Category: System Outages

RESOLVED (7/30, 11:50AM) – Our network service provider, Verizon, has confirmed that they experienced and issue in their White Plains central office, which affected Pace services. They have confirmed that the issue has been resolved on their end.

MONITORING (7/29, 6:20PM) – Services are currently operating normally and our technicians have an open ticket with our service provider, Verizon, to find out the cause of the earlier disruption.  We will provide another update as soon as we have more information.

INVESTIGATING (7/29, 3:20PM) – We are currently experiencing a service disruption on the Pleasantville campus. Our technicians are investigating with our service provider, Verizon, and working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.

RESOLVED (7/23, 12:15PM) – The issue affecting access to E-Procurement has been resolved and all services are operating normally.

INVESTIGATING (7/23, 10:25AM) – We are currently experiencing an issue affecting access to E-Procurement. Our technicians are aware and working closely with the Jaggaer team to restore access. We will provide another update as soon as we have more information.

RESOLVED (7/14, 10:00AM) – The issue affecting external inbound calls to Pace University telephone numbers has been resolved.

INVESTIGATING (7/13, 2:20PM) – We are currently experiencing an issue with inbound phone calls from external callers, which is affecting all campuses. Internal 5 digit dialing and outbound calls are working at this time. We are aware and working with our vendor to resolve the issue as soon as possible.

RESOLVED (6/26, 12:45PM) – The issue preventing the Kronos login URL (timesheets.pace.edu) from working has been resolved and the URL is once again loading the site normally.

INVESTIGATING (6/25, 4:00PM) – There is currently an issue preventing the Kronos Timesheets login URL (timesheets.pace.edu) from working.  We are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.

RESOLVED (5/14, 5:40PM) – The issue affecting network access on the 4^th, 5^th, and 6^th floors of 1 Pace Plaza has been resolved.  Network/Internet connectivity services are back online.

INVESTIGATING (5/14, 4:00PM) – We are currently experiencing a network interruption on the 4^th, 5^th, and 6^th floors of 1 Pace Plaza.  Our technicians are investigating and working to resolve the issue as quickly as possible.  We will provide another update as soon as we have more information.