RESOLVED – External Outbound Calls Issue

RESOLVED (5/6, 11:20AM) – The issue affecting callers not hearing ringing on their end for outbound calls has been resolved.

UPDATE (5/6, 9:00AM) – Our telephone service provider is still working to resolve the issue with callers not hearing ringing on their end for outbound calls; instead, there is silence until the called party answers. We will provide another update as soon as we have more information.

INVESTIGATING (5/5, 4:00PM) – We are currently experiencing issues university-wide with outbound calls ringing signal not being played. Callers will hear silence until the call is answered; however, once the called party answers two way audio is present. We are aware and working with our vendor to resolve the issue as soon as possible.

Posted in System Outages

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