RESOLVED – External Inbound Calls Issue

RESOLVED (2/28, 4:50PM) – The issue affecting external inbound calls to Pace University telephone numbers has been resolved. Thank you for your patience and cooperation.


MONITORING (2/28, 9:45AM) – The issue affecting external inbound calls to Pace University telephone numbers has been resolved by the vendor and calls are connecting normally, including calls to the 140 William Street building location. We have completed several test calls between last night and this morning successfully and will continue to monitor the system and provide a final update soon.


UPDATE (2/27, 4:45PM) – The issue affecting external inbound calls to Pace University telephone numbers is due to a Verizon Wireless outage.  Calls from other cell phone carriers are connecting normally.  Please note that Verizon Wireless customers who have WiFi calling enabled on their devices can use this feature while on a wireless network to make calls to university telephone numbers.  Also, the 140 William Street building location is still not receiving any external inbound calls from any carrier, so we are still investigating the cause at that location.  We’ll provide another update as soon as it becomes available.


UPDATE (2/27, 12:10PM) – While we work to resolve the issue, we ask all external callers to use (914) 773-3200.  A Pace University telephone operator will then transfer your call to the appropriate department.


INVESTIGATING (2/27, 11:30AM) – We are currently experiencing an issue with inbound phone calls from external callers, which is affecting all campuses. We are aware and working with our vendor to resolve the issue as soon as possible. Thank you for your patience and cooperation.

Posted in System Outages

Report an Issue

Create a Help Desk ticket by logging into help.pace.edu

Subscribe to Updates

Get email notifications about scheduled maintenance, system outages, and other announcements from ITS!

Learn how to subscribe to ITNotices-L.

Note: By subscribing to receive email notifications from ITNotices-L, you are also agreeing to be included in the Pace ITS text communication channel (SMS code: 91841) and may receive text messages from us during more severe system outages when additional outreach is needed. Messages and data rates may apply.