Category: System Outages

RESOLVED (10/5, 3:45PM) – Mozilla has released update 81.0.1 for the Firefox browser, which has resolved the issue of courses not displaying in Blackboard Learn (https://blackboard.pace.edu) for users of this particular browser.  Affected end-users with Firefox version 81 should update to version 81.0.1.  For more details, please review the release notes at: https://www.mozilla.org/en-US/firefox/81.0.1/releasenotes/.

MONITORING (9/29, 1:15PM) – Blackboard technicians have concluded that the course access issue is affecting Mozilla Firefox end-users who updated to version 81.  Their current workaround is for users to try a different version of Firefox to confirm whether the issue is still present, or try a different browser, such as Chrome or Safari.  Affected users can also try scrolling down past the list of courses to see if they reappear, since this has been reported to work for others.  To check whether you have a supported browser version, please refer to the following links.

Blackboard Help:

• Instructors: Browser Support Page / Browser Checker Page
• Students: Browser Support Page / Browser Checker Page

End-users can also access their courses via the Blackboard mobile apps.

UPDATE (9/28, 4:20PM) – Blackboard technicians are continuing to investigate and resolve the issue affecting access to courses for random users. In addition to trying different browsers, affected users can also try scrolling down past the list of courses to see if they reappear. Other users are reporting that doing this worked for them. We will provide another update as soon as we have more information.

INVESTIGATING (9/28, 1:45PM) – Some users are reporting that they cannot see their list of courses in Blackboard Learn (https://blackboard.pace.edu).  The issue may be affecting specific browsers, such as Firefox or Chrome.  Blackboard technicians are investigating and working to resolve the issue as quickly as possible.  In the meantime, we recommend that users try different browsers.  We will provide another update as soon as we have more information.

RESOLVED (9/9, 5:30PM) – The issue affecting Network/Internet connectivity and telephone service on the Valhalla campus has been resolved and all systems are operating normally.

INVESTIGATING (9/9, 3:30PM) – We are currently experiencing a partial network/Internet and telephone outage on the Valhalla campus.  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

RESOLVED (9/9, 11:30AM) – The issue affecting performance for Banner and related applications has been resolved and the system is operating normally.  Anyone who was already logged in may need to log out and then log back in.  If you’re still experiencing issues, please contact the ITS Help Desk at (914) 773-3333.

INVESTIGATING (9/9, 10:45AM) – We are currently experiencing an intermittent issue affecting performance for Banner and related applications.  Our technicians are aware and working to resolve this as soon as possible.  We will provide another update as soon as we have more information.

RESOLVED (8/27, 12:05PM) – The issue preventing Kaltura videos from playing within Blackboard, Classes, or Mediaspace has been resolved.  Videos have been playing normally, but we will continue to monitor the system.

INVESTIGATING (8/27, 10:45AM) – Kaltura is currently experiencing technical difficulties, which are preventing videos from playing within Blackboard, Classes, or Mediaspace.  Their engineers are working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

RESOLVED (8/25, 1:25PM) – Blackboard Learn (https://blackboard.pace.edu) support technicians have completed all necessary fixes and restored full access to Blackboard.  They confirmed that the system is operating normally, but some users may need to clear their browser cache in order to access Blackboard properly.  Please review the steps to clear your browser’s cache.  If you still experience any issues, please contact the ITS Help Desk at (914) 773-3333 or at pacehelpdesk@pace.edu.

UPDATE (8/25, 11:20AM) – Yesterday’s issue with access to Blackboard Learn (https://blackboard.pace.edu) appears to have been caused by an equipment failure affecting Blackboard’s servers.  Their technicians have been working since yesterday afternoon to replace equipment and restore access to Blackboard content.  Access was restored as of yesterday evening and the system is currently back online.  We are waiting on a final update from Blackboard support staff and continue to monitor the system on our end.  We will provide another update as soon as we have more information.

UPDATE (8/24, 2:30PM) – Blackboard Learn is reporting that there are intermittent issues affecting multiple schools.  As of now, users may be able to log in, but may experience slow performance.  We will provide another update as soon as we have more information.

INVESTIGATING (8/24, 1:40PM) – We are currently experiencing an issue accessing Blackboard Learn (https://blackboard.pace.edu).  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.