Category: System Outages

RESOLVED (4/11, 9:50AM) – The issue affecting access to E-Procurement has been resolved by the vendor, Jaggaer. The system is operating normally and end-users are able to successfully access it and complete normal tasks within the system.

INVESTIGATING (4/10, 4:55PM) – We are currently experiencing a performance issue with E-Procurement, which is impacting users’ ability to log in to the system. Our vendor, Jaggaer, is aware and working to resolve this issue as soon as possible. We will provide another update as soon as we have more information.

RESOLVED (4/10, 3:45PM) – The issue with document approvals in E-Procurement has been fully resolved. The vendor also corrected a remaining issue with recent documents not appearing in the approvals folder. The system is now operating normally.

UPDATE (4/6, 12:15PM) – The issue with document approvals in E-Procurement was fixed as of last night for all documents submitted after 8:00PM. However, any documents that were submitted yesterday, while this issue was occurring, are still not appearing in the approval folders. The vendor is currently working on a fix to resurface these documents and will notify us once this work is completed. We will provide another update as soon as we have more information.

IDENTIFIED (4/5, 4:52PM) – Our E-Procurement vendor, Jaggaer, has identified an issue with Document Approvals, including Requisitions, Purchase Orders, Invoices and Contracts where new documents are not appearing in the approval folders of approvers. They have devised a fix that will be deployed in production after 8pm EST tonight.

RESOLVED (2/23, 5:10PM) – Verizon has resolved the local network issue from yesterday afternoon which affected a number of Pace systems housed on the NYC campus. All systems and services are back online and performing normally.

INVESTIGATING (2/22, 2:00PM) – We are experiencing a local issue with the Verizon network on the NYC campus, which affected a number of Pace systems housed on that campus. Most systems have come back online, but there are still some residual systems being rebooted. This is only affecting users connecting to certain systems on the NYC campus. Other campuses are not affected. We will provide another update as soon as we have more information.

RESOLVED (2/14, 9:20AM) – The issue affecting access to Qwickly Attendance in the Classes LMS has been resolved. The tool has been back online since earlier this morning and is working normally. The vendor will continue to monitor the service.

UPDATE (2/13, 1:35PM) – The Qwickly Attendance tool has been taken into extended maintenance mode and is currently offline. The vendor expects that the tool will be offline for the rest of the day, while their technicians troubleshoot and resolve a current database issue. We will provide additional updates as they become available.

INVESTIGATING (2/13, 10:15AM) – The Qwickly Attendance Tool in the Classes LMS is currently experiencing technical difficulties. It is only working intermittently and some end-users may receive an error while attempting to use it. The vendor is aware and working to resolve it as quickly as possible. We recommend not using the tool until the issue is completely resolved. We will provide another update as soon as we have more information.

RESOLVED (1/6, 5:25PM) – The partial power outage which impacted the Pleasantville campus earlier today has been resolved. Power was fully restored by late morning and all IT systems have remained accessible.

INVESTIGATING (1/6, 9:15AM) – We are currently experiencing a partial power outage on the Pleasantville campus, which may be affecting access to some IT systems. Facilities is investigating the cause and working to restore power as soon as possible. We will provide another update as soon as we have more information.