System Outages
RESOLVED – E-Procurement Performance Issue
RESOLVED (8/28, 10:00AM) – The performance issue affecting the E-Procurement system has been resolved and all services are operating normally.
RESOLVED – (NYC – 161 William) Internet (Wired/Wireless)
RESOLVED (8/24, 1:30PM) – The sporadic internet (wired/wireless) connectivity issue at 161 William Street on the NYC campus has been resolved.
Scheduled Maintenance
SCHEDULED – Banner Maintenance: Sunday, 10/1: 4:00AM – 10:00AM
DETAILS OF WORK – The Banner Applications will be unavailable while we apply upgrades.
SERVICES AFFECTED – Banner Production Database (Banner Admin and Banner Self-Service) and all related third party products (such as Pace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.).
REASON FOR WORK – We will be applying patches to the Banner Applications.
SCHEDULED – Transact System Upgrade: Thursday, 9/28: 1:00PM – 6:00PM
DETAILS OF WORK – The Transact System (formerly Blackboard Transaction System) will be unavailable while a database and software upgrade is performed. During this time, Pharos Printing, OneCard usage (e.g. meal plan transactions and ID card production), S2 Integration, Sam Portal, ID Works, and Bank Mobile updates will be unavailable.
SERVICES AFFECTED – Pharos Printing, One Card, S2 Integration, Sam Portal, ID Works, Off-Campus Merchants and Bank Mobile updates.
REASON FOR WORK – We will be performing a necessary upgrade to the Transact System.
SCHEDULED – (NYC Campus – 15 Beekman) Network Maintenance: Wednesday, 9/27: 9:15PM – 9:45PM
DETAILS OF WORK – We will be performing network maintenance at 15 Beekman Street on the NYC campus. During this time, there may be brief interruptions (under 1 minute) to wired/wireless connectivity at this location while the maintenance is completed.
SERVICES AFFECTED – Wired/Wireless Internet
REASON FOR WORK – This work is necessary to perform maintenance on network equipment.
SCHEDULED – Pharos Uniprint Upgrade: Monday, 9/25: 8:00AM – 5:00PM
DETAILS OF WORK – Access to Pharos printing system will be unavailable while upgrade is being performed. During this time, users will be unable to print, copy, and scan-to email on Pharos printers.
SERVICES AFFECTED – Pharos Printers
REASON FOR WORK – Vendor is applying an upgrade to Pharos to Uniprint 9.2 and performing maintenance on equipment.
Recurring Maintenance
SASSERVPROD and RePortal
Weekly Maintenance: Monday – 7:00 AM
TeamDynamix Help Desk
Weekly Maintenance: Saturday, 12:00 AM – 4:00 AM