IT Status
System Outages
RESOLVED – (PLV Campus) Unplanned Service Interruption Due to Power Outage
RESOLVED (7/14, 6:20PM) – We have been monitoring systems since power was restored to most of the Pleasantville Campus following this morning’s campus-wide outage. As of now, the issue is considered resolved. If you continue to experience any IT issues, please contact the ITS Help Desk at 914-773-3333 or email pacehelpdesk@pace.edu.
NOTICE – (NYC Campus, One Pace Plaza) Power and Internet Disruptions
NOTICE (June 28–29 & July 12) – As part of the One Pace Plaza East renovation, scheduled power shutdowns will take place over the course of several days in June and July to upgrade the building’s electrical system. This planned shutdown will affect One Pace Plaza and may also impact network/internet services in other buildings and residence halls on the New York City Campus.
During the dates/times listed below, One Pace Plaza will not have power. So, both wired and wireless internet services will be unavailable. Other campus buildings may also experience intermittent network disruptions. Please plan accordingly.
POWER SHUTDOWN SCHEDULE:
Saturday, 6/28 and Sunday, 6/29: 7:00AM – 7:00PM
• One Pace Plaza: No electrical power, network/internet service, air conditioning, or hot water.
• Other campus buildings: There may be intermittent network/internet issues affecting connectivity and system access.
Saturday, July 12: 7:00AM – 10:00PM
• One Pace Plaza: No electrical power, network/internet service, air conditioning, or hot water.
• Other campus buildings: There may be intermittent network/internet issues affecting connectivity and system access.
Scheduled Maintenance
SCHEDULED – Server Maintenance: Wednesday, 7/16: 10:00PM – 11:59PM
DETAILS OF WORK – There will be brief disruptions on all University-wide systems as we apply critical system patches. The downtime on each server will be minimal (15 minutes) during this period.
SERVICES AFFECTED – Listserv, Portal, Web File Storage, Personal Web Pages, and applications on Appsrv. Special Note: Banner and Classes LMS will not be affected.
REASON FOR WORK – Applying security patches to all servers.
SCHEDULED –Telephone System Maintenance: Friday, 7/11 (3:00PM) – Saturday, 7/12: (4:00AM)
DETAILS OF WORK – During this time, all Cisco IP phones will experience a minimum of two short interruptions (approximately 3 minutes) between 10pm and 2am on all campuses while maintenance work is being performed.
SERVICES AFFECTED – Cisco IP Telephone System.
REASON FOR WORK – This work is necessary to perform an upgrade to Call Manager software.
Recurring Maintenance
General IT Maintenance
Weekly Maintenance: Sunday, 4:00 AM – 10:00 AM
SASSERVPROD and RePortal
Weekly Maintenance: Monday – 7:00 AM
TeamDynamix Help Desk
Weekly Maintenance: Saturday, 12:00 AM – 4:00 AM