Blog Archives

RESOLVED – External Outbound Calls Issue

RESOLVED (5/6, 11:20AM) – The issue affecting callers not hearing ringing on their end for outbound calls has been resolved.


UPDATE (5/6, 9:00AM) – Our telephone service provider is still working to resolve the issue with callers not hearing ringing on their end for outbound calls; instead, there is silence until the called party answers. We will provide another update as soon as we have more information.


INVESTIGATING (5/5, 4:00PM) – We are currently experiencing issues university-wide with outbound calls ringing signal not being played. Callers will hear silence until the call is answered; however, once the called party answers two way audio is present. We are aware and working with our vendor to resolve the issue as soon as possible.

Posted in System Outages

RESOLVED – (NYC Campus) Partial Network/Internet Issue

RESOLVED (4/14, 5:25PM) – The issue affecting partial network/Internet connectivity and telephone outage at certain building locations on the New York City campus, was caused by malfunctioning equipment, which has been addressed. All systems are operating normally and back online.


MONITORING (4/13, 11:20PM) – Our technicians have addressed an immediate issue with faulty equipment.  As a result, network connectivity in affected buildings has been back online and stable since around 10PM.  We will continue to monitor systems and will provide another update tomorrow.


INVESTIGATING (4/13, 9:30PM) – We are currently experiencing a partial network/Internet and telephone outage, which is affecting certain building locations on the New York City campus.  Known affected areas include 1 Pace Plaza (west side, floors 4-6), 33 Beekman and 52 Broadway.  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Pace Computer Login Issue

RESOLVED (4/7, 11:00AM) – The issue from yesterday, which caused some Pace computers to show a black screen and prevent login access has been resolved.  IT staff worked with affected end-users who reported this issue to get their computers back online and have been monitoring the issue since then, with no additional reports.

 

In case anyone is still experiencing this issue, please follow the steps below:

 

  1. Connect the computer/laptop to a wired Ethernet connection while powered on.
  2. Re-start the computer/laptop and log in; then wait 2 minutes for the network policy to update on the device.
  3. Perform a second restart on the computer/laptop and the issue should be resolved.

 

Note:  The wired connection is preferred because it is enabled during the initial startup phase, whereas a wireless adapter cannot connect until later in the process.

 

As a reminder, if anyone is still having related issues, please contact the ITS Help Desk (914-773-3333) so we can provide additional assistance.


UPDATE (4/6, 1:00PM) – Our technicians have identified and mitigated the issue from earlier this morning, which caused some Pace computers to show a black screen and prevent login access.  In most cases, a full computer reboot has resolved the issue, but some cases may require multiple reboots.  Please note that the computer must be able to connect to the Internet, either via Ethernet cable or WIFI, in order to receive the correct network policy update.  For anyone who is still having issues logging in to their computer and/or accessing the software programs, please contact the ITS Help Desk (914-773-3333) so we can get additional details that can help us troubleshoot and resolve the issue for you.


INVESTIGATING (4/6, 10:00AM) – Some users have reported experiencing a black screen when they try to log in to a Pace computer.  Our technicians are aware and working to resolve the issue as soon as possible.  They recommend that users restart their computer to resolve the issue.  We will provide another update as soon as one becomes available.

Posted in System Outages

RESOLVED – Contractor/Temp Account Requests Page Issue

RESOLVED (4/4, 1:30PM) – The issue affecting the Contractor/Temp Account Requests page (https://aspnetweb.pace.edu/MIISWorkflow/) has been resolved.


INVESTIGATING (4/4, 12:50PM) – We are currently experiencing an issue where the Contractor/Temp Account Requests page (https://aspnetweb.pace.edu/MIISWorkflow/) may not load or it may time out for requestors. We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Partial Email Delivery Issue

RESOLVED (4/4, 9:25AM) – Over the weekend, there was an issue with email delivery being delayed for some users.  This specifically impacted emails being sent between accounts in the legacy Exchange system and the new Exchange Online (Office 365) system.  Affected end-users may have received messages saying that “Delivery is delayed to these recipients or groups”.  Our technicians have identified the cause and resolved the issue.  All delayed/queued emails have been delivered, or are in the process of being delivered.  If anyone is still experiencing any related issues, please contact the ITS Help Desk at 914-773-3333, or https://help.pace.edu.

Posted in System Outages

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