RESOLVED (10/5, 3:45PM) – Mozilla has released update 81.0.1 for the Firefox browser, which has resolved the issue of courses not displaying in Blackboard Learn (https://blackboard.pace.edu) for users of this particular browser. Affected end-users with Firefox version 81 should update to version 81.0.1. For more details, please review the release notes at: https://www.mozilla.org/en-US/firefox/81.0.1/releasenotes/.
MONITORING (9/29, 1:15PM) – Blackboard technicians have concluded that the course access issue is affecting Mozilla Firefox end-users who updated to version 81. Their current workaround is for users to try a different version of Firefox to confirm whether the issue is still present, or try a different browser, such as Chrome or Safari. Affected users can also try scrolling down past the list of courses to see if they reappear, since this has been reported to work for others. To check whether you have a supported browser version, please refer to the following links.
- Instructors: Browser Support Page / Browser Checker Page
- Students: Browser Support Page / Browser Checker Page
End-users can also access their courses via the Blackboard mobile apps.
UPDATE (9/28, 4:20PM) – Blackboard technicians are continuing to investigate and resolve the issue affecting access to courses for random users. In addition to trying different browsers, affected users can also try scrolling down past the list of courses to see if they reappear. Other users are reporting that doing this worked for them. We will provide another update as soon as we have more information.
INVESTIGATING (9/28, 1:45PM) – Some users are reporting that they cannot see their list of courses in Blackboard Learn (https://blackboard.pace.edu). The issue may be affecting specific browsers, such as Firefox or Chrome. Blackboard technicians are investigating and working to resolve the issue as quickly as possible. In the meantime, we recommend that users try different browsers. We will provide another update as soon as we have more information.