RESOLVED – Blackboard Access Issue

RESOLVED (8/25, 1:25PM) – Blackboard Learn (https://blackboard.pace.edu) support technicians have completed all necessary fixes and restored full access to Blackboard.  They confirmed that the system is operating normally, but some users may need to clear their browser cache in order to access Blackboard properly.  Please review the steps to clear your browser’s cache.  If you still experience any issues, please contact the ITS Help Desk at (914) 773-3333 or at pacehelpdesk@pace.edu.


UPDATE (8/25, 11:20AM) – Yesterday’s issue with access to Blackboard Learn (https://blackboard.pace.edu) appears to have been caused by an equipment failure affecting Blackboard’s servers.  Their technicians have been working since yesterday afternoon to replace equipment and restore access to Blackboard content.  Access was restored as of yesterday evening and the system is currently back online.  We are waiting on a final update from Blackboard support staff and continue to monitor the system on our end.  We will provide another update as soon as we have more information.


UPDATE (8/24, 2:30PM) – Blackboard Learn is reporting that there are intermittent issues affecting multiple schools.  As of now, users may be able to log in, but may experience slow performance.  We will provide another update as soon as we have more information.


INVESTIGATING (8/24, 1:40PM) – We are currently experiencing an issue accessing Blackboard Learn (https://blackboard.pace.edu).  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

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