System Outages
MONITORING – Classes LMS Access/Slowness Issue
MONITORING (9/27, 1:30PM) – The Classes LMS issues related to access and slowness appear to have been corrected and performance is back to normal. Our vendor, D2L, has confirmed that the performance issues were stemming from a service disruption within Amazon Web Services (AWS), which are used by D2L for backend database storage. D2L technicians worked through this issue with AWS and services are again showing as stable. We will continue to monitor Classes LMS.
RESOLVED – (NYC – 52 Broadway) Network/Internet Issue
RESOLVED (9/24, 11:00AM) – The network/Internet issue at 52 Broadway on the NYC campus has been resolved. Network/Internet connectivity services are back online.
Scheduled Maintenance
SCHEDULED – (PLV Campus) Wireless Network Maintenance: Thursday, 9/23: 10:00PM – 11:59PM
DETAILS OF WORK – Wireless connectivity will be intermittently unavailable in some areas of the Pleasantville campus, while we make network configuration changes. Special Note: Internet access via ethernet cable will not be affected by this maintenance.
SCHEDULED – Banner Maintenance: Sunday, 9/26: 4:00AM – 10:00AM
DETAILS OF WORK – The Banner Production Database will be unavailable while we apply Database patches.
SERVICES AFFECTED – Banner Production Database (Banner Admin and Banner Self-Service) and all related third party products (such as MyPace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.).
REASON FOR WORK – We will be applying Database patches.
SCHEDULED – Server Maintenance: Thursday, 9/23: 10:00PM – 11:59PM
DETAILS OF WORK – There will be brief disruptions on all University-wide systems as we apply critical system patches. The downtime on each server will be minimal (15 minutes) during this period.
SERVICES AFFECTED – Listserv, Portal, Web File Storage, Personal web pages, and applications on Appsrv. Special Note: Banner and Classes LMS will not be affected.
REASON FOR WORK – Applying security patches to all servers.
Recurring Maintenance
SASSERVPROD and RePortal
Weekly Maintenance: Monday – 7:00 AM
Web Help Desk
Daily Maintenance: 4:00 AM (7 days a week)
