IT Status

System Outages

MONITORING – Classes LMS Access/Slowness Issue

MONITORING (9/27, 1:30PM) – The Classes LMS issues related to access and slowness appear to have been corrected and performance is back to normal. Our vendor, D2L, has confirmed that the performance issues were stemming from a service disruption within Amazon Web Services (AWS), which are used by D2L for backend database storage. D2L technicians worked through this issue with AWS and services are again showing as stable. We will continue to monitor Classes LMS.

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Scheduled Maintenance

SCHEDULED – Banner Maintenance: Sunday, 9/26: 4:00AM – 10:00AM

DETAILS OF WORK – The Banner Production Database will be unavailable while we apply Database patches.

SERVICES AFFECTED – Banner Production Database (Banner Admin and Banner Self-Service) and all related third party products (such as MyPace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.).

REASON FOR WORK – We will be applying Database patches.

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SCHEDULED – Server Maintenance: Thursday, 9/23: 10:00PM – 11:59PM

DETAILS OF WORK – There will be brief disruptions on all University-wide systems as we apply critical system patches. The downtime on each server will be minimal (15 minutes) during this period.

SERVICES AFFECTED – Listserv, Portal, Web File Storage, Personal web pages, and applications on Appsrv. Special Note: Banner and Classes LMS will not be affected.

REASON FOR WORK – Applying security patches to all servers.

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Recurring Maintenance

SASSERVPROD and RePortal

Weekly Maintenance: Monday – 7:00 AM

Web Help Desk

Daily Maintenance: 4:00 AM (7 days a week)

Report an Issue

Create a Help Desk ticket by logging into help.pace.edu

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