IT Status

System Outages

RESOLVED – Unplanned Service Interruption Due to Power Outage

RESOLVED (10/8, 4:10PM) – Today’s unplanned service interruption was caused by a power outage on the Pleasantville campus. Although power came back shortly thereafter, not all systems and services restarted automatically, so our technicians had to manually bring the systems back online. As of now, network connectivity and all systems and services should be restored and operating normally. If you still cannot access any particular Pace system or resource, please contact the ITS Help Desk (914-773-3333, pacehelpdesk@pace.edu, or help.pace.edu) so we can investigate further.

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Scheduled Maintenance

SCHEDULED – Banner Maintenance: Sunday, 10/17: 4:00AM – 10:00AM

DETAILS OF WORK – The Banner Production Database will be unavailable while we perform Banner upgrades.

SERVICES AFFECTED – Banner Production Database (Banner Admin and Banner Self-Service) and all related third party products (such as MyPace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.).

REASON FOR WORK – We will be performing Banner upgrades.

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Recurring Maintenance

SASSERVPROD and RePortal

Weekly Maintenance: Monday – 7:00 AM

Web Help Desk

Daily Maintenance: 4:00 AM (7 days a week)

Report an Issue

Create a Help Desk ticket by logging into help.pace.edu

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