Blog Archives

RESCHEDULED – Banner Maintenance: Sunday, 5/22: 4:00AM – 10:00AM

The work below, originally scheduled for Sunday, 5/15, 4:00-10:00AM, has been rescheduled to:

  • RESCHEDULED – Banner Maintenance: Sunday, 5/22: 4:00AM – 10:00AM

DETAILS OF WORK – The Banner Production Database will be unavailable while we perform Financial Aid upgrades.

SERVICES AFFECTED – Banner Production Database (Banner Admin and Banner Self-Service) and all related third party products (such as MyPace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.).

REASON FOR WORK – We will be applying Financial Aid upgrades to Banner.

Posted in Scheduled Maintenance

RESOLVED – External Outbound Calls Issue

RESOLVED (5/6, 11:20AM) – The issue affecting callers not hearing ringing on their end for outbound calls has been resolved.


UPDATE (5/6, 9:00AM) – Our telephone service provider is still working to resolve the issue with callers not hearing ringing on their end for outbound calls; instead, there is silence until the called party answers. We will provide another update as soon as we have more information.


INVESTIGATING (5/5, 4:00PM) – We are currently experiencing issues university-wide with outbound calls ringing signal not being played. Callers will hear silence until the call is answered; however, once the called party answers two way audio is present. We are aware and working with our vendor to resolve the issue as soon as possible.

Posted in System Outages

SCHEDULED – Server Maintenance: Thursday, 4/21: 10:00PM – 11:59PM

DETAILS OF WORK – There will be brief disruptions on all University-wide systems as we apply critical system patches. The downtime on each server will be minimal (15 minutes) during this period.

SERVICES AFFECTED – Listserv, Portal, Web File Storage, Personal web pages, and applications on Appsrv. Special Note: Banner and Classes LMS will not be affected.

REASON FOR WORK – Applying security patches to all servers.

Posted in Scheduled Maintenance

SCHEDULED – (NYC Campus, 1 Pace Plaza (West Side, Floors 4-6), 33 Beekman and 52 Broadway) Wireless Network Maintenance: Friday, 4/15: 12:45PM – 1:15PM

DETAILS OF WORK – There will be brief interruptions (few minutes) to Wireless connectivity on the West Side, (4th through 6th floors) at 1 Pace Plaza, 33 Beekman and 52 Broadway while maintenance work is being performed.

SERVICES AFFECTED –PACE-WIFI, PACE-GUEST

REASON FOR WORK – This work is necessary to perform a reboot to equipment.

Posted in Scheduled Maintenance

SCHEDULED – Banner Maintenance: Sunday, 4/10: 4:00AM – 10:00AM

DETAILS OF WORK – The Banner Production Database will be unavailable while we patch the Banner database.

SERVICES AFFECTED – Banner Production Database (Banner Admin and Banner Self-Service) and all related third party products (such as MyPace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.).

REASON FOR WORK – We will be performing Banner database.

Posted in Scheduled Maintenance

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