IT Status
System Outages
RESOLVED – UKG Access Issue
RESOLVED (6/30, 12:35PM) – The issue accessing the UKG platform (https://secure6.saashr.com/ta/6000630.login) has been resolved. End-users should be able to log into and navigate UKG normally.
NOTICE – (NYC Campus, One Pace Plaza) Power and Internet Disruptions
NOTICE (June 28–29 & July 12) – As part of the One Pace Plaza East renovation, scheduled power shutdowns will take place over the course of several days in June and July to upgrade the building’s electrical system. This planned shutdown will affect One Pace Plaza and may also impact network/internet services in other buildings and residence halls on the New York City Campus.
During the dates/times listed below, One Pace Plaza will not have power. So, both wired and wireless internet services will be unavailable. Other campus buildings may also experience intermittent network disruptions. Please plan accordingly.
POWER SHUTDOWN SCHEDULE:
Saturday, 6/28 and Sunday, 6/29: 7:00AM – 7:00PM
• One Pace Plaza: No electrical power, network/internet service, air conditioning, or hot water.
• Other campus buildings: There may be intermittent network/internet issues affecting connectivity and system access.
Saturday, July 12: 7:00AM – 10:00PM
• One Pace Plaza: No electrical power, network/internet service, air conditioning, or hot water.
• Other campus buildings: There may be intermittent network/internet issues affecting connectivity and system access.
RESOLVED – (NYC and PLV Campuses) Wireless Connectivity Issue
RESOLVED (6/30, 2:00PM) – The wireless connectivity issue caused by the Verizon network disruption has been resolved on both the NYC and PLV campuses. Verizon has completed the necessary repairs and network/internet traffic has been routing through its network since Saturday without any issues. All related services are operating normally.
RESOLVED – Blue Explorance Report Access Issue
RESOLVED (7/1, 3:45PM) – The issue affecting access to Blue Explorance reports has been resolved. The vendor has completed the necessary changes and end-users can now access reports normally through links in Brightspace/Classes LMS (https://classes.pace.edu), via emailed links, or directly at https://my-pace.bluera.com/.
Scheduled Maintenance
SCHEDULED – AMPROD (Appworx) Maintenance: Sunday, 7/6: 4:00AM – 10:00AM
DETAILS OF WORK – The AMPROD (Appworx) Production Database will be unavailable while we perform maintenance.
SERVICES AFFECTED – AMPROD (Appworx) Production Database.
REASON FOR WORK – Applying patches to Appworx Database.
SCHEDULED – Banner and Pace Portal Maintenance: Monday, 6/30: 4:00PM – 11:59PM
DETAILS OF WORK – The Banner Production Database and Pace Portal will be unavailable due to necessary year-end closing procedures.
SERVICES AFFECTED – Banner Production Database (Banner Admin and Banner Self-Service) and all related third party products (such as Pace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.).
REASON FOR WORK – The work is necessary to complete year-end closing procedures.
Recurring Maintenance
General IT Maintenance
Weekly Maintenance: Sunday, 4:00 AM – 10:00 AM
SASSERVPROD and RePortal
Weekly Maintenance: Monday – 7:00 AM
TeamDynamix Help Desk
Weekly Maintenance: Saturday, 12:00 AM – 4:00 AM