Blog Archives

SCHEDULED – Degree Works Maintenance: Thursday, 4/2: 10:00PM – 11:00PM

DETAILS OF WORK – The Degree Works Production Database, Application, and the Web services will not be available while we perform maintenance.

SERVICES AFFECTED – Degree Works

REASON FOR WORK – The work is necessary to correct an issue with the application.

Posted in Scheduled Maintenance

RESOLVED – Kaltura Issue

RESOLVED (3/31, 9:00AM) – The issue with Kaltura performance has been resolved and pages are loading normally again.


MONITORING (3/30, 9:30PM) – The issue with Kaltura performance has been alleviated and pages are loading normally again.  We will continue to monitor the system for any other issues and will provide another update in the morning.


INVESTIGATING (3/30, 5:10PM) – Kaltura is currently experiencing technical difficulties with pages loading slowly. We are investigating and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.


RESOLVED (3/30, 3:15PM) – The Kaltura issue with pages loading slowly has been resolved.


INVESTIGATING (3/30, 12:00PM) – Kaltura is currently experiencing technical difficulties with pages loading slowly. We are investigating and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.

Posted in System Outages

RESOLVED – Blackboard Access Issue

RESOLVED (3/27, 12:40PM) – This morning’s issue with Blackboard access impacting many schools on the East Coast has now been resolved. The vendor has added additional capacity to address the higher usage volume and the system is operating normally.


MONITORING (3/27, 10:40AM) – Blackboard is back online and users are able to access it. We will continue to monitor the system.


INVESTIGATING (3/27, 10:15AM) – We are currently experiencing an issue accessing Blackboard. Our technicians are investigating and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.

Posted in System Outages

SCHEDULED – Banner Maintenance: Sunday, 3/29: 4:00AM – 10:00AM

DETAILS OF WORK – The Banner Production Database will be unavailable while we patch Oracle databases.

SERVICES AFFECTED – Banner Production Database (Banner Admin and Banner Self-Service) and all related third party products (such as MyPace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.)

REASON FOR WORK – We will be patching Oracle databases.

Posted in Scheduled Maintenance

SCHEDULED – Banner Maintenance: Sunday, 3/22: 4:00AM – 10:00AM

DETAILS OF WORK – The Banner Production Database will be unavailable while we perform Banner upgrades.

SERVICES AFFECTED – Banner Production Database (Banner Admin and Banner Self-Service) and all related third party products (such as MyPace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.)

REASON FOR WORK – We will be performing Banner upgrades to Financial Aid, Oracle client, and Java.

Posted in Scheduled Maintenance

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