IT Status

System Outages

UPDATE – Blackboard Course Access Issue

UPDATE (9/28, 4:20PM) – Blackboard technicians are continuing to investigate and resolve the issue affecting access to courses for random users. In addition to trying different browsers, affected users can also try scrolling down past the list of courses to see if they reappear. Other users are reporting that doing this worked for them. We will provide another update as soon as we have more information.

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Scheduled Maintenance

SCHEDULED – Cisco Operating System Update for Analog Routers: Tuesday, 9/22 – Friday, 9/25: (9:00PM – 11:59PM)

DETAILS OF WORK – Connected analog devices will experience brief interruptions while the Cisco Internetwork Operating System (IOS) software is updated on analog routers. Any disruptions will last less than 5 minutes per device and will occur afterhours, while each router reboots. Affected devices will include faxes, hallway phones, analog conference phones, and credit card terminals.

Please see below for scheduled dates and times for each building/location.

Date                                                       Building/Location
Tuesday, 9/22, 9:00PM – 11:59PM        110, 156 & 163 William Street
Wednesday, 9/23, 9:00PM – 11:59PM   Pleasantville Campus
Thursday, 9/24, 9:00PM – 11:59PM       White Plains Law School
Friday, 9/25, 9:00PM – 11:59PM            1 Pace Plaza & 41 Park Row

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Recurring Maintenance

SASSERVPROD and RePortal

Weekly Maintenance: Monday – 7:00 AM

Web Help Desk

Daily Maintenance: 4:00 AM (7 days a week)

Report an Issue

Create a Help Desk ticket by logging into help.pace.edu

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