Category: System Outages

RESOLVED (9/2, 2:40PM) – The issue impacting the Chrome River Travel and Expense Reimbursement system and preventing users from selecting an allocation code when completing their expense reports has been resolved. End users can now create expense reports and select their allocation.

INVESTIGATING (9/2, 12:40PM) – We are currently experiencing an issue with the Chrome River Travel and Expense Reimbursement system, which is preventing users from selecting an allocation code when completing their expense reports. Enterprise Information Systems (EIS) is aware and working with the vendor on a resolution. We will provide another update as soon as we have more information.

NOTICE – Monday, 8/18 – Friday, 8/22 – Campus Planning and Facilities is coordinating with ConEdison and other parties to perform final testing of the Pleasantville generator during the week of August 18-22. Please note that testing may need to be scheduled between 9a.m. and 5p.m on a weekday. Power to the entire Pleasantville campus will be disrupted on several occasions during testing. The number of disruptions and specific time of each disruption cannot be determined in advance of the testing date, but each one is expected to last less than one minute. It is possible that disruptions may need to take place on more than one day depending on ConEdison’s availability. To view more updates, please visit the
Campus Planning and Facilities Updates webpage.

RESOLVED (8/6, 3:30PM) – The Internet/network connectivity issue that caused intermittent service disruptions at 140 William Street and 161 William Street on the New York City Campus has been resolved. The local power company has completed repairs to their fiber network, and all connectivity and related services have been restored. All systems and services are back online and performing normally.

UPDATE (8/5, 10:45 AM) – Our local power company is actively addressing a fiber cut that may cause intermittent service disruptions at 140 William Street and 161 William Street on the New York City Campus. Their engineering team is currently troubleshooting and performing necessary repairs. If anyone is experiencing a system or service access issue, please contact the ITS Help Desk at (914) 773-3333 or via email at pacehelpdesk@pace.edu. We will provide another update as soon as we have more information.

INVESTIGATING (8/4, 4:50PM) – We are currently experiencing a Crown Castle service outage affecting 140 William Street and 161 William Street on the NYC campus. Our technicians are working to resolve the issue as quickly as possible. We will provide another update as soon as we have more information.

NOTICE (Friday, 8/1: 2:00PM – 6:00PM) – Campus Planning and Facilities will be shutting down power to Preston Hall on the White Plains campus to perform an upgrade to the Automatic Transfer Switch. During this time, all IT systems and connectivity, including network/internet/wireless and administrative telephone services will be unavailable on the entire campus. Please plan accordingly. Read more details in the Campus Planning and Facilities update document.

RESOLVED (7/14, 6:20PM) – We have been monitoring systems since power was restored to most of the Pleasantville Campus following this morning’s campus-wide outage. As of now, the issue is considered resolved. If you continue to experience any IT issues, please contact the ITS Help Desk at 914-773-3333 or email pacehelpdesk@pace.edu.

INVESTIGATING (7/14, 1:25PM) – Due to a power outage on the Pleasantville campus, we are experiencing an unplanned service interruption, which is affecting various Pace systems. We will provide another update as soon as we have more information.