Category: System Outages

RESOLVED (3/25, 6:35PM) – The issue affecting access to the Citrix Virtual Lab (https://virtuallab.pace.edu) has been resolved. The site and applications are back online and operating normally.

INVESTIGATING (3/25, 4:30PM) – We are currently experiencing an issue with access to the Citrix Virtual Lab (https://virtuallab.pace.edu). Our technicians are aware and working to resolve the issue as soon as possible. We will provide another update as soon as we have more information.

RESOLVED (2/22, 11:30AM) – The partial wireless connectivity issue impacting 1 Pace Plaza, 33 Beekman, and 15 Beekman on the New York City campus has been resolved.

INVESTIGATING (2/22, 11:15AM) – We are currently experiencing an issue affecting wireless connectivity in some buildings on the New York City campus. Known affected locations include 1 Pace Plaza, 33 Beekman, and 15 Beekman. Our technicians are aware and investigating the cause. We will provide another update as soon as we have more information.

RESOLVED (2/22, 5:35PM) – The performance issue with Skype for Business, which limited some of its functionality, has been resolved. Skype for Business is working normally.

INVESTIGATING (2/22, 10:23AM) – We are currently experiencing a performance issue with Skype for Business resulting in limited functionality. We are aware and working to resolve it as quickly as possible. We will provide another update as soon as we have more information.

RESOLVED (12/18, 12:40PM) – The issue affecting access to certain Banner Admin pages (screens), such as SPAIDEN, PPAIDEN, NBAJOBS, has been resolved. Our technicians applied a fix to resolve this issue and the pages/screens are currently accessible.

INVESTIGATING (12/18, 11:10AM) – We are currently experiencing an issue affecting access to certain Banner Admin pages (screens), such as SPAIDEN, PPAIDEN, NBAJOBS. Our technicians are aware and working to resolve this issue. We will provide another update as soon as we have more information.

RESOLVED (12/9, 11:35AM) – The internet (wired/wireless) connectivity issue at 15 Beekman on the New York City campus has been resolved. Our service provider has identified and remediated the cause of the issue and all connectivity is back to normal. We will continue to monitor all systems.

MONITORING (12/9, 10:20AM) – Our service provider’s technicians have arrived onsite and have been troubleshooting and resolving the cause of the issue. At this time, we are seeing internet connectivity returning to normal. We will continue to monitor all systems.

INVESTIGATING (12/9, 8:50AM) – We are currently experiencing a network/internet outage impacting wired/wireless connectivity at 15 Beekman on the New York City campus. Our technicians are investigating and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.