RESOLVED – (NYC – 180 Broadway, 33 Beekman) Wireless Connectivity Issue

RESOLVED (1/10, 10:00AM) – As mentioned in last week’s update, network technicians completed additional work on the New York City campus to rectify the partial wireless connectivity issue impacting 33 Beekman and 182 Broadway. Over the next several days, they continued to monitor the system are have now confirmed that the issue has been resolved. All areas are connecting to wireless successfully. We will continue to monitor all systems and thank you for your continued patience during this time.

Thank you,
ITS Help Desk


UPDATE (1/3, 5:10 PM) – In order to help resolve the partial connectivity issue impacting certain locations, network technicians will be performing additional work on the New York City campus on Wednesday morning, January 4th, between 8:00am and 9:00am. While we do not expect any service interruption, there is a potential for brief or intermittent unavailability of wireless connectivity during this time. We will provide another update after the work is performed.


UPDATE (12/20, 7:30PM) – In order to minimize any further impact to students during this critical time, the additional work to address the wireless connectivity issue is scheduled to be performed when we return to campus after the break. In the interim, affected residents at 33 Beekman should try to use a wired connection, if possible. For those who are able to connect to a wall jack and who need an Ethernet cable, they can pick one up at the NYC Tech Zone at 1 Pace Plaza, room W202. Visit www.pace.edu/crclabs for hours of operation and contact info. Also, students can try connecting to wireless in another location where service is available, at 1 Pace Plaza in the Tech Zone or Birnbaum Library. We do apologize for the inconvenience.


UPDATE (12/15, 12:35PM) – The Networking team is continuing to work with the vendor on interim solutions to the wireless connectivity issue at 33 Beekman. Wireless service has been restored on most floors, but a few areas are still experiencing intermittent or unavailable service. For anyone still affected, please contact the ITS Help Desk at 914-773-3333, or via pacehelpdesk@pace.edu, and provide a specific location (e.g. room number). We will provide another update as soon as we have more information.


UPDATE (12/13, 8:20AM) – Service has been restored to the majority of the locations at 33 Beekman that were affected by the issue. Technicians are still working on restoring remaining locations. 180 Broadway has been brought back online and wireless service has been stable. The cause of the issue has been determined to be software-related. We will provide another update as soon as we have more information.


INVESTIGATING (12/12, 7:30PM) – We are currently experiencing an issue affecting wireless connectivity at the 180 Broadway and 33 Beekman St buildings on the New York City campus. Our technicians are aware and working with the vendor to troubleshoot and resolve the cause. In the meantime, end-users at these two locations may experience intermittent or unavailable wireless connectivity. We will provide another update as soon as we have more information.

Posted in System Outages

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