RESOLVED – (PLV/LAW) Partial Wireless Connectivity Issue

RESOLVED (9/15, 9:45PM) – The issue from Monday afternoon, which affected wireless connectivity on the Pleasantville and Law School campuses, has been resolved. Based on guidance from Cisco Support, network technicians completed an equipment software update in the affected areas and continued to monitor all systems. They have confirmed that the change was successful and end-users have been connecting to the wireless network without any issues.


MONITORING (9/12, 9:25PM) – Network technicians have implemented a workaround for the software bug issue and all affected areas on both the Pleasantville and White Plains Law School campuses have returned to normal wireless connectivity. We will continue to monitor all systems and will provide another update tomorrow morning.


IDENTIFIED (9/12, 7:20PM) – Network technicians have isolated the issue to a software bug in the Cisco equipment and have taken corrective action. Based on preliminary testing, they have been able to stabilize the wireless connection on the Law School campus and are working to confirm stable connectivity on the Pleasantville campus. We will provide another update as soon as we have more information.


UPDATE (9/12, 5:30PM) – Our network technicians are working with Cisco support and have identified an issue with some of the equipment which is affecting user authentication. They are working to resolve the issue as soon as possible. We will provide another update as soon as we have more information.


INVESTIGATING (9/12, 4:20PM) – Some users are reporting a possible issue affecting wireless connectivity on the Pleasantville and Law School campuses. The issue may only be affecting certain locations at this time and wired internet appears to be working normally. Our technicians are aware and investigating the cause. We will provide another update as soon as we have more information.

Posted in System Outages

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