Category: System Outages

RESOLVED (8/25, 11:40AM) – Yesterday’s issue with our network/Internet service provider, which affected connectivity and email delivery has been resolved.  We will continue to monitor systems, however, if you’re still experiencing any issues, please contact the ITS Help Desk at (914) 773-3333.

MONITORING (8/24, 10:00PM) – Network/Internet connectivity and email delivery have been stable for some time.  We will continue to monitor systems and will provide another update in the morning.

INVESTIGATING (8/24, 8:15PM) – We are currently experiencing a network/Internet connectivity issue on the Law School campus.  Pleasantville email accounts are also experiencing related delays with email delivery.  Our technicians are working with Verizon, but have switched to Pace’s alternative service provider in the meantime, which seems to have stabilized connectivity.  We are working to resolve the email and other residual issues as quickly as possible.  We will provide another update as soon as we have more information.

RESOLVED (8/24, 11:00AM) – Zoom (https://pace.zoom.us) has confirmed that the access issue has been resolved and end-users can authenticate to the Zoom website (zoom.us) successfully.  We will continue to monitor the system.

UPDATE (8/24, 10:15AM) – Zoom (https://pace.zoom.us) has announced that they identified the issue preventing users from authenticating to the Zoom website (zoom.us), thereby not allowing them to start and join Zoom meetings and webinars.  They are now working on a fix for this issue.

As a reminder, you can still access scheduled Zoom class meetings through the Blackboard Link and the Zoom Client app.  We will provide another update as soon as we have more information.

INVESTIGATING (8/24, 9:00AM) – Zoom (https://pace.zoom.us) is currently down nationwide affecting many institutions. You can still access scheduled Zoom class meetings through the Blackboard Link and the Zoom Client app. We will provide another update as soon as we have more information.

RESOLVED (8/13, 12:00PM) – The issue affecting high-definition (HD) cable TV service on the Pleasantville campus has been resolved.

INVESTIGATING (8/10, 3:00PM) – We are currently experiencing an issue affecting high-definition (HD) cable TV service on the Pleasantville campus.  This appears to be related to outages caused by tropical storm Isaias earlier this week.  Our technicians have opened a support ticket with our service provider, Optimum, and they are expected to have someone on site tomorrow.  We will provide another update as soon as we have more information.

RESOLVED (7/30, 11:50AM) – Our network service provider, Verizon, has confirmed that they experienced and issue in their White Plains central office, which affected Pace services. They have confirmed that the issue has been resolved on their end.

MONITORING (7/29, 6:20PM) – Services are currently operating normally and our technicians have an open ticket with our service provider, Verizon, to find out the cause of the earlier disruption.  We will provide another update as soon as we have more information.

INVESTIGATING (7/29, 3:20PM) – We are currently experiencing a service disruption on the Pleasantville campus. Our technicians are investigating with our service provider, Verizon, and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.

RESOLVED (7/23, 12:15PM) – The issue affecting access to E-Procurement has been resolved and all services are operating normally.

INVESTIGATING (7/23, 10:25AM) – We are currently experiencing an issue affecting access to E-Procurement. Our technicians are aware and working closely with the Jaggaer team to restore access. We will provide another update as soon as we have more information.