RESOLVED – Blue Explorance Report Access Issue

RESOLVED (7/1, 4:10PM) – The issue affecting access to Blue Explorance reports has been resolved. The vendor has completed the necessary changes and end-users can now access reports normally through links in Brightspace/Classes LMS (https://classes.pace.edu), via emailed links, or directly at https://my-pace.bluera.com/.

UPDATE (6/23, 10:10AM) – Our Explorance vendor is still working to restore access to Blue reports through links in Brightspace/Classes LMS (https://classes.pace.edu), via emailed links, and direct access at https://my-pace.bluera.com/. They expect to implement a resolution soon. We will provide another update as soon as we have more information.

INVESTIGATING (6/18, 10:10AM) – We are currently experiencing an issue accessing Blue Explorance reports through links in Brightspace/Classes LMS (https://classes.pace.edu) or via emailed links. The issue appeared after a recent upgrade performed by the vendor. They are investigating and working to resolve this as quickly as possible. We will provide another update as soon as we have more information.