IT Status
System Outages
RESOLVED – (NYC Campus – 1 Pace Plaza) Verizon Internet/Network Issue
RESOLVED (4/22, 10:00AM) – The Verizon network issue affecting the New York City Campus has been resolved. Verizon completed repairs yesterday, and all network connectivity and related services have since been restored. We will continue to monitor all systems.
Scheduled Maintenance
SCHEDULED – Banner Maintenance: Sunday, 4/27: 4:00AM – 10:00AM
DETAILS OF WORK – Specific 3rd party Banner applications will be unavailable while we perform testing (SAS, IFeP, BDMS (OTS), DegreeWorks, BEP (+Rabbit), and Workflow Disaster Recovery). Special Note: The Banner Production Database (Banner Admin and Banner Self-Service) as well as Pace Portal, TouchNet, Appworx, PayPal, and E-Procurement will remain available during this time.
SERVICES AFFECTED – 3rd party Banner applications, including SAS, IFeP, BDMS (OTS), DegreeWorks, BEP (+Rabbit), and Workflow Disaster Recovery.
REASON FOR WORK – We will be performing necessary testing of the specified Banner applications.
SCHEDULED – (NYC Campus, 1 Pace Plaza) Network Equipment Relocation: Saturday, 4/19: 8:00AM – 5:00PM
DETAILS OF WORK – During this time, users in 1 Pace Plaza may experience intermittent wired/wireless internet connectivity while we relocate equipment from our Internet Service Provider (Verizon) to a new location.
SERVICES AFFECTED – Chartwells POS and credit card devices, B&G equipment, PACE-GUEST, Internet/Network Connectivity
REASON FOR WORK – This work is necessary to relocate network equipment.
SCHEDULED – Server Maintenance: Thursday, 4/17: 10:00PM – 11:59PM
DETAILS OF WORK – There will be brief disruptions on all University-wide systems as we apply critical system patches. The downtime on each server will be minimal (15 minutes) during this period.
SERVICES AFFECTED – Listserv, Portal, Web File Storage, File Shares, Personal Web Pages, and applications on Appsrv. Special Note: Banner and Classes LMS will not be affected.
REASON FOR WORK – Applying security patches to all servers.
SCHEDULED – (NYC Campus) Network Maintenance: Wednesday, 4/16 (5:00PM) – Thursday, 4/17 (2:00AM)
DETAILS OF WORK – During this time, external users may experience intermittent or unavailable services, such as Pace VPN, remote desktop connections and access to server resources while maintenance is being performed.
SERVICES AFFECTED – Network Services.
REASON FOR WORK – This work is necessary to relocate network equipment.
Recurring Maintenance
General IT Maintenance
Weekly Maintenance: Sunday, 4:00 AM – 10:00 AM
SASSERVPROD and RePortal
Weekly Maintenance: Monday – 7:00 AM
TeamDynamix Help Desk
Weekly Maintenance: Saturday, 12:00 AM – 4:00 AM