IT Status

System Outages

RESOLVED – (NYC – 180 Broadway, 33 Beekman) Wireless Connectivity Issue

RESOLVED (1/10, 10:00AM) – As mentioned in last week’s update, network technicians completed additional work on the New York City campus to rectify the partial wireless connectivity issue impacting 33 Beekman and 182 Broadway. Over the next several days, they continued to monitor the system are have now confirmed that the issue has been resolved. All areas are connecting to wireless successfully. We will continue to monitor all systems and thank you for your continued patience during this time.

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Scheduled Maintenance

CANCELLED – Banner Maintenance: Sunday, 1/22: 4:00AM – 10:00AM

The Banner Maintenance work scheduled for Sunday, January 22nd has been cancelled.
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DETAILS OF WORK – The Banner Production Database will be unavailable while we patch the Banner Database Servers.

SERVICES AFFECTED – Banner Production Database (Banner Admin and Banner Self-Service) and all related third party products (such as MyPace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.).

REASON FOR WORK – We will be patching the Banner Database Servers.

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SCHEDULED – (NYC Campus – Various Locations) Wireless Network Maintenance: Thursday, 1/19: 8:00PM – 11:00PM

DETAILS OF WORK – Wireless connectivity will be intermittent or unavailable at 180 Broadway, 163 William Street, 140 William Street, 41 Park Row, Maria’s Tower and some areas at 1 Pace Plaza on the New York campus while maintenance work is being performed.

SERVICES AFFECTED – PACE-WIFI, PACE-GUEST

REASON FOR WORK – This work is necessary to perform maintenance on the equipment.

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SCHEDULED – (NYC Campus) Network Maintenance: Wednesday, 1/18: 8:00PM – 10:00PM

DETAILS OF WORK – We will be performing necessary network maintenance. During this time, wireless connectivity will be intermittent or unavailable at 33 Beekman Street, 87 Nassau Street, 52 Broadway, 180 Broadway, 163 William Street and parts of floors 5 and 6 at 1 Pace Plaza on the New York campus while maintenance work is being performed.

SERVICES AFFECTED – PACE-WIFI, PACE-GUEST.

REASON FOR WORK – This work is necessary to perform maintenance on equipment.

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Recurring Maintenance

SASSERVPROD and RePortal

Weekly Maintenance: Monday – 7:00 AM

TeamDynamix Help Desk

Weekly Maintenance: Saturday, 12:00 AM – 4:00 AM

Report an Issue

Create a Help Desk ticket by logging into help.pace.edu

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