RESOLVED – Issue Impacting Approvals in E-Procurement

RESOLVED (4/10, 3:45PM) – The issue with document approvals in E-Procurement has been fully resolved. The vendor also corrected a remaining issue with recent documents not appearing in the approvals folder. The system is now operating normally.

UPDATE (4/6, 12:15PM) – The issue with document approvals in E-Procurement was fixed as of last night for all documents submitted after 8:00PM. However, any documents that were submitted yesterday, while this issue was occurring, are still not appearing in the approval folders. The vendor is currently working on a fix to resurface these documents and will notify us once this work is completed. We will provide another update as soon as we have more information.

IDENTIFIED (4/5, 4:52PM) – Our E-Procurement vendor, Jaggaer, has identified an issue with Document Approvals, including Requisitions, Purchase Orders, Invoices and Contracts where new documents are not appearing in the approval folders of approvers. They have devised a fix that will be deployed in production after 8pm EST tonight.

Posted in System Outages

Report an Issue

Create a Help Desk ticket by logging into

Subscribe to Updates

Get email notifications about scheduled maintenance, system outages, and other announcements from ITS!

Learn how to subscribe to ITNotices-L.

Note: By subscribing to receive email notifications from ITNotices-L, you are also agreeing to be included in the Pace ITS text communication channel (SMS code: 91841) and may receive text messages from us during more severe system outages when additional outreach is needed. Messages and data rates may apply.