RESOLVED – (NYC – 1 Pace Plaza) Partial Wireless Outage

RESOLVED (12/1, 10:09AM) – The partial issue with wireless connectivity at several NYC campus locations has been resolved. Wireless service has been back to normal since last night at 1 Pace Plaza, 15 Beekman and 182 Broadway.

MONITORING (11/30, 8:05PM) – The equipment reboot was completed before 7:00pm and wireless connectivity appears to be back to normal in the affected locations. End-users are reporting successful connections at 1 Pace Plaza, 15 Beekman and 182 Broadway. Our network technicians will continue to monitor systems overnight.

UPDATE (11/30, 6:23PM) – We have received additional reports from end-users at 15 Beekman and 182 Broadway about issues with wireless connectivity. Our network technicians have been working with our support vendor to resolve the issue as soon as possible. They have recommended a full reboot of the network equipment to restore service to all areas. The reboot will take place between 6:30-7:00pm and will result in a temporary service disruption (15-20 minutes) to wireless connectivity on the NYC campus. Wired internet will not be affected. We will provide another update once that step is completed and wireless connectivity is reassessed.

INVESTIGATING (11/30, 3:25PM) – We are currently experiencing an issue affecting wireless connectivity at 1 Pace Plaza, floors 4-6 on the NYC campus.  Our technicians are aware and investigating the cause.  We will provide another update as soon as we have more information.

Posted in System Outages

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