Category: System Outages

RESOLVED (4/16, 8:50PM) – The Zoom partial service outage which was affecting performance and access to meetings has been resolved. Users may need to clear their browser cache before reconnecting to Zoom.

MONITORING (4/16, 5:25PM) – Zoom is reporting that services have been restored. Users may need to clear their browser cache before reconnecting to Zoom. We will continue to monitor service availability and will provide another update once we receive final confirmation.

INVESTIGATING (4/16, 3:25PM) – Zoom is reporting a partial service outage which is affecting performance and access to meetings. We are aware and will provide another update as soon as we have more information.

RESOLVED (3/5, 7:05PM) – Our vendor has confirmed that the partial outage impacting the Respondus lockdown browser is now resolved. The exam tool is operating normally.

MONITORING (3/5, 5:00PM) – Our Respondus vendor is reporting that the partial outage to the lockdown browser has been resolved and the exam tool is operating normally. They will continue to monitor performance. We will provide a final resolution as soon as we have more confirmation.

INVESTIGATING (3/5, 4:05PM) – There is a reported partial outage of the Respondus lockdown browser (for taking exams), which is impacting access and/or performance for some users during pre-exam set-up. The tool is also currently not functioning for Chromebook users. For any class conducting a quiz, it is recommended to remove Respondus or delay the quiz until the issue is resolved. We will provide another update as soon as we have more information.

RESOLVED (3/4, 11:15AM) – According to Microsoft, the system outage from Saturday, March 1, which affected Pace Email and other Office 365 applications, has been resolved. We have continued to monitor access to these services, and they have been operating normally. If anyone is still experiencing issues accessing their Pace email or other Office 365 applications, please clear your browser cache and restart your device. If issues persist, please contact the ITS Help Desk at 914-773-3333, or pacehelpdesk@pace.edu.

MONITORING (3/3, 8:10AM) – Microsoft experienced an outage on Saturday, March 1, which affected Pace Email and other Office 365 applications. These services appear to be back online, but some users may still experience issues accessing their Pace email or other Office 365 applications. If anyone still has any issues, please contact the ITS Help Desk at 914-773-3333, or pacehelpdesk@pace.edu.

RESOLVED (11/26, 5:35PM) – Microsoft took corrective action yesterday to mitigate the issues impacting Microsoft 365 services. They have been monitoring systems since then. As of this afternoon, they have confirmed that services, including Outlook Email, Teams, and SharePoint, are all operating normally and they have marked the issue as resolved.

UPDATE (11/25, 5:40PM) – Microsoft deployed a fix and took additional actions that have resulted in gradually-improved performance for Microsoft 365 services, including Outlook Email, Teams, and SharePoint. Their engineers are continuing to monitor services and are also completing other steps intended to fully resolve the issue. We will provide another update as soon as we have more information.

INVESTIGATING (11/25, 11:20AM) – End-users are reporting issues affecting Microsoft 365 services, including Outlook Email, Teams, SharePoint, and others. The reported issues include access or limited/degraded functionality. Microsoft has confirmed that their systems are affected and are investigating the cause and working toward a resolution. We will provide another update as soon as we have more information.

RESOLVED (10/7, 11:35AM) – The issue affecting access to the Help Desk (https://helpdesk.pace.edu) has been resolved. Our vendor, TeamDynamix, has implemented a fix and confirmed that it worked. As a reminder, if you’re still experiencing any issue accessing the Help Desk, please try clearing your browser cache and then restarting your browser.

INVESTIGATING (10/7, 9:45AM) – Our Help Desk system vendor, TeamDynamix, has reported that there is an issue affecting access to the Help Desk (https://helpdesk.pace.edu). They are aware and working to resolve it as quickly as possible. In the meantime, please try clearing your browser cache and then restarting your browser. This has worked for some users. We will provide another update as soon as we have more information.