Category: System Outages

RESOLVED (7/5, 10:15AM) – The issue with the Verizon circuit has been resolved and all connectivity and services are back online. Verizon technicians have made the necessary repairs to their circuit and the Pace networking team has restored all connections for all campuses. If anyone is still experiencing a system access issue, please contact the ITS Help Desk at 914-773-3333 or via email at pacehelpdesk@pace.edu.

UPDATE (7/3, 3:50PM) – The Network team has applied several internal solutions at multiple locations, which have restored internet connectivity (wired/wireless) on all campuses. Some applications at 15 Beekman and 33 Beekman are still experiencing accessibility issues. The Verizon circuit still requires physical repair and their technicians have been dispatched. We will provide another update as soon as we have more information.

UPDATE (7/3, 11:35AM) – Internet connectivity (wired/wireless) and access to systems has been restored on the Law School campus. Our technicians are continuing to work on restoring access to systems across all campuses. We will provide another update as soon as we have more information.

INVESTIGATING (7/3, 9:30AM) – We are experiencing a local issue with the Verizon network, which is affecting a number of Pace systems. We will provide another update as soon as we have more information.

RESOLVED (6/12, 11:50AM) – The internet (wired/wireless) connectivity issue on the 8th floor of 161 William Street on the New York City campus has been resolved.

INVESTIGATING (6/12, 10:50AM) – There is currently no Internet (Wired/Wireless) on the 8th floor of 161 William Street on the NYC campus, due to a hardware failure. Our network technicians are working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.

RESOLVED (5/14, 11:10AM) – The issue causing email delivery to be delayed for some on-premise email users (https://email.pace.edu) was resolved yesterday afternoon. Technicians continued to monitor the system and email delivery has been working normally since then.

MONITORING (5/13, 3:50PM) – The issue causing email delivery to be delayed for some on-premise email users (https://email.pace.edu) appears to be resolved. Any queued up email is now being delivered to the intended recipients. Technicians will continue to monitor the system. As a reminder, this issue did not affect users on Exchange Online (Email 365).

INVESTIGATING (5/13, 1:20PM) – Some on-premise email users (https://email.pace.edu) are currently experiencing delayed email delivery. Our technicians are investigating the issue and working to get it resolved as quickly as possible. Please note that most user accounts are not affected by this since they are using Exchange Online (Email 365). We will provide another update as soon as we have more information.

RESOLVED (4/15, 11:15AM) – The wireless connectivity issue, which was affecting staff/faculty on the Law School campus, has been resolved. All end-users are able to connect to PACE-WIFI normally.

INVESTIGATING (4/15, 11:00AM) – We are currently experiencing a wireless connectivity issue, which is affecting some end-users on the Law School campus, mainly staff/faculty. Students do not appear to be affected. Our technicians are aware and investigating the cause. We will provide another update as soon as we have more information.

RESOLVED (4/11, 10:00AM) – The issue affecting the Skype for Business application, which was limiting functionality for end-users on the New York City campus, has been resolved. All functionality has been restored and Skype for Business is working normally again.

INVESTIGATING (4/11, 9:07AM) – We are currently experiencing an issue with the Skype for Business application, which is limiting functionality for end-users on the New York City campus. We are aware and working to resolve it as quickly as possible. We will provide another update as soon as we have more information.