System Outages
RESOLVED – Classes LMS Access Issue
RESOLVED (12/22, 1:10pm) – Our system vendor, D2L, has confirmed that the issue affecting access to Classes LMS (https://classes.pace.edu) has been resolved. The system has been back online since before 9:30am with no interruption and end-users are able to log in and access their courses and related content.
RESOLVED – Chrome River Access Issue
RESOLVED (12/22 11:21 AM) – The performance issues affecting access to Chrome River have been resolved. Users can login and successfully access the system.
Scheduled Maintenance
SCHEDULED – Banner Maintenance: Sunday, 1/23: 4:00AM – 10:00AM
DETAILS OF WORK – The Banner Production Database will be unavailable while we patch the Banner Servers.
SERVICES AFFECTED – Banner Production Database (Banner Admin and Banner Self-Service) and all related third party products (such as MyPace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.).
REASON FOR WORK – We will be patching the Banner servers.
SCHEDULED – Server Maintenance: Thursday, 1/20: 10:00PM – 11:59PM
DETAILS OF WORK – There will be brief disruptions on all University-wide systems as we apply critical system patches. The downtime on each server will be minimal (15 minutes) during this period.
SERVICES AFFECTED – Listserv, Portal, Web File Storage, Personal web pages, and applications on Appsrv. Special Note: Banner and Classes LMS will not be affected.
REASON FOR WORK – Applying security patches to all servers.
SCHEDULED – Telephone System Maintenance: Tuesday, 1/18 and Wednesday, 1/19: (10:00PM – 4:00AM)
DETAILS OF WORK – During this time, we will be performing a firmware upgrade to the telephone system. There will be a minimal (approximately 5 minutes) period of interruption in phone service affecting each of the campus locations listed below.
UPGRADE SCHEDULE & LOCATIONS:
Tuesday, January 18th
• Transportation, Summit (Valhalla): 10:00PM – 10:30PM
• 110 William Street, 140 William Street, 156 William Street: 10:00PM – 10:30PM
• 163 William Street: 11:30PM – 11:59PM
Wednesday, January 19th
• 41 Park Row: 12:15AM – 12:45AM
• 33 Beekman Street, 52 Broadway, 182 Broadway: 1:00AM – 1:30AM
• Pace Law School: 1:00AM – 1:30AM
• 1 Pace Plaza: 2:00AM – 3:00AM
• Pleasantville Campus: 3:00AM – 4:00AM
SERVICES AFFECTED – Telephone System
REASON FOR WORK – Applying a new version of firmware to phone system.
Recurring Maintenance
SASSERVPROD and RePortal
Weekly Maintenance: Monday – 7:00 AM
Web Help Desk
Daily Maintenance: 4:00 AM (7 days a week)
