RESOLVED – (NYC Campus – 1 Pace Plaza) Verizon Internet/Network Issue

RESOLVED (4/22, 10:00AM) – The Verizon network issue affecting the New York City Campus has been resolved. Verizon completed repairs yesterday, and all network connectivity and related services have since been restored. We will continue to monitor all systems.

MONITORING (4/21, 11:00AM) – Verizon has completed all necessary repairs stemming from this weekend’s network issue which affected locations on the NYC campus. All network connectivity and related services are back online. Our technicians will continue to monitor systems to gather final confirmation.

UPDATE (4/21, 10:25AM) – Network connectivity (wired/wireless) has been restored at 161 William Street. If anyone is still experiencing connection issues, please contact the ITS Help Desk at 914-773-3333 or via email at pacehelpdesk@pace.edu. We will provide another update as soon as we have more information.

UPDATE (4/21, 9:05AM) – We have received reports that 161 William Street currently has no network connectivity. Technicians are aware and investigating. We will provide another update as soon as we have more information.

IDENTIFIED (4/20, 1:00PM) – Verizon has identified an issue with their fiber optic cable and have escalated a support ticket to their technicians to make the necessary repairs. In the meantime, we have switched services to our alternative network service carrier, so most network connectivity on the NYC campus should be online. However, there may be intermittent or unavailable service while we wait for repair. We will provide another update as soon as we have more information.

INVESTIGATING (4/19, 5:45PM) – We are experiencing an issue with the Verizon network at 1 Pace Plaza on the NYC campus. Access to other systems and servers connecting through the NYC campus may also be affected. We will provide another update as soon as we have more information.