Category: System Outages

RESOLVED (5/9, 8:20AM) – The issue affecting access to NextGen Dynamic Online Forms has been resolved. Our technicians made updates to the configuration last night and subsequent testing was successful. End-users should be able to access the forms again.

INVESTIGATING (5/8, 6:00PM) – We are experiencing an issue accessing many NextGen Dynamic Online Forms. Our teams are currently working to rectify the issue as soon as possible. If you are not able to access a Nextgen form, please retry at a later time. We will provide another update as soon as we have more information.

RESOLVED (4/22, 10:00AM) – The Verizon network issue affecting the New York City Campus has been resolved. Verizon completed repairs yesterday, and all network connectivity and related services have since been restored. We will continue to monitor all systems.

MONITORING (4/21, 11:00AM) – Verizon has completed all necessary repairs stemming from this weekend’s network issue which affected locations on the NYC campus. All network connectivity and related services are back online. Our technicians will continue to monitor systems to gather final confirmation.

UPDATE (4/21, 10:25AM) – Network connectivity (wired/wireless) has been restored at 161 William Street. If anyone is still experiencing connection issues, please contact the ITS Help Desk at 914-773-3333 or via email at pacehelpdesk@pace.edu. We will provide another update as soon as we have more information.

UPDATE (4/21, 9:05AM) – We have received reports that 161 William Street currently has no network connectivity. Technicians are aware and investigating. We will provide another update as soon as we have more information.

IDENTIFIED (4/20, 1:00PM) – Verizon has identified an issue with their fiber optic cable and have escalated a support ticket to their technicians to make the necessary repairs. In the meantime, we have switched services to our alternative network service carrier, so most network connectivity on the NYC campus should be online. However, there may be intermittent or unavailable service while we wait for repair. We will provide another update as soon as we have more information.

INVESTIGATING (4/19, 5:45PM) – We are experiencing an issue with the Verizon network at 1 Pace Plaza on the NYC campus. Access to other systems and servers connecting through the NYC campus may also be affected. We will provide another update as soon as we have more information.

RESOLVED (4/16, 8:50PM) – The Zoom partial service outage which was affecting performance and access to meetings has been resolved. Users may need to clear their browser cache before reconnecting to Zoom.

MONITORING (4/16, 5:25PM) – Zoom is reporting that services have been restored. Users may need to clear their browser cache before reconnecting to Zoom. We will continue to monitor service availability and will provide another update once we receive final confirmation.

INVESTIGATING (4/16, 3:25PM) – Zoom is reporting a partial service outage which is affecting performance and access to meetings. We are aware and will provide another update as soon as we have more information.

RESOLVED (3/5, 7:05PM) – Our vendor has confirmed that the partial outage impacting the Respondus lockdown browser is now resolved. The exam tool is operating normally.

MONITORING (3/5, 5:00PM) – Our Respondus vendor is reporting that the partial outage to the lockdown browser has been resolved and the exam tool is operating normally. They will continue to monitor performance. We will provide a final resolution as soon as we have more confirmation.

INVESTIGATING (3/5, 4:05PM) – There is a reported partial outage of the Respondus lockdown browser (for taking exams), which is impacting access and/or performance for some users during pre-exam set-up. The tool is also currently not functioning for Chromebook users. For any class conducting a quiz, it is recommended to remove Respondus or delay the quiz until the issue is resolved. We will provide another update as soon as we have more information.

RESOLVED (3/4, 11:15AM) – According to Microsoft, the system outage from Saturday, March 1, which affected Pace Email and other Office 365 applications, has been resolved. We have continued to monitor access to these services, and they have been operating normally. If anyone is still experiencing issues accessing their Pace email or other Office 365 applications, please clear your browser cache and restart your device. If issues persist, please contact the ITS Help Desk at 914-773-3333, or pacehelpdesk@pace.edu.

MONITORING (3/3, 8:10AM) – Microsoft experienced an outage on Saturday, March 1, which affected Pace Email and other Office 365 applications. These services appear to be back online, but some users may still experience issues accessing their Pace email or other Office 365 applications. If anyone still has any issues, please contact the ITS Help Desk at 914-773-3333, or pacehelpdesk@pace.edu.