RESOLVED – TeamDynamix Help Desk Access Issue

RESOLVED (9/26, 2:00PM) – The TeamDynamix Help Desk access issue from last Thursday afternoon, 9/22, has been resolved. We have been monitoring all TeamDynamix services since then and they have been performing normally. As we last reported, the root cause was determined to be related to the Azure platform which hosts the application services, and which Microsoft resolved.

MONITORING (9/22, 4:45PM) – TeamDynamix reported an outage which affected U.S. customers. The root cause was determined to be related to the Azure platform which hosts the application services, and which Microsoft resolved. Services have been restored at this point and they will continue to monitor to ensure system stability.

INVESTIGATING (9/22, 4:08PM) – There is an issue affecting access to the TeamDynamix Help Desk (https://helpdesk.pace.edu).  We are aware and working to resolve it as quickly as possible.  We will provide another update as soon as we have more information.