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RESOLVED – Login Issue Affecting Multiple Pace Sites

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RESOLVED (9/18, 9:40AM) – The login issue affecting multiple Pace sites has been fully resolved. All systems are now functioning normally. If you continue to experience any issues, please contact the ITS Help Desk at 914-773-3333 or via email at pacehelpdesk@pace.edu.

UPDATE (9/17, 4:30PM) – Our technicians will implement a change tonight, Tuesday, between 11:00PM and 1:00AM, to fully resolve the login issue. During this time, there will be minimal downtime (5-15 minutes) for Pace systems, including Pace Portal, Classes LMS, Degree Works, and Banner Applications. After the maintenance is performed, please close your browser completely to end any existing sessions. Then, restart it and log in to the desired Pace system. If you continue to experience login issues, contact the ITS Help Desk at 914-773-3333 or via email at pacehelpdesk@pace.edu.

UPDATE (9/16, 12:15PM) – Access to TouchNet has been restored. Technicians are still working with the vendor to restore access to Qualtrics. If you notice any login issues with any other Pace applications, please contact the ITS Help Desk at 914-773-3333 or via email at pacehelpdesk@pace.edu. We will provide another update with more information soon.

UPDATE (9/16, 11:00AM) – Access to most Pace systems continues to work normally, but some end-users have reported an issue logging into specific Pace applications, including TouchNet and Qualtrics. Our technicians are working with the respective vendors to resolve the issue. If you notice any other login issues with any particular Pace applications, please contact the ITS Help Desk at 914-773-3333 or via email at pacehelpdesk@pace.edu. We will provide another update with more information soon.

UPDATE (9/14, 11:10AM) – Our technicians have implemented a workaround that has restored the login access to Pace systems. They are working on a permanent fix and final resolution, which will likely require a brief downtime and browser restart. We will provide another update with more information on Monday, once the planning is finalized.

INVESTIGATING – Login Issue Affecting Multiple Pace Sites
INVESTIGATING (9/14, 8:25AM) – We are currently experiencing a login issue affecting various Pace systems or sites.  Our technicians are investigating the issue and working to get it resolved as quickly as possible.  We will provide an update with more information soon.