RESOLVED – TeamDynamix Performance/Slowness Issue

RESOLVED (8/16, 5:00PM) – TeamDynamix confirmed that the performance/slowness issue from yesterday has been resolved. The root cause was determined to be related to the Microsoft Azure platform that TeamDynamix services are hosted on, and which Microsoft resolved. The TeamDynamix help desk system (https://helpdesk.pace.edu) has been operating normally since yesterday afternoon around 4:05pm.

MONITORING (8/15, 4:45PM) – TeamDynamix is reporting that services have been restored and they will continue to monitor to ensure system stability. Performance also appears to be back to normal for Pace end-users. We will continue to monitor the system.

INVESTIGATING (8/15, 4:15PM) – We are currently experiencing an intermittent performance/slowness issue affecting the TeamDynamix help desk application (https://helpdesk.pace.edu). We will provide another update as soon as one is available.