Blog Archives

RESOLVED – MyPace Portal Access Issue

RESOLVED (11/23, 11:25AM) – The issue affecting access to the MyPace Portal has been resolved.


INVESTIGATING (11/23, 9:05AM) – We are currently experiencing an issue affecting access to the MyPace Portal.  Our technicians are investigating the issue and working to get it resolved as quickly as possible.  We will provide an update with more information soon.

Posted in System Outages

RESOLVED – (Valhalla) Network/Internet Issue

RESOLVED (11/12, 5:30PM) – The issue from this morning, which affected network/Internet connectivity on the Valhalla campus, was caused by malfunctioning equipment, which has been replaced.  Network/Internet connectivity is back online.


INVESTIGATING (11/12, 10:30AM) – We are currently experiencing an equipment issue, which is affecting network/Internet connectivity on the Valhalla campus.  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Issue with Pace Toll Free Numbers

RESOLVED (11/5, 8:30AM) – The issue affecting inbound phone calls to Pace University toll free numbers has been resolved.


UPDATE (11/4, 4:50PM) – Our telephone service provider is still working to resolve the intermittent issue with inbound phone calls to Pace University toll free numbers. As a reminder, callers who are trying to reach Financial Aid, Registrar or Student Accounts can dial the local number 212-346-1930.


INVESTIGATING (11/4, 10:15AM) – We are currently experiencing an intermittent issue with inbound phone calls to Pace University toll free numbers.  Affected numbers include 1-877-672-1830 (Student Accounts).  We are aware and working with our vendor to resolve the issue as soon as possible.  In the meantime, callers can use the local number 212-346-1930 for Financial Aid, Registrar and Student Accounts.

Posted in System Outages

RESOLVED – (PLV) Network/Internet Issue

RESOLVED (10/31, 5:40PM) – The network/Internet connectivity issues caused by the power outage on the Pleasantville campus have been resolved. All systems have been operating normally.


INVESTIGATING (10/31, 12:45PM) – Due to a power outage on the Pleasantville campus, we are experiencing network/Internet connectivity issues.  Our technicians are investigating and working to restore connectivity as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – (Valhalla) Network/Internet Issue

RESOLVED (10/23, 10:02AM) – The network/Internet connectivity issues caused by the power outage earlier today on the Valhalla campus have been resolved. All systems are operating normally. If anyone is still experiencing issues, please contact the Help Desk.


INVESTIGATING (10/23, 8:15AM) – Due to a temporary power outage on the Valhalla campus, the Summit building is subsequently experiencing network/Internet connectivity issues. Our technicians are investigating and working to restore connectivity as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

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