Blog Archives

RESOLVED –  (PLV, WP, VAL) Partial Power Outage Affecting Network and IT Systems

RESOLVED (9/6, 4:00PM) – We have been monitoring systems since power was restored this morning. Services and connectivity have been back online and performing normally, although a few areas required subsequent assistance getting reconnected. As of now, this issue is considered resolved. However, if you are still experiencing any connectivity issues, please contact the ITS Help Desk at 914-773-3333, or at pacehelpdesk@pace.edu, so we can investigate further.

MONITORING (9/6, 10:50AM) – We experienced a partial power outage this morning in a section of Willcox Hall on the Pleasantville campus, which resulted in key networking equipment going offline. As a result, the Pleasantville, White Plains, and Valhalla campuses experienced loss of network connectivity, administrative telephone service, delayed email delivery for some, and access to other Pace IT systems. Off-campus access to systems was not affected. As of 9:30AM, power was restored to the affected area in Willcox Hall and main services and systems have come back online, with the exception of some local, residual systems, which are currently being returned to normal. We will continue to monitor all systems.

INVESTIGATING (9/6, 9:30AM) –  We are currently experiencing a partial power outage on the Pleasantville campus, which is affecting network connectivity, administrative telephone service, and other Pace IT systems on the Pleasantville, White Plains, and Valhalla campuses.  Access to systems from off-campus is not affected. Technicians are investigating and we will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Duo Mobile Outage Affecting Various Systems

RESOLVED (12/16, 10:00AM) – The issue from yesterday, which affected Duo MFA and multiple Pace applications was caused by an external Amazon Web Services (AWS) outage. All services gradually came back online yesterday afternoon and technicians continued to monitor all systems. As of now, the issue has been resolved.


MONITORING (12/15, 12:00PM) – The issue affecting Duo MFA and multiple Pace applications was caused by an external Amazon Web Services (AWS) outage. MFA services appear to be back online and Pace systems are operating normally again. Our technicians will continue to monitor all systems for the time being.


INVESTIGATING (12/15, 10:45AM) – We are currently experiencing an issue with Duo Mobile, which is affecting multiple Pace applications that use Duo MFA, including MyPace Portal and others. The issue may be related to an external Amazon Web Services (AWS) outage. We are investigating and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Network Issue

RESOLVED (10/14, 12:30PM) – The network issue affecting various Pace systems and services has been resolved and systems are operating normally.  Our technicians will continue to monitor all performance for any other issues.


INVESTIGATING (10/14, 8:20AM) – We are currently experiencing a network issue affecting various Pace systems and services.  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

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