IT Status

System Outages

RESOLVED – Classes LMS Access Issue

RESOLVED (12/22, 1:10pm) – Our system vendor, D2L, has confirmed that the issue affecting access to Classes LMS (https://classes.pace.edu) has been resolved. The system has been back online since before 9:30am with no interruption and end-users are able to log in and access their courses and related content.

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Scheduled Maintenance

SCHEDULED – Banner Maintenance: Sunday, 1/23: 4:00AM – 10:00AM

DETAILS OF WORK – The Banner Production Database will be unavailable while we patch the Banner Servers.

SERVICES AFFECTED – Banner Production Database (Banner Admin and Banner Self-Service) and all related third party products (such as MyPace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.).

REASON FOR WORK – We will be patching the Banner servers.

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SCHEDULED – Server Maintenance: Thursday, 1/20: 10:00PM – 11:59PM

DETAILS OF WORK – There will be brief disruptions on all University-wide systems as we apply critical system patches. The downtime on each server will be minimal (15 minutes) during this period.

SERVICES AFFECTED – Listserv, Portal, Web File Storage, Personal web pages, and applications on Appsrv. Special Note: Banner and Classes LMS will not be affected.

REASON FOR WORK – Applying security patches to all servers.

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SCHEDULED – Telephone System Maintenance: Tuesday, 1/18 and Wednesday, 1/19: (10:00PM – 4:00AM)

DETAILS OF WORK – During this time, we will be performing a firmware upgrade to the telephone system. There will be a minimal (approximately 5 minutes) period of interruption in phone service affecting each of the campus locations listed below.

UPGRADE SCHEDULE & LOCATIONS:

Tuesday, January 18th
• Transportation, Summit (Valhalla): 10:00PM – 10:30PM
• 110 William Street, 140 William Street, 156 William Street: 10:00PM – 10:30PM
• 163 William Street: 11:30PM – 11:59PM

Wednesday, January 19th
• 41 Park Row: 12:15AM – 12:45AM
• 33 Beekman Street, 52 Broadway, 182 Broadway: 1:00AM – 1:30AM
• Pace Law School: 1:00AM – 1:30AM
• 1 Pace Plaza: 2:00AM – 3:00AM
• Pleasantville Campus: 3:00AM – 4:00AM

SERVICES AFFECTED – Telephone System

REASON FOR WORK – Applying a new version of firmware to phone system.

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Recurring Maintenance

SASSERVPROD and RePortal

Weekly Maintenance: Monday – 7:00 AM

Web Help Desk

Daily Maintenance: 4:00 AM (7 days a week)

Report an Issue

Create a Help Desk ticket by logging into help.pace.edu

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