IT Status

System Outages

RESOLVED – TeamDynamix Help Desk Access Issue

RESOLVED (10/7, 11:35AM) – The issue affecting access to the Help Desk (https://helpdesk.pace.edu) has been resolved. Our vendor, TeamDynamix, has implemented a fix and confirmed that it worked. As a reminder, if you’re still experiencing any issue accessing the Help Desk, please try clearing your browser cache and then restarting your browser.

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Scheduled Maintenance

SCHEDULED – Banner Maintenance: Sunday, 10/13: 4:00AM – 10:00AM

DETAILS OF WORK – The Banner Production Database will be unavailable while we perform maintenance.

SERVICES AFFECTED – Banner Production Database (Banner Admin and Banner Self-Service)) and all related third party products (such as Pace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.).

REASON FOR WORK – Performing Banner Production Disaster Recovery testing process.

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SCHEDULED – Banner Maintenance: Sunday, 10/6: 4:00AM – 10:00AM

DETAILS OF WORK – The Banner Production Database will be unavailable while we apply upgrades to the Banner Applications.

SERVICES AFFECTED – Banner Production Database (Banner Admin and Banner Self-Service) and all related third party products (such as Pace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.).

REASON FOR WORK – We will be applying upgrades to the Banner Applications.

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SCHEDULED – Qualtrics Maintenance: Sunday, 10/6: 12:00AM – 1:30AM

DETAILS OF WORK – Qualtrics is migrating the dashboards, results reports, and printed reports layout database to a cloud-managed database. During the migration, editors will not be able to create, modify, or delete dashboards, results reports, or printed reports. They will only be able to view them.

SERVICES AFFECTED – Qualtrics access to create, modify, or delete dashboards and reports. Special Note: Surveys will not be affected in any way.

REASON FOR WORK – Migrating components to a cloud-managed database.

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SCHEDULED – Telephone System Maintenance: Wednesday, 10/2 and Thursday, 10/3: (10:00PM – 3:00AM)

DETAILS OF WORK – During this time, we will be performing a firmware upgrade to the telephone system. There will be a minimal (approximately 5 minutes) period of interruption in phone service affecting each of the campus locations listed below.

UPGRADE SCHEDULE & LOCATIONS:

Wednesday, October 2nd
• 161 William Street, Transportation, Summit (Valhalla): 10:00PM
• 15 Beekman Street, 140 William Street, 87 Nassau, 52 Broadway: 11:00PM

Thursday, October 3rd
• 182 Broadway, 33 Beekman Street: 12AM
• 41 Park Row, Pace Law School: 1AM
• Pleasantville Campus: 2AM
• 1 Pace Plaza: 3AM

SERVICES AFFECTED – Telephone System

REASON FOR WORK – Applying a new version of firmware to phone system.

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Recurring Maintenance

General IT Maintenance

Weekly Maintenance: Sunday, 4:00 AM – 10:00 AM

SASSERVPROD and RePortal

Weekly Maintenance: Monday – 7:00 AM

TeamDynamix Help Desk

Weekly Maintenance: Saturday, 12:00 AM – 4:00 AM

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