will continue to monitor systems and will provide another update in the morning.


INVESTIGATING (8/24, 8:15PM) – We are currently experiencing a network/Internet connectivity issue on the Law School campus.  Pleasantville email accounts are also experiencing related delays with email delivery.  Our technicians are working with Verizon, but have switched to Pace’s alternative service provider in the meantime, which seems to have stabilized connectivity.  We are working to resolve the email and other residual issues as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

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