Category: System Outages

RESOLVED (10/7, 11:35AM) – The issue affecting access to the Help Desk (https://helpdesk.pace.edu) has been resolved. Our vendor, TeamDynamix, has implemented a fix and confirmed that it worked. As a reminder, if you’re still experiencing any issue accessing the Help Desk, please try clearing your browser cache and then restarting your browser.

INVESTIGATING (10/7, 9:45AM) – Our Help Desk system vendor, TeamDynamix, has reported that there is an issue affecting access to the Help Desk (https://helpdesk.pace.edu). They are aware and working to resolve it as quickly as possible. In the meantime, please try clearing your browser cache and then restarting your browser. This has worked for some users. We will provide another update as soon as we have more information.

RESOLVED (9/18, 9:40AM) – The login issue affecting multiple Pace sites has been fully resolved. All systems are now functioning normally. If you continue to experience any issues, please contact the ITS Help Desk at 914-773-3333 or via email at pacehelpdesk@pace.edu.

UPDATE (9/17, 4:30PM) – Our technicians will implement a change tonight, Tuesday, between 11:00PM and 1:00AM, to fully resolve the login issue. During this time, there will be minimal downtime (5-15 minutes) for Pace systems, including Pace Portal, Classes LMS, Degree Works, and Banner Applications. After the maintenance is performed, please close your browser completely to end any existing sessions. Then, restart it and log in to the desired Pace system. If you continue to experience login issues, contact the ITS Help Desk at 914-773-3333 or via email at pacehelpdesk@pace.edu.

UPDATE (9/16, 12:15PM) – Access to TouchNet has been restored. Technicians are still working with the vendor to restore access to Qualtrics. If you notice any login issues with any other Pace applications, please contact the ITS Help Desk at 914-773-3333 or via email at pacehelpdesk@pace.edu. We will provide another update with more information soon.

UPDATE (9/16, 11:00AM) – Access to most Pace systems continues to work normally, but some end-users have reported an issue logging into specific Pace applications, including TouchNet and Qualtrics. Our technicians are working with the respective vendors to resolve the issue. If you notice any other login issues with any particular Pace applications, please contact the ITS Help Desk at 914-773-3333 or via email at pacehelpdesk@pace.edu. We will provide another update with more information soon.

UPDATE (9/14, 11:10AM) – Our technicians have implemented a workaround that has restored the login access to Pace systems. They are working on a permanent fix and final resolution, which will likely require a brief downtime and browser restart. We will provide another update with more information on Monday, once the planning is finalized.

INVESTIGATING – Login Issue Affecting Multiple Pace Sites
INVESTIGATING (9/14, 8:25AM) – We are currently experiencing a login issue affecting various Pace systems or sites.  Our technicians are investigating the issue and working to get it resolved as quickly as possible.  We will provide an update with more information soon.

RESOLVED (9/9, 5:10PM) – For the past several days, the Academic Technology team has been monitoring the intermittent issue for any new occurrences of email addresses not displaying in their course class list. All email accounts have been showing normally with no issues. Therefore, we will mark this issue resolved. If there’s any questions, please contact Academic Technology at acadtech@pace.edu.

UPDATE (9/5, 2:35PM) – The Academic Technology team is still working closely with our vendor, D2L, to identify the cause of the intermittent issue with certain email addresses not displaying in their course class list. At this time, all email accounts are showing normally, but the team is continuing to monitor the system in case of new occurrences. We will keep this issue open temporarily. If there’s any questions, please contact Academic Technology at acadtech@pace.edu.

INVESTIGATING (9/4, 12:53PM) – Brightspace/Classes LMS (https://classes.pace.edu) is experiencing an intermittent issue that is affecting the email addresses of a small percentage of faculty, staff, and students, causing the email accounts to disappear from the system. Our team is actively investigating and applying fixes as needed, while working closely with our vendor, D2L, to implement a permanent solution. Please be aware that some emails and announcements sent via Brightspace/Classes LMS may not reach all recipients. We will provide an update as soon as more information is available.

RESOLVED (8/15, 3:30PM) – Verizon has resolved the local network issue which affected certain Pace systems. They have confirmed that the issue has been resolved on their end.  All systems and services are back online and performing normally.

UPDATE (8/15, 10:45AM) – Our networking technicians implemented a workaround which has restored connectivity. If anyone is still experiencing a system access issue, please contact the ITS Help Desk at 914-773-3333 or via email at pacehelpdesk@pace.edu.

INVESTIGATING (8/15, 10:00AM) – We are experiencing a local issue with the Verizon network, which is affecting number of Pace systems. We will provide another update as soon as we have more information.

RESOLVED (7/5, 10:15AM) – The issue with the Verizon circuit has been resolved and all connectivity and services are back online. Verizon technicians have made the necessary repairs to their circuit and the Pace networking team has restored all connections for all campuses. If anyone is still experiencing a system access issue, please contact the ITS Help Desk at 914-773-3333 or via email at pacehelpdesk@pace.edu.

UPDATE (7/3, 3:50PM) – The Network team has applied several internal solutions at multiple locations, which have restored internet connectivity (wired/wireless) on all campuses. Some applications at 15 Beekman and 33 Beekman are still experiencing accessibility issues. The Verizon circuit still requires physical repair and their technicians have been dispatched. We will provide another update as soon as we have more information.

UPDATE (7/3, 11:35AM) – Internet connectivity (wired/wireless) and access to systems has been restored on the Law School campus. Our technicians are continuing to work on restoring access to systems across all campuses. We will provide another update as soon as we have more information.

INVESTIGATING (7/3, 9:30AM) – We are experiencing a local issue with the Verizon network, which is affecting a number of Pace systems. We will provide another update as soon as we have more information.