Blog Archives

RESOLVED – (WP Campus) Partial Wireless Connectivity Issue

INVESTIGATING (4/15, 11:00AM) – We are currently experiencing a wireless connectivity issue, which is affecting some end-users on the Law School campus, mainly staff/faculty. Students do not appear to be affected. Our technicians are aware and investigating the cause. We will provide another update as soon as we have more information.


RESOLVED (4/15, 11:15AM) – The wireless connectivity issue, which was affecting staff/faculty on the Law School campus, has been resolved. All end-users are able to connect to PACE-WIFI normally.

Posted in System Outages

RESOLVED – (NYC Campus) Skype for Business Performance Issue

RESOLVED (4/11, 10:00AM) – The issue affecting the Skype for Business application, which was limiting functionality for end-users on the New York City campus, has been resolved. All functionality has been restored and Skype for Business is working normally again.


INVESTIGATING (4/11, 9:07AM) – We are currently experiencing an issue with the Skype for Business application, which is limiting functionality for end-users on the New York City campus. We are aware and working to resolve it as quickly as possible. We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Virtual Lab (Citrix) Access Issue

RESOLVED (3/25, 6:35PM) – The issue affecting access to the Citrix Virtual Lab (https://virtuallab.pace.edu) has been resolved. The site and applications are back online and operating normally.


INVESTIGATING (3/25, 4:30PM) – We are currently experiencing an issue with access to the Citrix Virtual Lab (https://virtuallab.pace.edu). Our technicians are aware and working to resolve the issue as soon as possible. We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – (NYC Campus) Partial Wireless Connectivity Issue

RESOLVED (2/22, 11:30AM) – The partial wireless connectivity issue impacting 1 Pace Plaza, 33 Beekman, and 15 Beekman on the New York City campus has been resolved.


INVESTIGATING (2/22, 11:15AM) – We are currently experiencing an issue affecting wireless connectivity in some buildings on the New York City campus. Known affected locations include 1 Pace Plaza, 33 Beekman, and 15 Beekman. Our technicians are aware and investigating the cause. We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Skype for Business Limited Functionality Issue

RESOLVED (2/22, 5:35PM) – The performance issue with Skype for Business, which limited some of its functionality, has been resolved. Skype for Business is working normally.


INVESTIGATING (2/22, 10:23AM) – We are currently experiencing a performance issue with Skype for Business resulting in limited functionality. We are aware and working to resolve it as quickly as possible. We will provide another update as soon as we have more information.

Posted in System Outages

Report an Issue

Create a Help Desk ticket by logging into helpdesk.pace.edu

Subscribe to Updates

Get email notifications about scheduled maintenance, system outages, and other announcements from ITS!

Learn how to subscribe to ITNotices-L.

Note: By subscribing to receive email notifications from ITNotices-L, you are also agreeing to be included in the Pace ITS text communication channel (SMS code: 91841) and may receive text messages from us during more severe system outages when additional outreach is needed. Messages and data rates may apply.