System Outages
RESOLVED – Unplanned Service Interruption Due to Power Outage
RESOLVED (10/8, 4:10PM) – Today’s unplanned service interruption was caused by a power outage on the Pleasantville campus. Although power came back shortly thereafter, not all systems and services restarted automatically, so our technicians had to manually bring the systems back online. As of now, network connectivity and all systems and services should be restored and operating normally. If you still cannot access any particular Pace system or resource, please contact the ITS Help Desk (914-773-3333, pacehelpdesk@pace.edu, or help.pace.edu) so we can investigate further.
RESOLVED – Classes LMS Access/Slowness Issue
RESOLVED (9/27, 4:30PM) – The Classes LMS issues related to access and slowness have been resolved. System performance is back to normal.
Scheduled Maintenance
SCHEDULED – Banner Maintenance: Sunday, 10/17: 4:00AM – 10:00AM
DETAILS OF WORK – The Banner Production Database will be unavailable while we perform Banner upgrades.
SERVICES AFFECTED – Banner Production Database (Banner Admin and Banner Self-Service) and all related third party products (such as MyPace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.).
REASON FOR WORK – We will be performing Banner upgrades.
SCHEDULED – (NYC Campus, 33 Beekman St. and 1 Pace Plaza) Wireless Network Maintenance: Tuesday, 10/12: 9:00PM – 11:00PM
DETAILS OF WORK – Wireless connectivity will be intermittent or unavailable at 33 Beekman Street and floors 4 through 6 at 1 Pace Plaza on the New York campus, while maintenance work is being performed.
SERVICES AFFECTED – PACE-WIFI, PACE-GUEST
REASON FOR WORK – This work is necessary to perform maintenance on the equipment.
SCHEDULED – (PLV Campus, Townhouses) Wireless Network Maintenance: Tuesday, 10/12: 6:00PM – 7:00PM
DETAILS OF WORK – Wireless connectivity will be intermittent or unavailable at the Townhouses on the Pleasantville campus for approximately 15 – 20 minutes, while maintenance work is being performed.
SERVICES AFFECTED – PACE-WIFI, PACE-GUEST
REASON FOR WORK – This work is necessary to perform maintenance on the equipment.
SCHEDULED – (PLV Campus, Kessel Student Center) Wireless Network Maintenance: Monday, 10/11: 8:00PM – 8:30PM
DETAILS OF WORK – Wireless connectivity will be intermittent or unavailable at Kessel Student Center on the Pleasantville campus while maintenance work is being performed.
SERVICES AFFECTED – PACE-WIFI, PACE-GUEST
REASON FOR WORK – This work is necessary to perform maintenance on equipment.
Recurring Maintenance
SASSERVPROD and RePortal
Weekly Maintenance: Monday – 7:00 AM
Web Help Desk
Daily Maintenance: 4:00 AM (7 days a week)
