Blog Archives

RESOLVED – Chrome River Access Issue

RESOLVED (6/13, 2:10PM) – The issue affecting access to the Chrome River application has been resolved. Thank you for your patience and cooperation.


INVESTIGATING (6/13, 12:30PM) –  There is an issue affecting access to the Chrome River application.  Chrome River is investigating the cause and working to get it resolved as quickly as possible.

Posted in System Outages

RESOLVED – Networking Issue Affecting Various Systems

RESOLVED (5/23, 12:20PM) –  There was an unplanned network outage this morning affecting various Pace systems.  The network issue has been resolved and systems are reconnecting, but there may still be some residual delays with certain services coming back online.  We will closely monitor all systems to ensure there are no remaining outages.  If you are still experiencing any issues with specific systems or services, please contact the Help Desk to report it. Thank you for your patience and cooperation.


INVESTIGATING (5/23, 9:45AM) – We are currently experiencing an unplanned Network outage on all campuses.  We are aware and actively working on a resolution.  Thank you for your patience and cooperation.

Posted in System Outages

RESOLVED – (NYC – 140 William St.) Inbound Calls Issue

RESOLVED (5/23, 5:30PM) – The issue with inbound phone calls from external callers for 140 William Street on the NYC campus has been resolved.  Thank you for your patience and cooperation.


MONITORING (5/23, 12:30PM) – The issue with inbound phone calls from external callers, which is affecting 140 William Street on the NYC campus has been resolved by the vendor and calls are connecting normally.  We have completed several test calls this morning successfully and will continue to monitor the system.


INVESTIGATING (5/22, 5:00PM) – We are currently experiencing an issue with inbound phone calls from external callers, which is affecting 140 William Street on the NYC campus. We are aware and working with our vendor to resolve the issue as soon as possible.  Please note that inbound calls from within Pace campuses and outgoing calls from 140 William Street are not affected.  Thank you for your patience and cooperation.

Posted in System Outages

RESOLVED – Adobe Sign Service Issue

RESOLVED (5/22, 12:30PM) – The issue affecting Adobe Sign services has been resolved. Thank you for your patience and cooperation.


INVESTIGATING (5/22, 10:20AM) – We are currently experiencing an issue which is preventing Pace University members from connecting to Adobe Sign. We are aware and working to resolve the issue as soon as possible. Thank you for your patience and cooperation.

Posted in System Outages

RESOLVED – E-Procurement System Issue

RESOLVED (5/22, 2:20PM) – The intermittent system access and performance issue affecting the E-Procurement system has been resolved and all services are operating normally. Thank you for your patience and cooperation.


UPDATE (5/22, 9:30AM) – Access to the E-Procurement system appears to have been restored and performance is currently stable.  Our vendor, Jaggaer, is still investigating the cause of the issue and we will provide another update once it’s available.


INVESTIGATING (5/21, 3:13PM) – We are currently experiencing an intermittent system access and performance issue affecting the E-Procurement system.  Our vendor, Jaggaer, is investigating the cause and working to get it resolved as soon as possible. Thank you for your patience and cooperation.

Posted in System Outages

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