IT Status
System Outages
UPDATE – Brightspace/Classes LMS Intermittent Email Address Issue
UPDATE (9/5, 2:35PM) – The Academic Technology team is still working closely with our vendor, D2L, to identify the cause of the intermittent issue with certain email addresses not displaying in their course class list. At this time, all email accounts are showing normally, but the team is continuing to monitor the system in case of new occurrences. We will keep this issue open temporarily. If there’s any questions, please contact Academic Technology at acadtech@pace.edu.
Scheduled Maintenance
SCHEDULED – Banner Maintenance: Sunday, 9/8: 4:00AM – 10:00AM
DETAILS OF WORK – The Banner Production Database will be unavailable while we perform maintenance.
SERVICES AFFECTED – Banner Production Database (Banner Admin and Banner Self-Service)) and all related third party products (such as Pace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.).
REASON FOR WORK – Applying Database patches to the PROD and DEGWP databases.
SCHEDULED – Banner Maintenance: Sunday, 8/25: 4:00AM – 10:00AM
DETAILS OF WORK – The Banner Production Database will be unavailable while we apply upgrades to the Banner Applications.
SERVICES AFFECTED – Banner Production Database (Banner Admin and Banner Self-Service) and all related third party products (such as Pace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.).
REASON FOR WORK – We will be applying upgrades to the Banner Applications.
SCHEDULED – Qualtrics Maintenance: Sunday, 8/25: 3:00AM – 5:00AM
DETAILS OF WORK – During this time, there will be intermittent or temporary interruption to the Qualtrics platform. Any scheduled survey and email distributions will be delayed, but will resume once work has been completed.
SERVICES AFFECTED – Qualtrics system
REASON FOR WORK – The vendor will be performing system maintenance.
Recurring Maintenance
General IT Maintenance
Weekly Maintenance: Sunday, 4:00 AM – 10:00 AM
SASSERVPROD and RePortal
Weekly Maintenance: Monday – 7:00 AM
TeamDynamix Help Desk
Weekly Maintenance: Saturday, 12:00 AM – 4:00 AM