System Outages
RESOLVED – Virtual Lab (Citrix) Access Issue
RESOLVED (3/25, 6:35PM) – The issue affecting access to the Citrix Virtual Lab (https://virtuallab.pace.edu) has been resolved. The site and applications are back online and operating normally.
Scheduled Maintenance
SCHEDULED – Banner Maintenance: Sunday, 3/31: 4:00AM – 10:00AM
DETAILS OF WORK – The Banner Production Database will be unavailable while we perform Financial Aid upgrades and apply patches.
SERVICES AFFECTED – Banner Production Database (Banner Admin and Banner Self-Service)) and all related third party products (such as Pace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.).
REASON FOR WORK – We will be performing Banner Financial Aid upgrades and applying patches.
SCHEDULED – Data Center/Network Maintenance: Wednesday, 3/27: 9:00PM – 11:59PM
DETAILS OF WORK – We will be performing maintenance on the network equipment in the data center. During this time, access to certain IT systems and services from on-campus and off-campus will be intermittent or unavailable while work is being performed.
SERVICES AFFECTED – Certain systems such as Appsrv applications, internal email (email.pace.edu only), Skype for Business, and administrative phone service in NYC may be affected. Special Note: Exchange Online (email365.pace.edu) and Portal/Banner will not be affected.
REASON FOR WORK – This work is necessary to perform network equipment maintenance.
SCHEDULED – Banner Employee Self Service Restart: Thursday, 3/21: 9:00PM – 10:00PM
DETAILS OF WORK – There will be a brief disruption (under 5 minutes for each server) while we restart the Employee Self Service application. Any end-users who are logged in during the restart period will be logged off, but can just log back in to the application.
SERVICES AFFECTED – Employee Self Service Application. Special Note: Other Portal/Banner areas will not be affected by this work.
REASON FOR WORK – We will be performing a necessary server restart.
SCHEDULED – Banner Maintenance: Sunday, 3/24: 4:00AM – 10:00AM
DETAILS OF WORK – The Banner Production Database will be unavailable while we perform Banner upgrades and apply patches.
SERVICES AFFECTED – Banner Production Database (Banner Admin and Banner Self-Service) and all related third party products (such as Pace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.).
REASON FOR WORK – We will be performing Banner upgrades and applying patches.
Recurring Maintenance
General IT Maintenance
Weekly Maintenance: Sunday, 4:00 AM – 10:00 AM
SASSERVPROD and RePortal
Weekly Maintenance: Monday – 7:00 AM
TeamDynamix Help Desk
Weekly Maintenance: Saturday, 12:00 AM – 4:00 AM