RESOLVED – VPN Connection Issue

RESOLVED (12/8, 12:30PM) – The issue from Monday afternoon, which affected connection to the Pace network from off-campus via the Pace VPN has been resolved. End-users have been connecting normally since Monday afternoon. We will continue to monitor the system.


MONITORING (12/5, 4:15PM) – Networking technicians have restored access to the Pace VPN. End-users should be able to log in normally. If you’re still experiencing a connection issue, try using the temporary workaround below, or contact the ITS Help Desk for further assistance (914-773-3333).

Temporary Workaround:
As a temporary workaround, end-users can instead try to connect by typing nycvpn.pace.edu in the server field, which should work.

We will continue to monitor the system.


INVESTIGATING (12/5, 12:05PM) – Some users are currently experiencing an issue connecting to the Pace network from off-campus via the Virtual Private Network (VPN). The issue appears to be affecting Pleasantville end-users. Our technicians are investigating and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.

Temporary Workaround:
As a temporary workaround, end-users can instead try to connect by typing nycvpn.pace.edu in the server field, which should work.

Posted in System Outages

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