Category: System Outages

RESOLVED (2/4, 9:40AM) – Our vendor reported this issue was resolved on Saturday as of 11am. ITS technicians performed additional testing over the weekend and this morning and have confirmed this issue has been resolved.

INVESTIGATING (2/1, 10:30AM) – We are currently experiencing an issue with inbound phone calls from external callers, which is affecting 140 William Street on the NYC campus. We are aware and working with our vendor to resolve the issue as soon as possible. Thank you for your patience and cooperation.

RESOLVED (1/30, 2:15PM) – The issue affecting inbound external telephone calls on the Law School campus, including both the Offices of Student Assistance and Financial Aid has been resolved. Thank you for your patience and cooperation.

INVESTIGATING (1/30, 11:47AM) – There is currently an issue affecting inbound external telephone calls on the Law School campus, including both the Offices of Student Assistance and Financial Aid. ITS technicians are working with our service provider towards a resolution. Internal 5-digit calling and outbound calls are not affected. Thank you for your patience and cooperation.

RESOLVED (1/30, 9:45AM) – Certain users are receiving a 503 error message when accessing links within their email messages. This issue is stemming from a performance degradation affecting the Microsoft ATP service, which monitors all incoming links embedded in emails. ITS technicians are aware and working with Microsoft towards a resolution. Thank you for your patience and cooperation.

INVESTIGATING (1/29, 1:30PM) – The issue which affected some users receiving a 503 error message when accessing links within their email messages has been resolved. Thank you for your patience and cooperation.

RESOLVED (1/26, 1:00AM) – Network/Internet (Wired/Wireless) access and telephone service at 163 William Street was restored by Verizon as of 1:00am.  The outage was caused by an issue affecting Verizon’s network, but all services are operating normally again. Thank you for your patience and cooperation.

INVESTIGATING (1/25, 5:00PM) – There is currently no Internet service (Wired/Wireless) and telephones at 163 William Street on the NYC campus.  ITS technicians are working with our vendor, Verizon, towards a resolution.  Thank you for your patience and cooperation.

RESOLVED (1/24, 11:30AM) – The issue with inbound phone calls from external callers, which was affecting 140 William Street on the NYC campus has been resolved . Thank you for your patience and cooperation.

INVESTIGATING (1/22, 5:00PM) – We are currently experiencing an issue with inbound phone calls from external callers, which is affecting 140 William Street on the NYC campus. We are aware and working with our vendor to resolve the issue as soon as possible. Thank you for your patience and cooperation.