Category: System Outages

RESOLVED (11/2, 12:45PM) – The issue affecting the Qwickly Attendance Tool in the D2L Pulse app has been resolved.

INVESTIGATING (10/30, 11:30AM) – The Qwickly Attendance Tool in the D2L Pulse app is currently experiencing technical difficulties. We have opened a support ticket with D2L and will work to resolve the issue. The vendor is aware and working to resolve it as quickly as possible. We will provide another update as soon as we have more information.

RESOLVED (8/28, 10:00AM) – The performance issue affecting the E-Procurement system has been resolved and all services are operating normally.

INVESTIGATING (8/28, 9:35AM) – We are currently experiencing a performance issue with E-Procurement. Our vendor, Jaggaer, is aware and working to resolve this issue as soon as possible. We will provide another update as soon as we have more information.

RESOLVED (8/24, 1:30PM) – The sporadic internet (wired/wireless) connectivity issue at 161 William Street on the NYC campus has been resolved.

INVESTIGATING (8/24, 9:40AM) – We are currently experiencing sporadic internet (wired/wireless) connectivity at 161 William Street on the NYC campus.  Our technicians are investigating and working towards a resolution.  We will provide another update as soon as we have more information.

RESOLVED (8/21, 6:45PM) – Duo Mobile has confirmed that they fully resolved the widespread issue from earlier today, which affected multiple Pace applications that use Duo MFA for sign-on. All protected Pace systems have been accessible since early this afternoon with no further issues.

MONITORING (8/21, 1:20PM) – The widespread issue with Duo Mobile, which affected multiple Pace applications that use Duo MFA sign-on, appears to be resolved. Duo MFA is again working for the Pace Portal and other protected systems. We will continue to monitor all updates from the vendor regarding this issue and will post a final resolution once confirmed by Duo Mobile.

UPDATE (8/21, 11:55AM) – Duo Mobile technicians are actively working towards a resolution for the widespread issue with Duo MFA sign-on, which is impacting many of their customers. We will provide another update as soon as we have more information.

INVESTIGATING (8/21, 9:45AM) – We are currently experiencing a temporary outage with Duo Mobile, which is affecting multiple Pace applications that use Duo MFA, including MyPace Portal and others. Our technicians are working with the vendor to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.

RESOLVED (7/17, 12:00PM) – The issue affecting the Pharos UniPrint printing system has been resolved.  Please note that the Pharos printers may need to be restarted in order to receive the necessary update.

INVESTIGATING (7/17, 10:00AM) – We are currently experiencing an issue affecting the Pharos UniPrint printing system.  The Uniprint server is not accessible and therefore jobs being sent cannot be printed.  As soon as our vendor restores connectivity, printing will be accessible again.