Blog Archives

RESOLVED – File Share Access Issue

RESOLVED (5/13, 1:15PM) – ITS technicians have been monitoring the server environment since our last update on Tuesday afternoon and have not seen any further interruption to file share access.  The system is functioning normally and all connections are working.


MONITORING (5/11, 4:35PM) – ITS technicians have determined that the file share access issue was stemming from a number of related services running on the server environment, which were triggering errors.  The services have been disabled and file share access has been restored and is currently stable.  We will continue to monitor the systems.


UPDATE (5/11, 1:00PM) – Our technicians are continuing to troubleshoot the issue affecting connectivity to file shares.  While access has been restored to some, others are still showing intermittent access issues.  If anyone is still experiencing any difficulty, please contact the ITS Help Desk and we will provide assistance.


INVESTIGATING (5/11, 9:55AM) – We are currently experiencing an issue with accessing certain file shares.  Our technicians are aware and working to resolve the issue as soon as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – (PLV/LAW Campuses) Intermittent Network/Internet Connectivity Issue

RESOLVED (4/14, 8:40AM) – Last night’s intermittent network/Internet connectivity issue was caused by a temporary instability on a portion of the Verizon network. As of 4am, Verizon has resolved the issue and network/Internet traffic going into and out of the Pleasantville and Law School campuses should be back to normal.


INVESTIGATING (4/13, 10:00PM) – We are currently experiencing intermittent network/Internet connectivity on the Pleasantville and Law School campuses.  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Banner Access Issue

RESOLVED (4/5, 10:00AM) – The issue affecting access to Banner and related applications has been resolved.  The system is accessible and operating normally.


INVESTIGATING (4/5, 9:00AM) – We are currently experiencing an issue affecting access to Banner and related applications.  Our technicians are aware and working to restore access.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Zoom Outlook Plugin Update Crashing MS Outlook Email Client

RESOLVED (3/31, 9:15AM) – Zoom has released Outlook plugin update (v. 5.6.1.61) for Windows, which has resolved the issue that caused MS Outlook to crash. Affected end-users should update to the latest Zoom Outlook Plugin at https://pace.zoom.us/download. If you are still experiencing any issues, please reach out to the ITS Help Desk via the website: https://help.pace.edu, email: pacehelpdesk@pace.edu, or call: 914-773-3333.


UPDATE (3/26, 11:30AM) – We are continuing to engage with Zoom support technicians regarding this issue. In the meantime, we recommend that you do not install the latest Zoom plugin update (v. 5.6.0.42). If you already installed the latest update and it is causing your MS Outlook to crash, the best course of action is to uninstall the Zoom Outlook plugin until a more permanent solution is found. If you need assistance uninstalling the plugin, please reach out to the ITS Help Desk via the website: https://help.pace.edu, email: pacehelpdesk@pace.edu, or call: 914-773-3333. We will provide another update as soon as we have more information to share.


INVESTIGATING (3/25, 12:40PM) – Some users are currently experiencing an issue with their MS Outlook program crashing after installing the latest Zoom plugin for MS Outlook update (v. 5.6.0.42). We are checking with Zoom support on a resolution, but in the meantime, we recommend that you do not install any Zoom plugin updates. If you already installed the latest update and it is causing your MS Outlook to crash, please reach out to the ITS Help Desk for further assistance. You can submit a ticket via https://help.pace.edu, or send an email to pacehelpdesk@pace.edu, or call 914-773-3333. We will provide another update as soon as we have more information to share.

Posted in System Outages

RESOLVED – Pace Email (OWA) Issue

RESOLVED (3/10, 4:50PM) – The intermittent issue affecting email access for some users via OWA (https://email.pace.edu) has been resolved.


INVESTIGATING (3/10, 9:00AM) – Some users are currently experiencing intermittent access to email via OWA (https://email.pace.edu).  Our technicians are investigating the issue and working to get it resolved as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

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