Category: System Outages

RESOLVED (6/4, 9:00AM) – TeamDynamix has posted that the performance degradation issue has been resolved. As mentioned in the previous update from Monday, service has been fully restored and is operating normally. TeamDynamix rolled back the interface upgrade performed this past weekend for a number of U.S.-based customers. This rollback was necessary to stabilize the platform and ensure consistent performance for all users. TeamDynamix engineers are currently completing root cause analysis and a revised rollout plan for the new 12.0 user interface upgrade will be shared soon, once they are ready to implement it.

MONITORING (6/2, 1:35PM) – Due to technical concerns, TeamDynamix has decided to roll back the changes from this weekend for U.S.-based customers that were part of the TDNext 12.0 upgrade. Help Desk technicians should be able to access the prior version of the TDNext interface again by logging into https://helpdesk.pace.edu/TDNext. TeamDynamix will communicate next steps when available and we will provide an update as soon as we have more information.

UPDATE (6/2, 12:10PM) – TeamDynamix Engineering and Infrastructure teams are working to develop a fix for the performance degradation of the Work Management interface (https://helpdesk.pace.edu/TDNext). We will provide another update as soon as we have more information.

UPDATE (6/2, 9:45AM) – TeamDynamix Engineering and Infrastructure teams continue to investigate the cause of the performance degradation in the Work Management interface (https://helpdesk.pace.edu/TDNext). We will provide another update as soon as we have more information.

INVESTIGATING (6/2, 9:00AM) – Our Help Desk vendor, TeamDynamix, is reporting performance degradation in the system, which is mostly affecting the Work Management interface (https://helpdesk.pace.edu/TDNext). The client-facing interface appears to be working normally. They are working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.

RESOLVED (5/9, 8:20AM) – The issue affecting access to NextGen Dynamic Online Forms has been resolved. Our technicians made updates to the configuration last night and subsequent testing was successful. End-users should be able to access the forms again.

INVESTIGATING (5/8, 6:00PM) – We are experiencing an issue accessing many NextGen Dynamic Online Forms. Our teams are currently working to rectify the issue as soon as possible. If you are not able to access a Nextgen form, please retry at a later time. We will provide another update as soon as we have more information.

RESOLVED (4/22, 10:00AM) – The Verizon network issue affecting the New York City Campus has been resolved. Verizon completed repairs yesterday, and all network connectivity and related services have since been restored. We will continue to monitor all systems.

MONITORING (4/21, 11:00AM) – Verizon has completed all necessary repairs stemming from this weekend’s network issue which affected locations on the NYC campus. All network connectivity and related services are back online. Our technicians will continue to monitor systems to gather final confirmation.

UPDATE (4/21, 10:25AM) – Network connectivity (wired/wireless) has been restored at 161 William Street. If anyone is still experiencing connection issues, please contact the ITS Help Desk at 914-773-3333 or via email at pacehelpdesk@pace.edu. We will provide another update as soon as we have more information.

UPDATE (4/21, 9:05AM) – We have received reports that 161 William Street currently has no network connectivity. Technicians are aware and investigating. We will provide another update as soon as we have more information.

IDENTIFIED (4/20, 1:00PM) – Verizon has identified an issue with their fiber optic cable and have escalated a support ticket to their technicians to make the necessary repairs. In the meantime, we have switched services to our alternative network service carrier, so most network connectivity on the NYC campus should be online. However, there may be intermittent or unavailable service while we wait for repair. We will provide another update as soon as we have more information.

INVESTIGATING (4/19, 5:45PM) – We are experiencing an issue with the Verizon network at 1 Pace Plaza on the NYC campus. Access to other systems and servers connecting through the NYC campus may also be affected. We will provide another update as soon as we have more information.

RESOLVED (4/16, 8:50PM) – The Zoom partial service outage which was affecting performance and access to meetings has been resolved. Users may need to clear their browser cache before reconnecting to Zoom.

MONITORING (4/16, 5:25PM) – Zoom is reporting that services have been restored. Users may need to clear their browser cache before reconnecting to Zoom. We will continue to monitor service availability and will provide another update once we receive final confirmation.

INVESTIGATING (4/16, 3:25PM) – Zoom is reporting a partial service outage which is affecting performance and access to meetings. We are aware and will provide another update as soon as we have more information.

RESOLVED (3/5, 7:05PM) – Our vendor has confirmed that the partial outage impacting the Respondus lockdown browser is now resolved. The exam tool is operating normally.

MONITORING (3/5, 5:00PM) – Our Respondus vendor is reporting that the partial outage to the lockdown browser has been resolved and the exam tool is operating normally. They will continue to monitor performance. We will provide a final resolution as soon as we have more confirmation.

INVESTIGATING (3/5, 4:05PM) – There is a reported partial outage of the Respondus lockdown browser (for taking exams), which is impacting access and/or performance for some users during pre-exam set-up. The tool is also currently not functioning for Chromebook users. For any class conducting a quiz, it is recommended to remove Respondus or delay the quiz until the issue is resolved. We will provide another update as soon as we have more information.