RESOLVED –  (PLV, WP, VAL) Partial Power Outage Affecting Network and IT Systems

RESOLVED (9/6, 4:00PM) – We have been monitoring systems since power was restored this morning. Services and connectivity have been back online and performing normally, although a few areas required subsequent assistance getting reconnected. As of now, this issue is considered resolved. However, if you are still experiencing any connectivity issues, please contact the ITS Help Desk at 914-773-3333, or at pacehelpdesk@pace.edu, so we can investigate further.

MONITORING (9/6, 10:50AM) – We experienced a partial power outage this morning in a section of Willcox Hall on the Pleasantville campus, which resulted in key networking equipment going offline. As a result, the Pleasantville, White Plains, and Valhalla campuses experienced loss of network connectivity, administrative telephone service, delayed email delivery for some, and access to other Pace IT systems. Off-campus access to systems was not affected. As of 9:30AM, power was restored to the affected area in Willcox Hall and main services and systems have come back online, with the exception of some local, residual systems, which are currently being returned to normal. We will continue to monitor all systems.

INVESTIGATING (9/6, 9:30AM) –  We are currently experiencing a partial power outage on the Pleasantville campus, which is affecting network connectivity, administrative telephone service, and other Pace IT systems on the Pleasantville, White Plains, and Valhalla campuses.  Access to systems from off-campus is not affected. Technicians are investigating and we will provide another update as soon as we have more information.

Posted in System Outages

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