Category: System Outages

RESOLVED (3/5, 7:05PM) – Our vendor has confirmed that the partial outage impacting the Respondus lockdown browser is now resolved. The exam tool is operating normally.

MONITORING (3/5, 5:00PM) – Our Respondus vendor is reporting that the partial outage to the lockdown browser has been resolved and the exam tool is operating normally. They will continue to monitor performance. We will provide a final resolution as soon as we have more confirmation.

INVESTIGATING (3/5, 4:05PM) – There is a reported partial outage of the Respondus lockdown browser (for taking exams), which is impacting access and/or performance for some users during pre-exam set-up. The tool is also currently not functioning for Chromebook users. For any class conducting a quiz, it is recommended to remove Respondus or delay the quiz until the issue is resolved. We will provide another update as soon as we have more information.

RESOLVED (3/4, 11:15AM) – According to Microsoft, the system outage from Saturday, March 1, which affected Pace Email and other Office 365 applications, has been resolved. We have continued to monitor access to these services, and they have been operating normally. If anyone is still experiencing issues accessing their Pace email or other Office 365 applications, please clear your browser cache and restart your device. If issues persist, please contact the ITS Help Desk at 914-773-3333, or pacehelpdesk@pace.edu.

MONITORING (3/3, 8:10AM) – Microsoft experienced an outage on Saturday, March 1, which affected Pace Email and other Office 365 applications. These services appear to be back online, but some users may still experience issues accessing their Pace email or other Office 365 applications. If anyone still has any issues, please contact the ITS Help Desk at 914-773-3333, or pacehelpdesk@pace.edu.

RESOLVED (11/26, 5:35PM) – Microsoft took corrective action yesterday to mitigate the issues impacting Microsoft 365 services. They have been monitoring systems since then. As of this afternoon, they have confirmed that services, including Outlook Email, Teams, and SharePoint, are all operating normally and they have marked the issue as resolved.

UPDATE (11/25, 5:40PM) – Microsoft deployed a fix and took additional actions that have resulted in gradually-improved performance for Microsoft 365 services, including Outlook Email, Teams, and SharePoint. Their engineers are continuing to monitor services and are also completing other steps intended to fully resolve the issue. We will provide another update as soon as we have more information.

INVESTIGATING (11/25, 11:20AM) – End-users are reporting issues affecting Microsoft 365 services, including Outlook Email, Teams, SharePoint, and others. The reported issues include access or limited/degraded functionality. Microsoft has confirmed that their systems are affected and are investigating the cause and working toward a resolution. We will provide another update as soon as we have more information.

RESOLVED (10/7, 11:35AM) – The issue affecting access to the Help Desk (https://helpdesk.pace.edu) has been resolved. Our vendor, TeamDynamix, has implemented a fix and confirmed that it worked. As a reminder, if you’re still experiencing any issue accessing the Help Desk, please try clearing your browser cache and then restarting your browser.

INVESTIGATING (10/7, 9:45AM) – Our Help Desk system vendor, TeamDynamix, has reported that there is an issue affecting access to the Help Desk (https://helpdesk.pace.edu). They are aware and working to resolve it as quickly as possible. In the meantime, please try clearing your browser cache and then restarting your browser. This has worked for some users. We will provide another update as soon as we have more information.

RESOLVED (9/18, 9:40AM) – The login issue affecting multiple Pace sites has been fully resolved. All systems are now functioning normally. If you continue to experience any issues, please contact the ITS Help Desk at 914-773-3333 or via email at pacehelpdesk@pace.edu.

UPDATE (9/17, 4:30PM) – Our technicians will implement a change tonight, Tuesday, between 11:00PM and 1:00AM, to fully resolve the login issue. During this time, there will be minimal downtime (5-15 minutes) for Pace systems, including Pace Portal, Classes LMS, Degree Works, and Banner Applications. After the maintenance is performed, please close your browser completely to end any existing sessions. Then, restart it and log in to the desired Pace system. If you continue to experience login issues, contact the ITS Help Desk at 914-773-3333 or via email at pacehelpdesk@pace.edu.

UPDATE (9/16, 12:15PM) – Access to TouchNet has been restored. Technicians are still working with the vendor to restore access to Qualtrics. If you notice any login issues with any other Pace applications, please contact the ITS Help Desk at 914-773-3333 or via email at pacehelpdesk@pace.edu. We will provide another update with more information soon.

UPDATE (9/16, 11:00AM) – Access to most Pace systems continues to work normally, but some end-users have reported an issue logging into specific Pace applications, including TouchNet and Qualtrics. Our technicians are working with the respective vendors to resolve the issue. If you notice any other login issues with any particular Pace applications, please contact the ITS Help Desk at 914-773-3333 or via email at pacehelpdesk@pace.edu. We will provide another update with more information soon.

UPDATE (9/14, 11:10AM) – Our technicians have implemented a workaround that has restored the login access to Pace systems. They are working on a permanent fix and final resolution, which will likely require a brief downtime and browser restart. We will provide another update with more information on Monday, once the planning is finalized.

INVESTIGATING – Login Issue Affecting Multiple Pace Sites
INVESTIGATING (9/14, 8:25AM) – We are currently experiencing a login issue affecting various Pace systems or sites.  Our technicians are investigating the issue and working to get it resolved as quickly as possible.  We will provide an update with more information soon.