RESOLVED – Classes LMS Access/Slowness Issue

Posted on Posted in System Outages

RESOLVED (9/27, 4:30PM) – The Classes LMS issues related to access and slowness have been resolved. System performance is back to normal.

MONITORING (9/27, 1:30PM) – The Classes LMS issues related to access and slowness appear to have been corrected and performance is back to normal. Our vendor, D2L, has confirmed that the performance issues were stemming from a service disruption within Amazon Web Services (AWS), which are used by D2L for backend database storage. D2L technicians worked through this issue with AWS and services are again showing as stable. We will continue to monitor Classes LMS.

INVESTIGATING (9/27, 10:35AM) – Some users are experiencing delays with logging into Classes. The vendor, D2L, is aware and investigating a system performance issue which may also be causing slowness.  We will provide another update as soon as we have more information.