RESOLVED (8/30, 12:15PM) – The issue with email monitors not sending email notifications on ticket creations has been resolved. The fix that was implemented by TeamDynamix yesterday at 2:33pm has fully addressed the underlying cause, which generated the temporary issue after their weekend maintenance release.
MONITORING (8/29, 3:00PM) – As of 2:33pm, TeamDynamix has implemented a fix to the email monitor issue. Tickets created via help desk email accounts are once again generating an email notification, which is sent back to the requestor. We will continue to monitor the system for now.
INVESTIGATING (8/29, 11:50AM) – TeamDynamix is currently investigating an email monitor issue preventing email notifications from sending on ticket creations when using the help desk application (https://helpdesk.pace.edu). Tickets are being created, but the requestor is currently not getting an email acknowledgement. We will provide another update as soon as one is available.