IT Status

System Outages

RESOLVED – Banner Performance Issue

RESOLVED (9/9, 11:30AM) – The issue affecting performance for Banner and related applications has been resolved and the system is operating normally. Anyone who was already logged in may need to log out and then log back in. If you’re still experiencing issues, please contact the ITS Help Desk at (914) 773-3333.

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Scheduled Maintenance

SCHEDULED – Cisco Operating System Update for Analog Routers: Tuesday, 9/22 – Friday, 9/25: (9:00PM – 11:59PM)

DETAILS OF WORK – Connected analog devices will experience brief interruptions while the Cisco Internetwork Operating System (IOS) software is updated on analog routers. Any disruptions will last less than 5 minutes per device and will occur afterhours, while each router reboots. Affected devices will include faxes, hallway phones, analog conference phones, and credit card terminals.

Please see below for scheduled dates and times for each building/location.

Date                                                       Building/Location
Tuesday, 9/22, 9:00PM – 11:59PM        110, 156 & 163 William Street
Wednesday, 9/23, 9:00PM – 11:59PM   Pleasantville Campus
Thursday, 9/24, 9:00PM – 11:59PM       White Plains Law School
Friday, 9/25, 9:00PM – 11:59PM            1 Pace Plaza & 41 Park Row

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Recurring Maintenance

SASSERVPROD and RePortal

Weekly Maintenance: Monday – 7:00 AM

Web Help Desk

Daily Maintenance: 4:00 AM (7 days a week)

Report an Issue

Create a Help Desk ticket by logging into help.pace.edu

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