RESOLVED – File Share Access Issue

RESOLVED (5/13, 1:15PM) – ITS technicians have been monitoring the server environment since our last update on Tuesday afternoon and have not seen any further interruption to file share access.  The system is functioning normally and all connections are working.

MONITORING (5/11, 4:35PM) – ITS technicians have determined that the file share access issue was stemming from a number of related services running on the server environment, which were triggering errors.  The services have been disabled and file share access has been restored and is currently stable.  We will continue to monitor the systems.

UPDATE (5/11, 1:00PM) – Our technicians are continuing to troubleshoot the issue affecting connectivity to file shares.  While access has been restored to some, others are still showing intermittent access issues.  If anyone is still experiencing any difficulty, please contact the ITS Help Desk and we will provide assistance.

INVESTIGATING (5/11, 9:55AM) – We are currently experiencing an issue with accessing certain file shares.  Our technicians are aware and working to resolve the issue as soon as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

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