RESOLVED – Zoom Outlook Plugin Update Crashing MS Outlook Email Client

Posted on Posted in System Outages

RESOLVED (3/31, 9:15AM) – Zoom has released Outlook plugin update (v. 5.6.1.61) for Windows, which has resolved the issue that caused MS Outlook to crash. Affected end-users should update to the latest Zoom Outlook Plugin at https://pace.zoom.us/download. If you are still experiencing any issues, please reach out to the ITS Help Desk via the website: https://help.pace.edu, email: pacehelpdesk@pace.edu, or call: 914-773-3333.

UPDATE (3/26, 11:30AM) – We are continuing to engage with Zoom support technicians regarding this issue. In the meantime, we recommend that you do not install the latest Zoom plugin update (v. 5.6.0.42). If you already installed the latest update and it is causing your MS Outlook to crash, the best course of action is to uninstall the Zoom Outlook plugin until a more permanent solution is found. If you need assistance uninstalling the plugin, please reach out to the ITS Help Desk via the website: https://help.pace.edu, email: pacehelpdesk@pace.edu, or call: 914-773-3333. We will provide another update as soon as we have more information to share.

INVESTIGATING (3/25, 12:40PM) – Some users are currently experiencing an issue with their MS Outlook program crashing after installing the latest Zoom plugin for MS Outlook update (v. 5.6.0.42). We are checking with Zoom support on a resolution, but in the meantime, we recommend that you do not install any Zoom plugin updates. If you already installed the latest update and it is causing your MS Outlook to crash, please reach out to the ITS Help Desk for further assistance. You can submit a ticket via https://help.pace.edu, or send an email to pacehelpdesk@pace.edu, or call 914-773-3333. We will provide another update as soon as we have more information to share.