Blog Archives

RESOLVED – E-Procurement System Intermittent Issue

RESOLVED (7/27, 12:25PM) – The intermittent performance issues affecting the E-Procurement system have been resolved by the vendor.  Users should be able to access the system normally.


INVESTIGATING (7/27, 11:25AM) – There are intermittent performance issues in the E-Procurement system preventing access and/or causing slowness.  Finance Information Systems (FIS) is working with the vendor to resolve.  We will provide another update as soon as possible.

Posted in System Outages

RESOLVED – E-Procurement System Access Issue

RESOLVED (7/26, 2:45PM) – The E-Procurement System access issue has been resolved.  Users can now successfully log in and access E-Procurement.


INVESTIGATING (7/26, 10:15AM) – We are currently investigating an issue where users cannot log into the E-Procurement system.  Finance Information Systems (FIS) is working with the vendor to troubleshoot and resolve.  We will provide another update as soon as one is available.

Posted in System Outages

RESOLVED (NYC Campus) – Network/Internet Outage

RESOLVED (7/23, 10:40AM) – The power outage at 1 Pace Plaza has been resolved and network/Internet connectivity is coming back online.  If you’re still experiencing an issue with your network/Internet connectivity, please contact the ITS Help Desk at 914-773-3333.


INVESTIGATING (7/23, 10:10AM) – We are currently experiencing a network/Internet outage on the NYC campus, which is affecting certain buildings.  The cause appears to be a partial power outage at 1 Pace Plaza.  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – E-Procurement Pending Order Issue

RESOLVED (7/23, 10:50AM) – The E-Procurement issue with purchase orders sitting in pending status has been resolved.  All pending purchase orders have now moved through the workflow.


UPDATE (7/23, 9:38AM) – The Finance Information Systems (FIS) team is continuing to work with Information Technology Services (ITS) technicians on the E-Procurement issue with orders sitting in pending status. We will provide another update as soon as we have one.


INVESTIGATING (7/22, 4:55PM) – We are currently experiencing an issue with E-Procurement, which is causing orders to sit in a “Pending” status.  We are aware and working to resolve the issue as soon as possible.

Posted in System Outages

RESOLVED – (WP Campus) External Inbound Calls Issue

RESOLVED (6/23, 1:00PM) –  The issue affecting inbound phone calls from external callers to a group of numbers on the White Plains campus has been resolved.


INVESTIGATING (6/22, 4:00PM) – We are currently experiencing an issue with inbound phone calls from external callers to a group of numbers on the White Plains campus. Internal 5-digit dialing and outbound calls are working at this time. We are aware and working with our vendor to resolve the issue as soon as possible.

Posted in System Outages

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