Category: System Outages

RESOLVED (2/23, 5:10PM) – Verizon has resolved the local network issue from yesterday afternoon which affected a number of Pace systems housed on the NYC campus. All systems and services are back online and performing normally.

INVESTIGATING (2/22, 2:00PM) – We are experiencing a local issue with the Verizon network on the NYC campus, which affected a number of Pace systems housed on that campus. Most systems have come back online, but there are still some residual systems being rebooted. This is only affecting users connecting to certain systems on the NYC campus. Other campuses are not affected. We will provide another update as soon as we have more information.

RESOLVED (2/14, 9:20AM) – The issue affecting access to Qwickly Attendance in the Classes LMS has been resolved. The tool has been back online since earlier this morning and is working normally. The vendor will continue to monitor the service.

UPDATE (2/13, 1:35PM) – The Qwickly Attendance tool has been taken into extended maintenance mode and is currently offline. The vendor expects that the tool will be offline for the rest of the day, while their technicians troubleshoot and resolve a current database issue. We will provide additional updates as they become available.

INVESTIGATING (2/13, 10:15AM) – The Qwickly Attendance Tool in the Classes LMS is currently experiencing technical difficulties. It is only working intermittently and some end-users may receive an error while attempting to use it. The vendor is aware and working to resolve it as quickly as possible. We recommend not using the tool until the issue is completely resolved. We will provide another update as soon as we have more information.

RESOLVED (1/6, 5:25PM) – The partial power outage which impacted the Pleasantville campus earlier today has been resolved. Power was fully restored by late morning and all IT systems have remained accessible.

INVESTIGATING (1/6, 9:15AM) – We are currently experiencing a partial power outage on the Pleasantville campus, which may be affecting access to some IT systems. Facilities is investigating the cause and working to restore power as soon as possible. We will provide another update as soon as we have more information.

RESOLVED (1/10, 10:00AM) – As mentioned in last week’s update, network technicians completed additional work on the New York City campus to rectify the partial wireless connectivity issue impacting 33 Beekman and 182 Broadway. Over the next several days, they continued to monitor the system are have now confirmed that the issue has been resolved. All areas are connecting to wireless successfully. We will continue to monitor all systems and thank you for your continued patience during this time.

Thank you,
ITS Help Desk

UPDATE (1/3, 5:10 PM) – In order to help resolve the partial connectivity issue impacting certain locations, network technicians will be performing additional work on the New York City campus on Wednesday morning, January 4th, between 8:00am and 9:00am. While we do not expect any service interruption, there is a potential for brief or intermittent unavailability of wireless connectivity during this time. We will provide another update after the work is performed.

UPDATE (12/20, 7:30PM) – In order to minimize any further impact to students during this critical time, the additional work to address the wireless connectivity issue is scheduled to be performed when we return to campus after the break. In the interim, affected residents at 33 Beekman should try to use a wired connection, if possible. For those who are able to connect to a wall jack and who need an Ethernet cable, they can pick one up at the NYC Tech Zone at 1 Pace Plaza, room W202. Visit www.pace.edu/crclabs for hours of operation and contact info. Also, students can try connecting to wireless in another location where service is available, at 1 Pace Plaza in the Tech Zone or Birnbaum Library. We do apologize for the inconvenience.

UPDATE (12/15, 12:35PM) – The Networking team is continuing to work with the vendor on interim solutions to the wireless connectivity issue at 33 Beekman. Wireless service has been restored on most floors, but a few areas are still experiencing intermittent or unavailable service. For anyone still affected, please contact the ITS Help Desk at 914-773-3333, or via pacehelpdesk@pace.edu, and provide a specific location (e.g. room number). We will provide another update as soon as we have more information.

UPDATE (12/13, 8:20AM) – Service has been restored to the majority of the locations at 33 Beekman that were affected by the issue. Technicians are still working on restoring remaining locations. 180 Broadway has been brought back online and wireless service has been stable. The cause of the issue has been determined to be software-related. We will provide another update as soon as we have more information.

INVESTIGATING (12/12, 7:30PM) – We are currently experiencing an issue affecting wireless connectivity at the 180 Broadway and 33 Beekman St buildings on the New York City campus. Our technicians are aware and working with the vendor to troubleshoot and resolve the cause. In the meantime, end-users at these two locations may experience intermittent or unavailable wireless connectivity. We will provide another update as soon as we have more information.

RESOLVED (12/23, 1:30PM) – The earlier issue affecting access to Banner and related applications has been rectified and all services are back online.