RESOLVED (6/23, 3:00PM) – The email notification issue related to requestor not receiving an email acknowledgment or updates on ticket creation via the Help Desk application (https://helpdesk.pace.edu) has been resolved.
MONITORING (6/21, 10:00AM) – The issue affecting email notifications not being sent via the Help Desk application (https://helpdesk.pace.edu) has been rectified and all services are back online. Tickets are once again generating an email notification, which is sent back to the requestor. We will continue to monitor the system for now.
INVESTIGATING (6/20 1:00PM) – TeamDynamix is currently investigating an issue where email notifications are not being sent via the Help Desk application (https://helpdesk.pace.edu). Tickets are being created, but the requestor is currently not getting an email acknowledgment or updates. We will provide another update as soon as one is available.
