Category: System Outages

RESOLVED (7/23, 10:40AM) – The power outage at 1 Pace Plaza has been resolved and network/Internet connectivity is coming back online.  If you’re still experiencing an issue with your network/Internet connectivity, please contact the ITS Help Desk at 914-773-3333.

INVESTIGATING (7/23, 10:10AM) – We are currently experiencing a network/Internet outage on the NYC campus, which is affecting certain buildings.  The cause appears to be a partial power outage at 1 Pace Plaza.  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

RESOLVED (7/23, 10:50AM) – The E-Procurement issue with purchase orders sitting in pending status has been resolved.  All pending purchase orders have now moved through the workflow.

UPDATE (7/23, 9:38AM) – The Finance Information Systems (FIS) team is continuing to work with Information Technology Services (ITS) technicians on the E-Procurement issue with orders sitting in pending status. We will provide another update as soon as we have one.

INVESTIGATING (7/22, 4:55PM) – We are currently experiencing an issue with E-Procurement, which is causing orders to sit in a “Pending” status.  We are aware and working to resolve the issue as soon as possible.

RESOLVED (6/23, 1:00PM) –  The issue affecting inbound phone calls from external callers to a group of numbers on the White Plains campus has been resolved.

INVESTIGATING (6/22, 4:00PM) – We are currently experiencing an issue with inbound phone calls from external callers to a group of numbers on the White Plains campus. Internal 5-digit dialing and outbound calls are working at this time. We are aware and working with our vendor to resolve the issue as soon as possible.

RESOLVED (6/15, 6:00PM) – The issue affecting inbound phone calls from external callers to a group of numbers on the White Plains campus has been resolved.

UPDATE (6/15, 10:45AM) – ITS technicians are continuing to troubleshoot the issue affecting inbound phone calls from external callers to a group of numbers on the White Plains campus with the vendor. We will provide another update as soon as we have more information.

INVESTIGATING (6/14, 9:40AM) – We are currently experiencing an issue with inbound phone calls from external callers to a group of numbers on the White Plains campus. Internal 5-digit dialing and outbound calls are working at this time. We are aware and working with our vendor to resolve the issue as soon as possible.

RESOLVED (6/8, 5:00PM) – The Power Outage issue affecting network and phone services intermittently at 163 William Street and 33 Beekman Street on the NYC campus has been resolved.

UPDATE (6/8, 11:35AM) –  The Facilities department is still working on the power issue.  A temporary solution has been put in place and network connectivity and phone services have been stable at 163 William Street and 33 Beekman Street on the NYC campus.  We will provide another update as soon as we have more information.

INVESTIGATING (6/7, 2:45PM) – We are currently experiencing a power outage issue, which is affecting network and phone services intermittently at 163 William St and 33 Beekman Street on the NYC campus.  We will provide another update as soon as we have more information.