RESOLVED (12/18, 12:40PM) – The issue affecting access to certain Banner Admin pages (screens), such as SPAIDEN, PPAIDEN, NBAJOBS, has been resolved. Our technicians applied a fix to resolve this issue and the pages/screens are currently accessible.

INVESTIGATING (12/18, 11:10AM) – We are currently experiencing an issue affecting access to certain Banner Admin pages (screens), such as SPAIDEN, PPAIDEN, NBAJOBS. Our technicians are aware and working to resolve this issue. We will provide another update as soon as we have more information.

RESOLVED (12/9, 11:35AM) – The internet (wired/wireless) connectivity issue at 15 Beekman on the New York City campus has been resolved. Our service provider has identified and remediated the cause of the issue and all connectivity is back to normal. We will continue to monitor all systems.

MONITORING (12/9, 10:20AM) – Our service provider’s technicians have arrived onsite and have been troubleshooting and resolving the cause of the issue. At this time, we are seeing internet connectivity returning to normal. We will continue to monitor all systems.

INVESTIGATING (12/9, 8:50AM) – We are currently experiencing a network/internet outage impacting wired/wireless connectivity at 15 Beekman on the New York City campus. Our technicians are investigating and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.

RESOLVED (12/1, 10:09AM) – The partial issue with wireless connectivity at several NYC campus locations has been resolved. Wireless service has been back to normal since last night at 1 Pace Plaza, 15 Beekman and 182 Broadway.

MONITORING (11/30, 8:05PM) – The equipment reboot was completed before 7:00pm and wireless connectivity appears to be back to normal in the affected locations. End-users are reporting successful connections at 1 Pace Plaza, 15 Beekman and 182 Broadway. Our network technicians will continue to monitor systems overnight.

UPDATE (11/30, 6:23PM) – We have received additional reports from end-users at 15 Beekman and 182 Broadway about issues with wireless connectivity. Our network technicians have been working with our support vendor to resolve the issue as soon as possible. They have recommended a full reboot of the network equipment to restore service to all areas. The reboot will take place between 6:30-7:00pm and will result in a temporary service disruption (15-20 minutes) to wireless connectivity on the NYC campus. Wired internet will not be affected. We will provide another update once that step is completed and wireless connectivity is reassessed.

INVESTIGATING (11/30, 3:25PM) – We are currently experiencing an issue affecting wireless connectivity at 1 Pace Plaza, floors 4-6 on the NYC campus.  Our technicians are aware and investigating the cause.  We will provide another update as soon as we have more information.

RESOLVED (11/2, 12:45PM) – The issue affecting the Qwickly Attendance Tool in the D2L Pulse app has been resolved.

INVESTIGATING (10/30, 11:30AM) – The Qwickly Attendance Tool in the D2L Pulse app is currently experiencing technical difficulties. We have opened a support ticket with D2L and will work to resolve the issue. The vendor is aware and working to resolve it as quickly as possible. We will provide another update as soon as we have more information.

RESOLVED (8/28, 10:00AM) – The performance issue affecting the E-Procurement system has been resolved and all services are operating normally.

INVESTIGATING (8/28, 9:35AM) – We are currently experiencing a performance issue with E-Procurement. Our vendor, Jaggaer, is aware and working to resolve this issue as soon as possible. We will provide another update as soon as we have more information.