Blog Archives

RESOLVED – TeamDynamix Help Desk Access Issue

RESOLVED (9/26, 2:00PM) – The TeamDynamix Help Desk access issue from last Thursday afternoon, 9/22, has been resolved. We have been monitoring all TeamDynamix services since then and they have been performing normally. As we last reported, the root cause was determined to be related to the Azure platform which hosts the application services, and which Microsoft resolved.


MONITORING (9/22, 4:45PM) – TeamDynamix reported an outage which affected U.S. customers. The root cause was determined to be related to the Azure platform which hosts the application services, and which Microsoft resolved. Services have been restored at this point and they will continue to monitor to ensure system stability.


INVESTIGATING (9/22, 4:08PM) – There is an issue affecting access to the TeamDynamix Help Desk (https://helpdesk.pace.edu).  We are aware and working to resolve it as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – (PLV/LAW) Partial Wireless Connectivity Issue

RESOLVED (9/15, 9:45PM) – The issue from Monday afternoon, which affected wireless connectivity on the Pleasantville and Law School campuses, has been resolved. Based on guidance from Cisco Support, network technicians completed an equipment software update in the affected areas and continued to monitor all systems. They have confirmed that the change was successful and end-users have been connecting to the wireless network without any issues.


MONITORING (9/12, 9:25PM) – Network technicians have implemented a workaround for the software bug issue and all affected areas on both the Pleasantville and White Plains Law School campuses have returned to normal wireless connectivity. We will continue to monitor all systems and will provide another update tomorrow morning.


IDENTIFIED (9/12, 7:20PM) – Network technicians have isolated the issue to a software bug in the Cisco equipment and have taken corrective action. Based on preliminary testing, they have been able to stabilize the wireless connection on the Law School campus and are working to confirm stable connectivity on the Pleasantville campus. We will provide another update as soon as we have more information.


UPDATE (9/12, 5:30PM) – Our network technicians are working with Cisco support and have identified an issue with some of the equipment which is affecting user authentication. They are working to resolve the issue as soon as possible. We will provide another update as soon as we have more information.


INVESTIGATING (9/12, 4:20PM) – Some users are reporting a possible issue affecting wireless connectivity on the Pleasantville and Law School campuses. The issue may only be affecting certain locations at this time and wired internet appears to be working normally. Our technicians are aware and investigating the cause. We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – (Valhalla Campus) Network/Internet Issue

RESOLVED (9/9, 4:30PM) – The network/Internet issue from yesterday on the Valhalla campus has been resolved. Verizon has corrected the issue with their backbone connection and we are once again reconnected. All systems have been operating normally.


MONITORING (9/8, 10:25AM) – As of around 8:40am, network/Internet connectivity was restored on the Valhalla campus via an alternate carrier and services have been back online. In the meantime, Verizon continues to investigate the issue with their connection. Our network technicians will continue to monitor all systems until final resolution.


INVESTIGATING (9/8, 8:15AM) – We are currently experiencing a network/Internet outage on the Valhalla campus.  Our technicians are investigating and working to resolve the issue as quickly as possible.  Other campuses do not seem to be affected. We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – TeamDynamix Help Desk Email Notification Issue

RESOLVED (8/30, 12:15PM) – The issue with email monitors not sending email notifications on ticket creations has been resolved. The fix that was implemented by TeamDynamix yesterday at 2:33pm has fully addressed the underlying cause, which generated the temporary issue after their weekend maintenance release.

MONITORING (8/29, 3:00PM) – As of 2:33pm, TeamDynamix has implemented a fix to the email monitor issue. Tickets created via help desk email accounts are once again generating an email notification, which is sent back to the requestor. We will continue to monitor the system for now.

INVESTIGATING (8/29, 11:50AM) – TeamDynamix is currently investigating an email monitor issue preventing email notifications from sending on ticket creations when using the help desk application (https://helpdesk.pace.edu). Tickets are being created, but the requestor is currently not getting an email acknowledgement. We will provide another update as soon as one is available.

Posted in System Outages

RESOLVED – E-Procurement Issue with Non-Catalog Form

RESOLVED (7/22,10:00AM) – The E-Procurement issue related to users getting an error message when using the “non-catalog form” to complete a purchase order has been resolved.


UPDATE (7/19,10:30AM) – Finance Information Systems (FIS) team is continuing to work with the vendor to resolve the issue with the Non-Catalog Form. The “Go to:” quick link (located at the top of the dashboard) is not functioning for the Non-catalog form at this time. Please utilize the Non-Catalog form from the sticker located in the Showcase Service/Links. We will provide another update as soon as we have one.


INVESTIGATING (7/18, 5:30PM) – E-Procurement users are experiencing an error message when using the “non-catalog form” to complete a purchase order. Finance Information Systems (FIS) is working with the vendor to resolve. Purchase order creation is working normally when using other methods. We will provide another update as soon as we have one.

Posted in System Outages

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