Category: System Outages

RESOLVED (1/24, 11:30AM) – The issue with inbound phone calls from external callers, which was affecting 140 William Street on the NYC campus has been resolved . Thank you for your patience and cooperation.

INVESTIGATING (1/22, 5:00PM) – We are currently experiencing an issue with inbound phone calls from external callers, which is affecting 140 William Street on the NYC campus. We are aware and working with our vendor to resolve the issue as soon as possible. Thank you for your patience and cooperation.

RESOLVED (1/15, 10:40AM) – The issue affecting access to the Web Help Desk (help.pace.edu) has been resolved and all services are operating normally. Thank you for your patience and cooperation.

INVESTIGATING (1/15, 10:10AM) – There is an issue affecting access to the Web Help Desk (help.pace.edu). We are aware and working to resolve it as soon as possible. Thank you for your patience and cooperation.

RESOLVED (1/15, 10:10AM) – The issue affecting access to the Web Help Desk (help.pace.edu) has been resolved and all services are operating normally.  Thank you for your patience and cooperation.

INVESTIGATING (1/15, 10:40AM) – There is an issue affecting access to the Web Help Desk (help.pace.edu).  We are aware and working to resolve it as soon as possible.  Thank you for your patience and cooperation.

RESOLVED (1/08, 5:50PM) – The recent issue affecting the Help Desk Phone System has been resolved. Thank you for your patience and cooperation.

INVESTIGATING (1/08, 4:40PM) – The Help Desk phones are currently down.  We are working to resolve the issue as soon as possible, and apologize for the inconvenience.  Thank you for your patience and cooperation.