Blog Archives

RESOLVED – Banner Access Issue

RESOLVED (4/5, 10:00AM) – The issue affecting access to Banner and related applications has been resolved.  The system is accessible and operating normally.


INVESTIGATING (4/5, 9:00AM) – We are currently experiencing an issue affecting access to Banner and related applications.  Our technicians are aware and working to restore access.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Zoom Outlook Plugin Update Crashing MS Outlook Email Client

RESOLVED (3/31, 9:15AM) – Zoom has released Outlook plugin update (v. 5.6.1.61) for Windows, which has resolved the issue that caused MS Outlook to crash. Affected end-users should update to the latest Zoom Outlook Plugin at https://pace.zoom.us/download. If you are still experiencing any issues, please reach out to the ITS Help Desk via the website: https://help.pace.edu, email: pacehelpdesk@pace.edu, or call: 914-773-3333.


UPDATE (3/26, 11:30AM) – We are continuing to engage with Zoom support technicians regarding this issue. In the meantime, we recommend that you do not install the latest Zoom plugin update (v. 5.6.0.42). If you already installed the latest update and it is causing your MS Outlook to crash, the best course of action is to uninstall the Zoom Outlook plugin until a more permanent solution is found. If you need assistance uninstalling the plugin, please reach out to the ITS Help Desk via the website: https://help.pace.edu, email: pacehelpdesk@pace.edu, or call: 914-773-3333. We will provide another update as soon as we have more information to share.


INVESTIGATING (3/25, 12:40PM) – Some users are currently experiencing an issue with their MS Outlook program crashing after installing the latest Zoom plugin for MS Outlook update (v. 5.6.0.42). We are checking with Zoom support on a resolution, but in the meantime, we recommend that you do not install any Zoom plugin updates. If you already installed the latest update and it is causing your MS Outlook to crash, please reach out to the ITS Help Desk for further assistance. You can submit a ticket via https://help.pace.edu, or send an email to pacehelpdesk@pace.edu, or call 914-773-3333. We will provide another update as soon as we have more information to share.

Posted in System Outages

RESOLVED – Pace Email (OWA) Issue

RESOLVED (3/10, 4:50PM) – The intermittent issue affecting email access for some users via OWA (https://email.pace.edu) has been resolved.


INVESTIGATING (3/10, 9:00AM) – Some users are currently experiencing intermittent access to email via OWA (https://email.pace.edu).  Our technicians are investigating the issue and working to get it resolved as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – VPN Connection Issue

RESOLVED (3/3, 1:20PM) – The reported VPN issue from earlier was due to an external Verizon network issue, which affected the Pace network.  The Verizon issue has been resolved and the Pace network and VPN are operating normally.


INVESTIGATING (3/3, 9:40AM) – Some users are currently experiencing an issue connecting to the Pace network from off-campus via the Virtual Private Network (VPN).  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Verizon FIOS Network/Internet Issue

RESOLVED (1/26, 10:00PM) – Verizon is reporting that the FIOS Internet issue from earlier today, which affected northeast customers, has been resolved and that connectivity and services are returning to normal.  There remains however a fiber cut in Brooklyn, NY, which Verizon is still working to repair.


UPDATE (1/26, 4:40PM) – Multiple news outlets have reported on the current Verizon FIOS outage, which is affecting customers in the Northeastern U.S.  You can read more here: https://nypost.com/2021/01/26/is-verizon-fios-down-internet-outage-spanning-northeastern-us/.  We will provide another update as soon as we have more information.


INVESTIGATING (1/26, 12:30PM) – We are getting reports of an issue with network/Internet connectivity from Verizon FIOS service customers. At this time this does not appear to be a Pace service provider issue. We will provide another update as soon as we have more information.

Posted in System Outages

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