Category: System Outages

RESOLVED (7/14, 6:20PM) – We have been monitoring systems since power was restored to most of the Pleasantville Campus following this morning’s campus-wide outage. As of now, the issue is considered resolved. If you continue to experience any IT issues, please contact the ITS Help Desk at 914-773-3333 or email pacehelpdesk@pace.edu.

INVESTIGATING (7/14, 1:25PM) – Due to a power outage on the Pleasantville campus, we are experiencing an unplanned service interruption, which is affecting various Pace systems. We will provide another update as soon as we have more information.

NOTICE (June 28–29 & July 12) – As part of the One Pace Plaza East renovation, scheduled power shutdowns will take place over the course of several days in June and July to upgrade the building’s electrical system. This planned shutdown will affect One Pace Plaza and may also impact network/internet services in other buildings and residence halls on the New York City Campus.

During the dates/times listed below, One Pace Plaza will not have power. So, both wired and wireless internet services will be unavailable. Other campus buildings may also experience intermittent network disruptions. Please plan accordingly.

POWER SHUTDOWN SCHEDULE:

Saturday, 6/28 and Sunday, 6/29: 7:00AM – 7:00PM
• One Pace Plaza: No electrical power, network/internet service, air conditioning, or hot water.
• Other campus buildings: There may be intermittent network/internet issues affecting connectivity and system access.

Saturday, July 12: 7:00AM – 10:00PM
• One Pace Plaza: No electrical power, network/internet service, air conditioning, or hot water.
• Other campus buildings: There may be intermittent network/internet issues affecting connectivity and system access.

RESOLVED (6/30, 12:35PM) – The issue accessing the UKG platform (https://secure6.saashr.com/ta/6000630.login) has been resolved. End-users should be able to log into and navigate UKG normally.

INVESTIGATING (6/30, 12:00PM) – We are currently experiencing an issue accessing the UKG platform (https://secure6.saashr.com/ta/6000630.login). The vendor is aware and working to resolve it as quickly as possible. We will provide another update as soon as we have more information.

RESOLVED (6/30, 2:00PM) – The wireless connectivity issue caused by the Verizon network disruption has been resolved on both the NYC and PLV campuses. Verizon has completed the necessary repairs and network/internet traffic has been routing through its network since Saturday without any issues. All related services are operating normally.

MONITORING (6/29, 10:00AM) – Verizon confirmed that their technicians completed repairs to its network. As of Saturday afternoon, network/internet connectivity on both the NYC and PLV campuses is again routing through Verizon, and all related services are operating normally. If anyone is still experiencing a system or service access issue, please contact the ITS Help Desk at (914) 773-3333 or via email at pacehelpdesk@pace.edu. We will continue to monitor all systems.

UPDATE (6/27, 4:00PM) – Verizon continues to work on resolving issues within its network. In the meantime, network/internet connectivity on both campuses is operating normally through the workaround implemented by our network technicians. If anyone is still experiencing a system or service access issue, please contact the ITS Help Desk at (914) 773-3333 or via email at pacehelpdesk@pace.edu.

UPDATE (6/25, 11:00AM) – Our networking team met with Verizon technicians this morning to review their progress on the pending network/Internet connectivity issue affecting several locations on the New York City and Pleasantville campuses. As of this morning, Verizon is still working on a fix and they should have another update later today, or soon thereafter. As a reminder, our networking technicians implemented a workaround which restored network/Internet connectivity for the time being. If anyone is still experiencing a system or service access issue, please contact the ITS Help Desk at (914) 773-3333 or via email at pacehelpdesk@pace.edu.

UPDATE (6/20, 4:50PM) – Our networking technicians implemented a workaround which has restored network/Internet connectivity to all affected areas on the New York City and Pleasantville campuses. Verizon has confirmed the issue is on their end and is still working on a fix. If anyone is still experiencing a system or service access issue, please contact the ITS Help Desk at (914) 773-3333 or via email at pacehelpdesk@pace.edu.

UPDATE (6/20, 3:00PM) – Verizon technicians are investigating a network/Internet issue affecting different areas on the New York City and Pleasantville campuses. Access to other systems and services may also be affected. We will provide another update as soon as we have more information.

INVESTIGATING (6/20, 9:50AM) – We are currently experiencing intermittent wireless connectivity issues, which is affecting certain building locations on the NYC campus 1 Pace Plaza, as well as 161 William Street, 33 Beekman and Castleton. We will provide another update as soon as we have more information.

RESOLVED (7/1, 4:10PM) – The issue affecting access to Blue Explorance reports has been resolved. The vendor has completed the necessary changes and end-users can now access reports normally through links in Brightspace/Classes LMS (https://classes.pace.edu), via emailed links, or directly at https://my-pace.bluera.com/.

UPDATE (6/23, 10:10AM) – Our Explorance vendor is still working to restore access to Blue reports through links in Brightspace/Classes LMS (https://classes.pace.edu), via emailed links, and direct access at https://my-pace.bluera.com/. They expect to implement a resolution soon. We will provide another update as soon as we have more information.

INVESTIGATING (6/18, 10:10AM) – We are currently experiencing an issue accessing Blue Explorance reports through links in Brightspace/Classes LMS (https://classes.pace.edu) or via emailed links. The issue appeared after a recent upgrade performed by the vendor. They are investigating and working to resolve this as quickly as possible. We will provide another update as soon as we have more information.