Category: System Outages

RESOLVED (10/20, 7:00PM) – Our Learning Management System provider, D2L, has reported that the Amazon Web Services (AWS) issue that affected Brightspace/Classes earlier today has been resolved. End-users can access and navigate the Brightspace/Classes LMS (https://classes.pace.edu) normally.

INVESTIGATING (10/20, 9:15AM) – There is a reported Amazon Web Services (AWS) outage affecting the US-East-1 region. As a result, users may experience slow performance or access issues when connecting to the Brightspace/Classes LMS (https://classes.pace.edu). We will provide another update as soon as we have more information.

RESOLVED (10/20, 1:15PM) – The issue affecting network/internet connectivity at 1 Pace Plaza, floors 4-6, has been resolved. Networking technicians made changes to hardware on Friday, and all connectivity has been normal since then. They will continue to monitor the network.

MONITORING (10/16, 5:00PM) – Networking technicians have applied a workaround for the issue affecting network/internet connectivity at 1 Pace Plaza, floors 4-6. All connectivity is back online, but they will continue to monitor the network to obtain additional confirmation. We will provide another update tomorrow.

INVESTIGATING (10/16, 1:25PM) – We are currently experiencing an issue with network/internet connectivity on floors 4-6 at 1 Pace Plaza. Our technicians are investigating and working towards a resolution. We will provide another update as soon as we have more information.

NOTICE – (10/2: 6:00AM – 9:00AM) – Campus Planning and Facilities will perform final testing of the Pleasantville generator. During this time, power to the entire campus will be intermittently disrupted on several occasions. Each disruption is expected to last less than one minute. To view more updates, please visit the Campus Planning and Facilities Updates webpage.

RESOLVED (9/19, 2:12PM) – The E-Procurement technical team has resolved the performance issue and the application is now fully operational.

INVESTIGATING (9/19, 1:35PM) – The E-Procurement system began experiencing performance issues around 1:06PM EST today, September 19, 2025. Their technical resources team are engaged and working to identify and resolve this issue as quickly as possible. We will provide another update as soon as we have more information.

RESOLVED (9/4, 10:37AM) – The issue with students’ current courses not showing on the Pace Mobile App has been resolved. Students can now see their courses on the Home screen, under Today’s Schedule, or by clicking the View All link, and from their Profile screen by clicking My Courses. Students can download the Pace Mobile App from their device’s app store. For more information, visit www.pace.edu/pacemobile.

UPDATE (9/3, 10:00AM) – The Web/Mobile team is still working to resolve the issue with courses not showing on the Pace Mobile App for registered students. As a reminder, students can access their courses by logging into the Pace Portal (https://portal.pace.edu) and going to the Student Home tab. We will provide another update as soon as we have more information.

INVESTIGATING (9/2, 1:45PM) – Courses are currently not showing on the Pace Mobile App for registered students. We are investigating the issue and working to get it resolved as quickly as possible. In the meantime, students can access their courses by logging into the Pace Portal (https://portal.pace.edu) and going to the Student Home tab. We will provide another update as soon as we have more information.