RESOLVED – Network/Internet Issue

RESOLVED (3/28, 11:08AM) – The network issue from Friday evening, which affected the Pleasantville, White Plains Law School, and Valhalla campuses has been resolved.  We have been monitoring the Pace network on all campuses over the weekend and it has remained stable with no connectivity issues.  As noted in our previous update, Verizon also marked the issue as resolved on their end.


MONITORING (3/27, 12:35PM) – Verizon has noted that their technicians performed work on the network backbone equipment yesterday and marked the issue as resolved on their end. Connectivity issues on the Pace network appear to have subsided as well, but we will continue to monitor all systems for now. If you’re still experiencing any widespread issues at the White Plains Law School or Valhalla campus, please call the ITS Help Desk (914-773-3333) and utilize the phone prompts to report it.


UPDATE (3/26, 10:40AM) – Verizon is reporting this morning that their technicians are still troubleshooting to identify and address the issue on their network backbone.  They should have another update later today or tonight.  In the meantime, the White Plains Law School and the Valhalla campus may still experience connectivity issues.  We will provide another update as soon as we have more information.


UPDATE (3/25, 10:55PM) – Verizon technicians are still investigating the issue on their backbone.  Currently, affected locations include the White Plains Law School and the Valhalla campus, which may still experience connectivity issues.  We will provide another update as soon as we have more information.


UPDATE (3/25, 7:15PM) – Verizon has confirmed that there is an issue on their backbone, which is still affecting wireless connectivity at the White Plains Law School.  The Valhalla campus may also be experiencing intermittent connectivity, but the Pleasantville and New York City campuses should not be affected at this time.  We will provide another update as soon as we have more information.


INVESTIGATING (3/25, 6:15PM) – We are currently experiencing an intermittent network/Internet slowdown or partial outage.  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

Posted in System Outages

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