Blog Archives

RESOLVED – VPN Connection Issue

RESOLVED (3/3, 1:20PM) – The reported VPN issue from earlier was due to an external Verizon network issue, which affected the Pace network.  The Verizon issue has been resolved and the Pace network and VPN are operating normally.


INVESTIGATING (3/3, 9:40AM) – Some users are currently experiencing an issue connecting to the Pace network from off-campus via the Virtual Private Network (VPN).  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

SCHEDULED – Banner and MyPace Portal Maintenance: Sunday, 2/7: 4:00AM – 10:00AM

DETAILS OF WORK – The Banner Production Database, MyPace Portal, and all third party products will be inaccessible while we perform maintenance.

SERVICES AFFECTED – Banner Production Database (Banner Admin and Banner Self-Service) and all related third party products (such as TouchNet, Appworx, PayPal, E-Procurement, etc.), MyPace Portal (portal.pace.edu), and Degree Works.

REASON FOR WORK – This work is necessary to perform system maintenance.

Posted in Scheduled Maintenance

SCHEDULED – (NYC Campus, 52 Broadway) Network Maintenance: Wednesday, 2/3 7:00PM – 10:00PM

DETAILS OF WORK – During this time, Internet/Wireless connectivity will be unavailable at 52 Broadway while maintenance work is being performed.

SERVICES AFFECTED – Internet and Wireless Connectivity, including PACE-WIFI and PACE-GUEST

REASON FOR WORK – This work is necessary to perform network maintenance.

Posted in Scheduled Maintenance

RESOLVED – Verizon FIOS Network/Internet Issue

RESOLVED (1/26, 10:00PM) – Verizon is reporting that the FIOS Internet issue from earlier today, which affected northeast customers, has been resolved and that connectivity and services are returning to normal.  There remains however a fiber cut in Brooklyn, NY, which Verizon is still working to repair.


UPDATE (1/26, 4:40PM) – Multiple news outlets have reported on the current Verizon FIOS outage, which is affecting customers in the Northeastern U.S.  You can read more here: https://nypost.com/2021/01/26/is-verizon-fios-down-internet-outage-spanning-northeastern-us/.  We will provide another update as soon as we have more information.


INVESTIGATING (1/26, 12:30PM) – We are getting reports of an issue with network/Internet connectivity from Verizon FIOS service customers. At this time this does not appear to be a Pace service provider issue. We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Zoom Access and Performance Issue

RESOLVED (1/26, 8:25PM) – Zoom is reporting that all services and performance are back to normal. The cause may have been related to a regional (U.S. East Coast) internet service disruption external to Zoom. Pace Zoom users should be able to access Zoom and related meetings again.


INVESTIGATING (1/26, 2:00PM) – Some users are reporting that they cannot access Zoom or start/join meetings.  Zoom is also reporting degraded performance for video and cloud recordings.  Their technicians are investigating and working to resolve the issues as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

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