IT Status
System Outages
RESOLVED – Respondus Lockdown Browser Access/Performance Issue
RESOLVED (3/5, 7:05PM) – Our vendor has confirmed that the partial outage impacting the Respondus lockdown browser is now resolved. The exam tool is operating normally.
RESOLVED – Microsoft Email/Office 365 Access Issue from Saturday, March 1
RESOLVED (3/4, 11:15AM) – According to Microsoft, the system outage from Saturday, March 1, which affected Pace Email and other Office 365 applications, has been resolved. We have continued to monitor access to these services, and they have been operating normally. If anyone is still experiencing issues accessing their Pace email or other Office 365 applications, please clear your browser cache and restart your device. If issues persist, please contact the ITS Help Desk at 914-773-3333, or pacehelpdesk@pace.edu.
Scheduled Maintenance
SCHEDULED – Transact System Upgrade: Monday, 3/17: 10:00AM – 4:00PM
DETAILS OF WORK – The Transact System (formerly Blackboard Transaction System) will be unavailable while a database and software upgrade is performed. During this time, Pharos printing, OneCard usage (e.g. meal plan transactions and ID card production), S2 integration, Sam Portal, ID Works, and Bank mobile updates will be unavailable.
SERVICES AFFECTED – Pharos printing, One Card, S2 Integration, Sam Portal, ID Works, Off-Campus Merchants and BankMobile updates
REASON FOR WORK – We will be performing a necessary upgrade to the Transact System.
SCHEDULED – Banner Maintenance: Sunday, 3/16: 4:00AM – 10:00AM
DETAILS OF WORK – The Banner Production Database will be unavailable while we perform maintenance.
SERVICES AFFECTED – Banner Production Database (Banner Admin and Banner Self-Service) and all related third party products (such as Pace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.).
REASON FOR WORK – We will be applying patches to the Banner Servers and databases.
SCHEDULED – (PLV Campus) Network Maintenance: Thursday, 3/13: 10:00AM – 12:00PM
DETAILS OF WORK – During this time, there will be brief interruptions to Internet (wired/wireless) at 99 Castleton Street while maintenance work is being performed.
SERVICES AFFECTED – Network/Internet Access (wired/wireless).
REASON FOR WORK – This work is necessary to perform maintenance on the network.
Recurring Maintenance
General IT Maintenance
Weekly Maintenance: Sunday, 4:00 AM – 10:00 AM
SASSERVPROD and RePortal
Weekly Maintenance: Monday – 7:00 AM
TeamDynamix Help Desk
Weekly Maintenance: Saturday, 12:00 AM – 4:00 AM