RESOLVED (10/7, 8:15PM) – Blackboard has restored full access to the Blackboard Learn system (https://blackboard.pace.edu) and end-users are able to log in and access their courses normally. If anyone experiences any other issues, please report them to the ITS Help Desk (Phone: 914-773-3333, Email: email@example.com, or Online: https://help.pace.edu). For Help Desk hours of operation, please visit www.pace.edu/helpdesk.
UPDATE (10/7, 6:50PM) – The issue is impacting many schools in the Midwest and Eastern U.S. regions, including Pace University. We are trying to gather more information from Blackboard and an estimated timeframe for a resolution. Please check back for an update.
INVESTIGATING (10/7, 5:45PM) – We are currently experiencing an issue accessing Blackboard. Our technicians are investigating and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.
DETAILS OF WORK – The Banner Production Database will be unavailable while we perform Financial Aid upgrades and apply patches.
SERVICES AFFECTED – Banner Production Database (Banner INB and Banner Self-Service) and all related third party products (such as MyPace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.)
REASON FOR WORK – We will be performing Financial Aid upgrades and applying patches.
DETAILS OF WORK – The production application server (Appsrv) will be temporarily unavailable while additional security measures are put in place. During this time, the applications that run on this server will not be accessible.
SERVICES AFFECTED – All applications running on Appsrv. Special Note: Banner, Blackboard, Email, Wireless, and MyPace Portal will NOT be affected.
REASON FOR WORK – The work is necessary to enhance current security measures on the application server.
DETAILS OF WORK – We will be performing a firmware upgrade to the network. During this time, access to various IT systems and services will be intermittent or unavailable on all campuses while work is being performed.
SERVICES AFFECTED – Banner, Pace email, Internet Access (Wired/Wireless), VPN, File Share, Skype for Business, and Administrative Telephones. Those using applications on Appsrv will also be affected.
REASON FOR WORK – This work is necessary to perform a firmware upgrade to the network.
The Wireless Network Maintenance work on Law School Campus (originally scheduled for Tuesday, 9/24 – Wednesday, 9/25 ) has been extended to Thursday, 9/26: 11:00PM – 11:30PM.
SCHEDULED – (WP Campus) Wireless Network Maintenance: Tuesday, 9/24 (11:00PM) – Wednesday, 9/25 (1:00AM)
DETAILS OF WORK – Wireless connectivity on the White Plains Law School campus will be intermittent or unavailable while maintenance work is being performed.
SERVICES AFFECTED – PACE-WIFI, PACE-GUEST
REASON FOR WORK – This work is necessary to upgrade equipment.