Blog Archives

RESOLVED – Unplanned Service Interruption Due to Power Outage

RESOLVED (10/8, 4:10PM) – Today’s unplanned service interruption was caused by a power outage on the Pleasantville campus. Although power came back shortly thereafter, not all systems and services restarted automatically, so our technicians had to manually bring the systems back online. As of now, network connectivity and all systems and services should be restored and operating normally. If you still cannot access any particular Pace system or resource, please contact the ITS Help Desk (914-773-3333, pacehelpdesk@pace.edu, or help.pace.edu) so we can investigate further.


INVESTIGATING (10/8, 12:20PM) – Due to a power outage on the Pleasantville campus around 11am, we are experiencing an unplanned service interruption, which is affecting various Pace systems.  Our technicians are investigating the issue and working to get it resolved as quickly as possible.  We will provide an update with more information soon.

Posted in System Outages

RESOLVED – Classes LMS Access/Slowness Issue

RESOLVED (9/27, 4:30PM) – The Classes LMS issues related to access and slowness have been resolved. System performance is back to normal.


MONITORING (9/27, 1:30PM) – The Classes LMS issues related to access and slowness appear to have been corrected and performance is back to normal. Our vendor, D2L, has confirmed that the performance issues were stemming from a service disruption within Amazon Web Services (AWS), which are used by D2L for backend database storage. D2L technicians worked through this issue with AWS and services are again showing as stable. We will continue to monitor Classes LMS.


INVESTIGATING (9/27, 10:35AM) – Some users are experiencing delays with logging into Classes. The vendor, D2L, is aware and investigating a system performance issue which may also be causing slowness.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – (NYC – 52 Broadway) Network/Internet Issue

RESOLVED (9/24, 11:00AM) – The network/Internet issue at 52 Broadway on the NYC campus has been resolved. Network/Internet connectivity services are back online.


INVESTIGATING (9/24, 8:30AM) – We are currently experiencing a network/Internet issue at 52 Broadway on the NYC campus.  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – (Valhalla) Network/Internet Issue

RESOLVED (9/23, 8:45AM) – Technicians have been monitoring the network systems on the Valhalla campus since yesterday and network/internet and telephone services have been stable and operating normally.


MONITORING (9/22, 8:55AM) – Network/Internet and telephone service is back online on the Valhalla campus.  Technicians will continue to monitor the systems.


INVESTIGATING (9/22, 8:25AM) – We are currently experiencing a network/Internet and telephone outage on the Valhalla campus.  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Digital Signage Service Interruption

RESOLVED (9/13, 2:45PM) – The vendor has identified and corrected the issue that caused the service interruption to the campus digital signage since this morning.  The campus digital signage screens are now back online and displaying the scheduled content.


INVESTIGATING (9/13, 10:50AM) – We are currently experiencing a service interruption with the digital signage screens affecting all campuses. Our technicians are working with vendor to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.

Posted in System Outages

Report an Issue

Create a Help Desk ticket by logging into help.pace.edu

Subscribe to Updates

Get email notifications about scheduled maintenance, system outages, and other announcements from ITS!

Learn how to subscribe to ITNotices-L.

Note: By subscribing to receive email notifications from ITNotices-L, you are also agreeing to be included in the Pace ITS text communication channel (SMS code: 91841) and may receive text messages from us during more severe system outages when additional outreach is needed. Messages and data rates may apply.