RESOLVED – Networking Outage Affecting Various Systems

RESOLVED (4/26, 3:00PM) – Our vendor, Verizon, has resolved the network issue which was causing the outage to wired/wireless Internet connectivity, network printing, video conferencing, Cisco telephones, email delivery, and other Pace systems.  Thank you for your patience and cooperation.


MONITORING (4/24, 7:45PM) – Verizon has resolved the network issue which was causing the outage to wired/wireless Internet connectivity, network printing, video conferencing, Cisco telephones, email delivery, and other Pace systems.  All related services to Pace University campuses have been restored.  Please note that this issue also prevented some emails from being delivered until several hours later.  We will closely monitor all systems overnight to ensure there are no remaining outages.  If you are still experiencing any issues with specific systems or services, please contact the Help Desk to report it.


UPDATE (4/24, 6:30AM) – Verizon has determined that the issue is being caused by a service interruption between their White Plains and Pleasantville central offices. At this time, we are working to restore some level of connectivity.


UPDATE (4/23, 10:45PM) – ITS network technicians are continuing to work with Verizon support to diagnose the issue and restore services.


INVESTIGATING (4/23, 7:30PM) – We are currently experiencing a network outage, which is affecting all Pace campuses.  As a result, there is an interruption to wired/wireless Internet connectivity, video conferencing, network printing, Cisco telephones, and email delivery among other services.  We are investigating and will provide another update soon.  Thank you for your patience and cooperation.

Posted in System Outages

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