Category: System Outages

RESOLVED (7/17, 12:00PM) – The issue affecting the Pharos UniPrint printing system has been resolved.  Please note that the Pharos printers may need to be restarted in order to receive the necessary update.

INVESTIGATING (7/17, 10:00AM) – We are currently experiencing an issue affecting the Pharos UniPrint printing system.  The Uniprint server is not accessible and therefore jobs being sent cannot be printed.  As soon as our vendor restores connectivity, printing will be accessible again.

RESOLVED (6/27, 12:00PM) – The partial wireless connectivity issue on the NYC campus has been resolved. PACE-WIFI and PACE-GUEST service is back to normal at the affected locations, including 1 Pace Plaza (floors 4, 5, 6, and 18), 33 Beekman, 163 William and 140 William.

MONITORING – (NYC Campus) Partial Wireless Connectivity Issue
MONITORING (6/27, 10:35AM) – Network technicians have identified the cause and resolved the partial wireless connectivity on the NYC campus. Service has been restored at all affected locations. We will continue to monitor the system for now.

INVESTIGATING – (NYC Campus) Partial Wireless Connectivity Issue
INVESTIGATING (6/27, 10:15AM) – We are currently experiencing a partial wireless connectivity issue, which is affecting certain building locations on the NYC campus. 1 Pace Plaza (floors 4, 5, 6, and 18), as well as 33 Beekman and parts of 163 William and 140 William, are currently experiencing wireless connectivity interruptions for PACE-WIFI and PACE-GUEST networks. Our network technicians are investigating. Wired internet is not affected. We will provide another update as soon as we have more information.

RESOLVED (6/27, 11:20AM) – Our internet service provider, Verizon, has resolved the issue which caused the intermittent network/Internet and telephone interruptions yesterday. They monitored the circuits overnight with no further incidents and network connectivity between the New York City and Pleasantville campuses is back to normal.

INVESTIGATING (6/26, 1:40PM) – We are currently experiencing intermittent network/Internet and telephone interruptions. Our technicians are investigating and working with the service provider to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.

RESOLVED (6/23, 3:00PM) – The email notification issue related to requestor not receiving an email acknowledgment or updates on ticket creation via the Help Desk application (https://helpdesk.pace.edu) has been resolved.

MONITORING (6/21, 10:00AM) – The issue affecting email notifications not being sent via the Help Desk application (https://helpdesk.pace.edu) has been rectified and all services are back online. Tickets are once again generating an email notification, which is sent back to the requestor. We will continue to monitor the system for now.

INVESTIGATING (6/20 1:00PM) – TeamDynamix is currently investigating an issue where email notifications are not being sent via the Help Desk application (https://helpdesk.pace.edu). Tickets are being created, but the requestor is currently not getting an email acknowledgment or updates. We will provide another update as soon as one is available.

RESOLVED (6/16, 2:20PM) – The issue with the Skype for Business application, which was limiting functionality for end-users on the New York City campus, has been resolved. The application is back online and operating normally.

INVESTIGATING (6/16, 10:45AM) – We are currently experiencing an issue with the Skype for Business application, which is limiting functionality for end-users on the New York City campus. We are aware and working to resolve it as quickly as possible. We will provide another update as soon as we have more information.