RESOLVED (7/14, 10:00AM) – The issue affecting external inbound calls to Pace University telephone numbers has been resolved.
INVESTIGATING (7/13, 2:20PM) – We are currently experiencing an issue with inbound phone calls from external callers, which is affecting all campuses. Internal 5 digit dialing and outbound calls are working at this time. We are aware and working with our vendor to resolve the issue as soon as possible.
RESOLVED (6/26, 12:45PM) – The issue preventing the Kronos login URL (timesheets.pace.edu) from working has been resolved and the URL is once again loading the site normally.
INVESTIGATING (6/25, 4:00PM) – There is currently an issue preventing the Kronos Timesheets login URL (timesheets.pace.edu) from working. We are investigating and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.
RESOLVED (5/14, 5:40PM) – The issue affecting network access on the 4th, 5th, and 6th floors of 1 Pace Plaza has been resolved. Network/Internet connectivity services are back online.
INVESTIGATING (5/14, 4:00PM) – We are currently experiencing a network interruption on the 4th, 5th, and 6th floors of 1 Pace Plaza. Our technicians are investigating and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.
RESOLVED (4/21, 9:40PM) – The issue affecting sending and receiving of Pace email for NYC end-users has been resolved. Our technicians replaced the failed hardware equipment and synchronized the affected email databases. All email delivery is functioning normally again.
UPDATE (4/21, 11:50AM) – Email delivery should be normalizing for Westchester users. However, there is still an issue with one of the email servers in NYC, which is continuing to delay and/or prevent email delivery for some users. Our technicians are working to resolve it as quickly as possible. We will provide another update as soon as we have more information.
INVESTIGATING (4/21, 10:55AM) – Some users are currently experiencing intermittent issues with sending and receiving Pace email. Emails are delayed or not being sent/received. Our technicians are investigating the issue and working to get it resolved as quickly as possible. We will provide another update as soon as we have more information.
RESOLVED (4/13, 10:30PM) – The issue preventing connection to the Pace network from off-campus via the Virtual Private Network (VPN) has been resolved. The cause was a temporary disruption with the user validation process, but Pace users should be able to connect normally now.
INVESTIGATING (4/13, 9:30PM) – There is currently an issue preventing connection to the Pace network from off-campus via the Virtual Private Network (VPN). Our technicians are investigating and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.