Category: Scheduled Maintenance

DETAILS OF WORK – During this time, TeamDynamix will be updating the help desk technician user interface (TDNext) to version 12.0. After the upgrade, technicians will notice a new look and feel, improved navigation with reduced pop-ups, and an improved dashboards system.

SERVICES AFFECTED – The upgrade applies to the TeamDynamix help desk technician (TDNext) user interface only. Users who submit tickets via the front-end client portal (TDClient) at helpdesk.pace.edu will not notice any change after the upgrade. However, any of the TeamDynamix environments (e.g., TDAdmin, TDNext, or TDClient), may be periodically unavailable during the scheduled downtime, while the upgrade is completed.

REASON FOR WORK – TeamDynamix will be performing a necessary upgrade to the TDNext user interface.

DETAILS OF WORK – During this time, all Qwickly products will be unavailable while the vendor performs maintenance.

SERVICES AFFECTED – Qwickly products including Qwickly Attendance, and Qwickly Course Tools.

REASON FOR WORK – The vendor will be performing maintenance.

DETAILS OF WORK – We will be performing maintenance on the NYC campus network. During this time, access to Internet (wired/wireless), and all related network services will be intermittent or unavailable at 163 William Street and 33 Beekman Street on the New York City campus while maintenance work is being performed.

SERVICES AFFECTED – Network/Internet Access (wired/wireless), Remote Desktop Connection.

REASON FOR WORK – This work is necessary to migrate new network equipment.

DETAILS OF WORK – During this time, users may experience intermittent or unavailable services accessing server resources while maintenance is being performed.

SERVICES AFFECTED – Network Services.

REASON FOR WORK – This work is necessary to reboot network equipment.

DETAILS OF WORK – There will be brief disruptions on all University-wide systems as we apply critical system patches. The downtime on each server will be minimal (15 minutes) during this period.

SERVICES AFFECTED – Listserv, Portal, Web File Storage, Personal Web Pages, and applications on Appsrv.  Special Note: Banner and Classes LMS will not be affected.

REASON FOR WORK – Applying security patches to all servers.