RESOLVED – Brightspace/Classes LMS Intermittent Email Address Issue

RESOLVED (9/9, 5:10PM) – For the past several days, the Academic Technology team has been monitoring the intermittent issue for any new occurrences of email addresses not displaying in their course class list. All email accounts have been showing normally with no issues. Therefore, we will mark this issue resolved. If there’s any questions, please contact Academic Technology at acadtech@pace.edu.

UPDATE (9/5, 2:35PM) – The Academic Technology team is still working closely with our vendor, D2L, to identify the cause of the intermittent issue with certain email addresses not displaying in their course class list. At this time, all email accounts are showing normally, but the team is continuing to monitor the system in case of new occurrences. We will keep this issue open temporarily. If there’s any questions, please contact Academic Technology at acadtech@pace.edu.

INVESTIGATING (9/4, 12:53PM) – Brightspace/Classes LMS (https://classes.pace.edu) is experiencing an intermittent issue that is affecting the email addresses of a small percentage of faculty, staff, and students, causing the email accounts to disappear from the system. Our team is actively investigating and applying fixes as needed, while working closely with our vendor, D2L, to implement a permanent solution. Please be aware that some emails and announcements sent via Brightspace/Classes LMS may not reach all recipients. We will provide an update as soon as more information is available.